Countrywide Periodicals

Review: I have been trying to cancel this order and I can't the numbers that they had given me no one picks up. The reason why I was canceling is because I did not authorize them to take $66.41 from me and they did. My bank account now has to be closed for them to not get anymore money . This is a scam a really big one be aware ..Desired Settlement: I want this to be canceled and I want my money back . They called me and like 30 minutes later I tried to call back and cancel but no one would answer. I just want it canceled and my money put backing he account. I left several messages to let the know that I am CANCELING .....

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9512703. [redacted] placed her

order with our company on April 20, 2013, during a two-call process; the final

call was recorded with her permission. Please be aware that an order is not

processed until the terms of the service are agreed to upon two scripted phone

calls. We use a two-call process to ensure that the customer fully understands

the terms of the service.

Ms. [redacted] contacted our customer service department and cancelled her order on April 23,

2013. So in fact she did get a hold of someone. Ms. [redacted] did not ask for a

refund at that time. I have processed the refund today and Ms. [redacted] should

expect that back in her account in 7-10 business days.

To date Ms. [redacted]’s account has been cancelled and she will not have any further

transactions. Should you have any further questions, please do not hesitate to

contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: I got a call from a magazine company stating that I was enter to win some sweepstakes and was able to get some diamond watch. So it got my interest and I agreed to it. Then I later found out that this company is a scam and I never received and diamond watch or sign a contract that they told me I needed to do. I called a week later that I wanted to cancel my subscription, but told me I couldn't unless I paid the full amount of estimated $700 which is ridiculous. I just want to cancel it and not deal with them ever again. I already filed a complaint to the Federal Trade Commission.Desired Settlement: Just want to cancel this scam of a subscription and not deal with them again

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9515665. [redacted] placed his

order with our company on February 8, 2013, during a three-call process; the

final call was recorded with his permission. Please be aware that an order is

not processed until the terms of the service are agreed to upon three scripted

phone calls. We use a three-call process to ensure that the customer fully

understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 12 consecutive

payments of $66.41, total for the full term of service, verified the Visa card

provided by Mr. [redacted], and also asked his permission to process the monthly

payments to the Visa account each month. Mr. [redacted] replied yes. The verifier

also went over our three-day cancellation policy, the estimated time of

delivery, the toll free customer service number, and also had Mr. [redacted]

verbally verify his mailing address.

Mr. [redacted] states in his complaint, “I never received and diamond watch or sign a contract

that they told me I needed to do.” There are no contracts to sign. This is a

verbal agreement made over the phone. During the recorded conversation at 1

minute 43 seconds the verifier says, “I’m sure they told you as our way of

saying thank you, you’ll have your choice of either a men’s or ladies diamond

quartz watch. I’m going to send you out a gift release form. If you could fill

that our for me, sign it, date it, send it back, I’ll get that watch out to you

right away ok?” At 1 minute 55 seconds Mr. [redacted] replies, “Ok.” We never

received the gift release form back from Mr. [redacted].

Mr. [redacted] also states in his complaint, “I called a week later that I wanted to cancel my

subscription.” Again Mr. [redacted] placed this order on February 8, 2013. Mr.

[redacted] did not call our customer service department until April 3, 2013, well

after his cancellation period. Mr. [redacted] was advised of our cancellation

policy. During the recorded conversation at 2 minutes 25 seconds the verifier

states, “We do ask you to take the order with the understanding that after 3

business days you may not cancel.”

In Mr. [redacted]’s complaint he states, “but told me I couldn’t unless I paid the full

amount of estimated $700 which is ridiculous.” During the recorded conversation

at 52 seconds the verifier states, “The total for the service is just $797, of

course you wont pay it that way. It will only be $66.41 once each month for the

first 12 months than nothing the remaining 36. Is that the way you understood

your payments?” At 1 minute 5 seconds the Mr. [redacted] replies, “Yeah.”

Mr. [redacted] states in his complaint, “Then I later found out that this company is a scam.”

Mr. [redacted] has no grounds to stand on to made that statement. We do not use

deceptive practices. Again we use a three-call process to ensure that the

customer fully understands the terms of the service. The terms of the service

and the payment amounts are explained several times throughout the order

process. Everything was done with Mr. [redacted]’s permission and at no time during

the order process was there any doubt that Mr. [redacted] understood and agreed to

the terms of the service.

