The local customer service manager phoned Mr*** and issued an apology for the problems he experienced using our call center automated system and email option. The order form received from the subscriber was for Sunday Only ($12/month) delivery. We upgraded his delivery to
Thursday-Sunday delivery at no additional cost, because of the inconvenience he experienced earlier this week. Contact information for the local office was provided by email, and instructions on how to register the account were included. Subscribers can use the online or phone self-serve menu to process vacation stops. If he prefers, he can contact the local office. All print subscriptions include full access to our e-Newspaper, website, mobile and tablet applications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They also provided me with an email address for vacation holds due to the fact that I had I problem contacting themThis is a good responce by the business
Regards,
*** ***
The local customer service manager phoned Mr*** and issued an apology for the problems he experienced using our call center automated system and email option. The order form received from the subscriber was for Sunday Only ($12/month) delivery. We upgraded his delivery to
Thursday-Sunday delivery at no additional cost, because of the inconvenience he experienced earlier this week. Contact information for the local office was provided by email, and instructions on how to register the account were included. Subscribers can use the online or phone self-serve menu to process vacation stops. If he prefers, he can contact the local office. All print subscriptions include full access to our e-Newspaper, website, mobile and tablet applications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me They also provided me with an email address for vacation holds due to the fact that I had I problem contacting themThis is a good responce by the business
Regards,
*** ***