Mr. [redacted] states in his complaint, “so it got my interest and I agreed to it.” Mr. [redacted]

admits to placing the order.

When Mr. [redacted] called our customer service department on April 3, 2013, our customer

service representative was more that happy to work with him. We lowered Mr.

[redacted]’s payments, delayed a payment, and even offered to change his magazines.

To date Mr. [redacted]’s account is active and will remain as so until all payments have been

made. Should you have any further questions, please do not hesitate to contact

me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9515665, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

It is true I have agreed, but with everything going on there is no way I can be able to pay this amount. Paying $35 a month is so much for magazines plus having more important bills on top of it. I do not make a lot of money so it is a struggle to be paying for these magazines. I just really want this to be done and gone with. I do not want to be struggling because of this magazine company.

Regards,

Review: I was scammed into giving them my credit card information. I got only one of the magazines but nothing else that that promised I would be receiving - the 5 other magazines and the watch. I've read many of the other complaints, from Revdex.com and well as many other sites, and my experience has been similar. I have constantly been receiving calls from them at the most random and inconvenient times. Yesterday, they called at 6 pm as I was dealing with a family issue. I told them that I was not available to talk and to call me later but they told me that they could not and that it needed to be done now. They are scamming people of their money and making the situation as difficult as possible.Desired Settlement: I want my order CANCELLED and for them to stop calling me.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9481524. [redacted] placed

her order with our company on December 3, 2012, during a two-call process; the

final call was recorded with her permission. Please be aware that an order is

not processed until the terms of the service are agreed to upon two scripted

phone calls. We use a two-call process to ensure that the customer fully

understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 24 consecutive

payments of $33.20, total for the full term of service, verified the Visa card

ending in 3858 provided by Ms. [redacted], and also asked her permission to

process the monthly payments to the Visa account each month. Ms. [redacted]

replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, the toll free customer service number, and also had Ms.

[redacted] verbally verify her mailing address.

Ms. [redacted] made her first payments of $33.20 and then immediately the next month in

January of 2013 her Visa card started to decline due to insufficient funds.

Ms. [redacted]’s account was turned over to our billing

department. Ms. [redacted]’s magazines were put on hold at that time due to

her account being delinquent.

On March 26, 2013 a billing representative contacted Ms. [redacted] to let her know

that her account was delinquent and she provided us with a new Visa card ending

in 3291 to bill for her payments. Ms. [redacted] agreed to a charge of $99.60

to bring her account current. At that Ms. [redacted]’s magazines were

reinstated and she should expect to start receiving them within the 8-12 weeks

delivery time.

To date Ms. [redacted]’s account is active and will remain as so until all payments have

been made as she agreed. Should you have any further questions, please do not

hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: I don't know how they received my number, but some man with a southern accent calls me and tells me he will give me magazines for a mere $3 and some change monthly. Also, I would receive a free watch. he told me I had a week or so to until I could cancel. I gave him my card information. After researching the company, not happy with the results of peoples reviews I decided to cancel it. I spoke to a woman two-three days in and she told me I would be processed for canceling. Later, My bank account was over-drafted because countrywide took money out of my account and they won't stop harassing me. I tried to explain the situation and I have been called a liar and all sorts of names. I also have been told by their bill collectors that I have no choice but to pay an outstanding bill of $700.00 for magazines I have yet to receive. Also, everytime I try to call the phone is disconnected.Desired Settlement: I want the total amount to be deducted and wiped clean off of my credit. I don't want it effecting my credit at any means and I want to be cleared as a cancelled party like I previously did in the first place.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted] filed by [redacted]l

Prenderville. Ms. [redacted] placed her order with our company on July 1, 2013, during

a two-call process; the final call was recorded with her permission. Please be aware that

an order is not processed until the terms of the service are agreed to upon two scripted

phone calls. We use a two-call process to ensure that the customer fully understood the

terms of the service.

During the recorded conversation the customer verified the magazines, the 16

consecutive payments of $49.81, total for the full term of service, verified the [redacted] card

provided by Ms. [redacted], and also asked her permission to process the monthly

payments to the [redacted] account each month. Ms. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Ms. [redacted] verbally

verify her mailing address.

Ms. [redacted] states in her complaint, “some man with a southern accent calls

me and tells me he will give me magazines for a mere $3 and some change monthly.” It

was explained to Ms. [redacted] in two separate phone calls that are magazine package

is $3.83 a week and it averages out to $16.60 a month but you don’t pay it that way. We

consolidate the payments so you pay 2, 3, or 4 month at a time. Ms. [redacted] agreed

to pay 3 months at a time and her billing would be $49.81 each month for the first 16

months and than nothing at all the remaining 32 months. During the recorded

conversation at 1 minute 13 seconds the verifier asks, “Is that the way you understood me

on your payments?” At 1 minute 16 seconds the customer replies, “Yes.”

Ms. [redacted] also states in her complaint, “he told me I had a week or so to

until I could cancel.” During the recorded conversation at 3 minutes 1 second, “so we ask

that you take the order with the understanding that after 3 business days you may not

cancel.”

In the complaint Ms. [redacted] also states, “Every time I try to call the phone is

disconnected.” Also during the recorded conversation at 39 seconds the verifier says,

“when you want to change those you give us a call ###-###-####.” Ms. [redacted]

obviously was calling the wrong phone #.

Ms. [redacted] also claims that, “later her bank account was over-drafted

because countrywide took money out of my account.” Ms. [redacted] only made 1

payment on her account and we received that payment on July 1, 2013 the day she placed

her order.

It is obvious by Ms. [redacted]’s complaint that either she was not paying

attention when she ordered her magazines, or she is just being untruthful in her

accusations to get out of paying for what she ordered.

At this time I have elected to close Ms. [redacted]’s account, as it is apparent

she is not going to keep her word and pay for what she ordered. Should you have any

further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me under these conditions:

Review: Enrolled in a magazine subscription for four year but after a year an a half magazines stopped coming, called multiple times to resolve issue but no one answered at given number for months, finally in April of this year through my bank was I able to get into contact with the company to complain about not recieving product and still being bill as well as to infor them I was unable to continue service due to being layer off and the customer service became inappropriate and in sympathetic , also not acknowledging that I was not receiving merchandise and would not refund me the month that I paid but was not supplied with merchandise. To this day I am still being billed and its been a year since I've seen one magazine.Desired Settlement: I would like to be taken off there billing mailing list as well as have phone call from collectors stop. I have stopped paying because I have not received anything as well as not being able to support such cost due to unemployment .

Business

Response:

Re: [redacted]

I am writing this in response to Complaint Id: [redacted] filed by Ms. [redacted]

[redacted]. Ms. [redacted] placed her order with our company on March 18, 2011, during a two-

call process; the final call was recorded with her permission. Please be aware that an

order is not processed until the terms of the service are agreed to upon two scripted

phone calls. We use a two-call process to ensure that the customer fully understands the

terms of the service.

During the recorded conversation the verifier went over the magazines, the

payments, the total for the full term of service, verified the [redacted] provided by Ms.

[redacted], and also asked her permission to process the monthly payments to the card each

month. Ms. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Ms. [redacted] verify her

mailing address in which Ms. [redacted] did call in April of 2011 and changed to a new

address. Ms. [redacted] called in May of 2013 wanting to cancel her account at that time. Ms.

[redacted] stated that she had a new address but stated that she no longer wished to receive the

magazines and refused to give us her new address. In August of 2013 we received a

change of address from the post office and it is the same address as Ms. [redacted] put on the

complaint but we do also have an apt # of 4 that she did not include. If this is not correct

Ms. [redacted] needs to call our customer service department and let us know.

After careful consideration I have elected to make Ms. [redacted]’s account a paid in

full account. Ms. [redacted] will have no more transactions or phone calls regarding her

account. Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: I signed up for the magazine service and at the time was not sure what I signed up for. In the process I was layed off from my job and need to cancel the order and they stated that I was not able to because I didn't cancel the order in three day. I did not receive any paper work for a month after and there was not any information regarding anything of the conversation. This took place in April and I still have not received any magazine either. I feel this company is a scam and I have been taken. I really cannot afford the payment since I am still unemployed and on limited income.Desired Settlement: I would like to cancel this subscription with no futher charge to me.

Business

Response:

In reply to: [redacted]

I am

writing this in response to Complaint Id: 9602625. [redacted] placed his

order with our company on April 23, 2013, during a two-call process; the final

call was recorded with his permission. Please be aware that an order is not

processed until the terms of the service are agreed to upon two scripted phone

calls. We use a two-call process to ensure that the customer fully understands

the terms of the service.

During the

recorded conversation the verifier went over the magazines, the 12 consecutive

payments of $66.41, total for the full term of service, verified the Visa card

provided by Mr. [redacted], and also asked his permission to process the monthly

payments to the Visa account each month. Mr. [redacted] replied yes.

The verifier

also went over our three-day cancellation policy, our estimated time of

delivery, our toll free customer service number, and also had Mr. [redacted]

verbally verify his mailing address.

Mr. [redacted]

called our customer service department and wanted to cancel his account. We

explained to Mr. [redacted] that he was past his cancellation period and that we had

explained our cancellation policy during the order process and that we have a

recording of him agreeing to that policy. Mr. [redacted] stated that he was unemployed.

During the order process Mr. [redacted] told us that he was unemployed as well, but

he still ordered the magazines. We explained to Mr. [redacted] that we were more

than happy to help him and we lowered his payments for him to 24 payments of

$33.20.

Mr. [redacted]

also states in his complaint that he has not received any of his magazines yet.

We also explained to Mr. [redacted] that it takes 8-12 weeks to start receiving the

magazines. If Mr. [redacted] has not started to receive magazines by July 23, 2013

at the 12 weeks than he needs to call our customer service department again and

we would be more than happy to do a service inquiry for him.

To date Mr.

[redacted]’s account is active and will remain as so until all payments have been

made. Again our company would be more than happy to work with Mr. [redacted] at any

time on his payments. Should you have any further questions, please do not

hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

In reply to: [redacted]

I am

writing this in response to Complaint Id: 9602625. [redacted] placed his

order with our company on April 23, 2013, during a two-call process; the final

call was recorded with his permission. Please be aware that an order is not

processed until the terms of the service are agreed to upon two scripted phone

calls. We use a two-call process to ensure that the customer fully understands

the terms of the service.

During the

recorded conversation the verifier went over the magazines, the 12 consecutive

payments of $66.41, total for the full term of service, verified the Visa card

provided by Mr. [redacted], and also asked his permission to process the monthly

payments to the Visa account each month. Mr. [redacted] replied yes.

The verifier

also went over our three-day cancellation policy, our estimated time of

delivery, our toll free customer service number, and also had Mr. [redacted]

verbally verify his mailing address.

Mr. [redacted]

called our customer service department and wanted to cancel his account. We

explained to Mr. [redacted] that he was past his cancellation period and that we had

explained our cancellation policy during the order process and that we have a

recording of him agreeing to that policy. Mr. [redacted] stated that he was unemployed.

During the order process Mr. [redacted] told us that he was unemployed as well, but

he still ordered the magazines. We explained to Mr. [redacted] that we were more

than happy to help him and we lowered his payments for him to 24 payments of

$33.20.

Mr. [redacted]

also states in his complaint that he has not received any of his magazines yet.

We also explained to Mr. [redacted] that it takes 8-12 weeks to start receiving the

magazines. If Mr. [redacted] has not started to receive magazines by July 23, 2013

at the 12 weeks than he needs to call our customer service department again and

we would be more than happy to do a service inquiry for him.

To date Mr.

[redacted]’s account is active and will remain as so until all payments have been

made. Again our company would be more than happy to work with Mr. [redacted] at any

time on his payments. Should you have any further questions, please do not

hesitate to contact me.

Respectfully,

Tammy Fox

Compliance Officer

Countrywide Periodicals LLC

Review: I received a call from this company and decided to use their services in the beginning of last year. After receiving their products, I called into their office 3 times in a month period to get the selection of magazines changed. After 1 month of receiving any communication back, I decided to report them to my bank and stop payment. I stopped payment then the routing information used to withdraw money out of my account changed twice. After that, I did receive a phone call and I made a complaint about no communication between the company and their customers. At that point I asked why their routing information would have changed to withdraw money from my account. To which the representative did not have a reply. The representative stated he would be back in touch with me and I never heard from the company again. Now I have just received a collections letter from [redacted] of Virginia Beach, VA.Desired Settlement: I would like all debts against me erased due to the lack of due diligence by Countrywide Periodicals. I have documents to provide upon request.

Business

Response:

[redacted] placed his order

with our company on June 20, 2012, during a three-call process; the final call was

recorded with his permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon three scripted phone calls. We use a three-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 12

consecutive payments of $66.41, total for the full term of service, verified the Visa card

ending in [redacted] with a CVV of [redacted] provided by Mr. [redacted], and also asked his

permission to process the monthly payments to the Visa account each month. Mr.

[redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Mr. [redacted] verbally

verify his mailing address.

Mr. [redacted] states in his complaint that, “I called into their office 3 times in a

month period to get the selection of magazines changed.” On July 30, 2012 Mr.

[redacted] called and changed his address with our customer service department. There

was no mention of him wanting to change any magazines. On August 14, 2012 Mr.

[redacted] sent his Official Award Release Form back and also on that form there was

no mention of him wanting to change any magazines.

Mr. [redacted] took the order with the understanding that he only had three

business days to cancel. Mr. [redacted] agreed to make all 12 payments of $66.41 and

also gave us permission to charge the monthly payments to his Visa card.

To date Mr. [redacted]’s account is active and will remain as so until all 12

payments have been made. Should you have any further questions, please do not hesitate

to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: I received a call at work in June 2012 stating that I won a watch and I would be entered into 100 million dollar sweepstakes. They already had my address all I had to do was verify my debit card number they ALREADY HAD as well. Silly me for thinking they are a trustworthy company, I complied. He said that I should expect the watch in two weeks included with six well known magazines. Along with the watch and magazines there would be a release form for the watch and a form to choose which six magazines I would like to receive; all I had to do was sign the release form and choose the magazines I wanted. Little did I know $60 would be taken out of my account within a few days. I called Countrywide Periodicals and told them I am a college student and cannot afford this. I was told I was on a two year contract and could not cancel, but they would only do monthly payments of $33, so they refunded half of my payment until the next month. I received magazines only for the month I paid. The next month when money was taken out, I called my bank and told them my situation. My bank recommended me to cancel my card and unauthorized Countrywide from withdrawing from my account. My bank is in full compliance that Countrywide Periodicals is not authorized to withdraw from my account. I never received any kind of paper bill or got even a voicemail stating that I "owed money." I never received a magazine I didn't pay for. A year later I finally receive a paper bill stating I owe $670.20 for magazines that I never even wanted. I never even received that form to pick out what magazines I wanted or the release form for the watch.Desired Settlement: I want the $670.20 dropped from my account and my name removed from Countrywide Periodicals database. In the only piece of mail I received my name was not even spelled correctly and I ALWAYS spell out my last name when I give out my information. I don't know how they found me, but I want them to be out of my life for good.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted]. [redacted] placed her

order with our company on June 12, 2012, during a three-call process; the final call was

recorded with her permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon three scripted phone calls. We use a three-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 24

consecutive payments of $33.20, total for the full term of service, verified the Mastercard

ending in 7340 provided by Ms. [redacted], and also asked her permission to process the

monthly payments to the Mastercard account each month. Ms. [redacted] replied yes.

Ms. [redacted] states in her complaint, “They already had my address all I had to do

was verify my debit card number they already has as well.” This is not true. We do not

have credit cards on file until the customer actually agrees to purchase the magazines. In

fact we don’t even know if someone has a credit card until we ask him or her during the

sales call.

During the recorded conversation the verifier also went over our three-day

cancellation policy, the estimated time of delivery on the magazines, our toll free

customer service number, and also had Ms. [redacted] verbally verify her mailing address. Ms.

[redacted] says, “I never a received a magazines I didn’t pay for.” It is also obvious from Ms.

[redacted]’s complaint that she has moved and did not notify us of her new address. All

magazines have been being sent to the address that Ms. [redacted] verified at the time of sale.

I have now updated Ms. [redacted]’s address in our system.

To date Ms. [redacted]’s account is active and will remain as so until all payments

have been paid. Ms. [redacted] owes the money for the magazines that were sent out and for

what she ordered and committed to. Should you have any further questions, please do not

hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The only magazines I ever received were for the first month I paid. I never received a magazine at the address they had again. I lived there until just recently. I will not pay this $670.20 when I received none of the information I was supposed to besides this bill. My bank is in full compliance that Countrywide Periodicals is not authorized to withdraw from my bank account. Every single person I have talked to has NOT helped me at all resolve this issue besides getting the money "I owe them" which is nothing because I have not received a magazine since July 2012. This company is a complete scam. I owe money for magazines I never got? I am a college student paying my own bills. I can not afford this and quite frankly, this is the worst company I've ever had to deal with. I want my account closed.

Regards,

Business

Response:

In reply to: [redacted]

I am writing this in response to Ms. [redacted]’s additional concerns. Ms. [redacted] states

that the only magazines that she received were in July of 2012. This is not possible, as

Ms. [redacted] would not have received magazines from us in July of 2012. Ms. [redacted] would

not have started receiving product from us until at least the end of August or September

because of the 8-12 weeks delivery time and we did not receive Ms. [redacted]’s first payment

until June 13 of 2012.

Again Ms. [redacted] ordered the magazines, agreed to pay all 24 payments of $33.20,

and gave us permission to charge her monthly payments to her Mastercard. Ms. [redacted]

also changed her address and did not update that information with our company.

Ms. [redacted]’s account is active and will remain as so until all payments have been

made. If Ms. [redacted] would like to call me personally we could probably come to some sort

of agreement on a payoff plan for the magazines. Should you have any further questions,

please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: In February of 2012 I signed up online for a free 4 year magazine subscription contest. After a few months had passed I'd forgotten all about it until one afternoon in late April I received a call from a man saying I won this contest and had been also entered into a chance to win one million dollars as well along with a 1000$ watch. All I needed to do was to make sure they had my card information. then they changed the story to me having to provide a few monthly payments. Against all better judgement I had given my information to them. I had asked them about cancellations and thing of that nature and they said I could cancel at any time. So after the call I hadn't heard anything from them but I noticed there was a withdrawal from an ATM in Montana so immediately I looked up info on the company to find out it was all a scam. The next morning I went to the bank and changed my debit card information, then proceeded to call the company and tell them I don't want their service anymore and they exclaimed that I had passed the 3 day cancellation period. I called the man on the phone out on being a scam company and he hung up the phone. After that I was getting numerous calls from them but I ignored them. after the calls had stopped I figured that was the end of it, until I received a letter in the mail this past week from Interstate Recovery Service out of Virginia Beach, VA saying I owe this company 763.60$Desired Settlement: Basically I want these people to leave me alone and not have too pay this outrageous amount of money

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9523416. [redacted] placed his

order with our company on May 3, 2012, during a three-call process; the final call was

recorded with his permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon three scripted phone calls. We use a three-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 24

consecutive payments of $33.20, total for the full term of service, verified the Mastercard

provided by Mr. [redacted], and also asked his permission to process the monthly payments to

the Mastercard account each month. Mr. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Mr. [redacted] verbally verify

his mailing address.

Mr. [redacted] admits to ordering the magazines he just doesn’t want to have to pay

for them.

At this time I have elected to cancel Mr. [redacted]’s account, as it is apparent that he

is not going to pay his bill. There will be no further correspondence from our company.

Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9523416, and have determined that this does not resolve my complaint. although they stated the account was closed I now came in contact with the Interstate Recovery Service saying my debt has been assigned to them now. I would like this debt to be cancelled on the grounds that I was not held to any signed, binding contract. therefore I do not owe this debt

Regards,

Review: I was contacted by a represtive of [redacted]. I did NOT agree to pay $33.20 per month for a magazine subscriptions. I also did not sign any contracts. When I called to cancel, I was told that I was not allowed to do so. The representative were EXTREMELY rude. They mocked me and stated that "They don't care what I do, they are not going to cancel."Desired Settlement: I would like someone assist me in canceling my subscription to this service.

Business

Response:

January 13, 2014

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted]. [redacted] placed her order with our company on November 15, 2013, during a two-call process; the final call was recorded with her permission. Please be aware that an order is not processed until the terms of the service are agreed to upon two scripted phone calls. We use a two-call process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 24 consecutive payments of $33.20, total for the full term of service, verified the Visa card provided by [redacted], and also asked her permission to process the monthly payments to the Visa account each month. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time of delivery, our toll free cr, and also had [redacted] verbally verify her mailing address.

Everything was done with [redacted] permission. She agreed to the payments, agreed to our cancellation policy, and also gave us permission to charge her Visa card for her payments.

[redacted] claims the customer service representatives were “extremely rude.” There is a manager in the room at all times and if at any time a customer service representative would have became inappropriate with a customer the manager would have stepped in at the time and took control of the situation. Contrary to [redacted]’s claims the customer service representative’s noted [redacted]’s account very carefully and it was actually [redacted] and her sister that called numerous time screaming and using profanity at our customer service representatives.

To date I have elected to cancel [redacted]’s account. Not because of this complaint or the fact that there is not signed contract but due to the fact that our customer service representative are here to help people not be harassed and abused by customers who buy a product and have no intention of paying for what they have ordered. Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Thank you for all of your help. This company made it overwhelmingly clear that I would not have been able to cancel the subscription on my own. When this company called my home, they said they would record both phone calls. I find it interesting that they claim to have the final call recorded, but not the initial call. At this point in time, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: this company withdrew money from my account in which I did not agree with and will not refund me my moneyDesired Settlement: I would like my money refunded which is 66.41 and my information taken off of their records.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted] filed by Ms. [redacted]. This

is not a chargeable complaint as Ms. [redacted] was already told her account has been

cancelled and refunded.

As far as Ms. [redacted] not agreeing to the money being withdrawn from her account

this is not factual. Ms. [redacted] did place an order with our company than she called and

cancelled within her 3-day cancellation period. Her account was cancelled and refunded

as stated to her and her mother. Ms. [redacted]’s mother just made the comment that she was

going to make a complaint against us to get us shut down because she did not believe her

daughter placed the order. Should you have any further questions, please do not hesitate

to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: I received a call about how I would be entered in a drawing for $5,000 with no purchase necessary and was to receive a complimentary watch and 4 free magazine subscriptions, if I helped them out by purchasing a few magazines from them. Being a college student and having a toddler, I thought the $5,000 would be great to help pay off bills and pay for childcare. I also thought it would be great to get some of the magazines I love for a great, cheap price. It did not sound like very much at first and that payments would only be for 16 months. However, it has been more than 16 months and I am still being called about payments. Also, as of lately, they state I have paid $385 and still have another $441 to pay in order to cancel, as apparently the cancellation period was only 3 days, which is a ridiculous and unethical cancellation period for a company. In the initial call, I was hesitant to purchase several times, and having worked in telemarketing in the past, I know that if a caller does not receive a SPECIFIC "yes" response within 3 tries they are supposed to let the issue go and hang up. I do not like being rude, so I felt pressured into purchasing. Also, the number came up as unknown, and sometimes numbers for my work and mom come up as unknown, so I answered; if I had known it was a telemarketing number I never would have answered in the first place. To pay over $800 in 3 or 4 years for four magazines is ridiculous, especially when most magazine companies are only a 2 year subscription at most. I never received my welcome packet with the initial phone call, and they are just offering it to me now. I have tried multiple times to cancel with Periodicals, however they state they are unable to without me paying in full, so due to my financial situation I have had no choice but to just go to lower payments. When talking with them a couple days ago, I did threaten to go to the Revdex.com, FTC, attorney general or whoever I had to to get the matter resolved if they did not. They simply ignored this comment.Desired Settlement: I would like to have my subscription immediately cancelled. Along with that, I would like to have the remainder of the cost waived and a refund from during the time periods I have requested to cancel and stated my financial situation and the deceptions of the company. After all this is done, I would like the company to never contact me again and take me off their list.

Business

Response:

At this time Ms. [redacted]’s account is active. Ms. [redacted] admits to placing the order, and is also receiving product for what she is paying for. Ms. [redacted] is only 2 payments past due and including those payments only has 8 and 1/2 payments remaining on her account. Should you have any further questions, please do not hesitate to contact me.

Respectfully,

[redacted] Compliance Officer Countrywide Periodicals LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9530567, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am receiving product, however it is not the product I originally requested. Also, I had been promised to be resent a new welcome packet almost 2 weeks ago and have not yet received it. This company does not follow through very well on what they say they will do. The cancellation period that was first stated upon sign-up is not sufficient as the timeframe is much less compared to the timeframe receiving the product; a person should be able to have and experience the product before deciding whether or not to cancel.

Regards,

Business

Response:

In reply to: [redacted]

I am writing this in response to Ms. [redacted]’s additional concerns regarding

Complaint Id: 9530567. Ms. [redacted] states in her complaint that she has still not received

her welcome packet again. I have again sent out a new one today to the address that is on

Ms. [redacted]’s complaint. If Ms. [redacted] does not receive it in the mail in say 7-10

business days she can call me personally at ###-###-####. I would be more than happy

to help Ms. [redacted] with any problem she may be having. Also if she would like it faxed

to her I can do that as well.

Ms. [redacted] states in her complaint, “I am receiving product, however it is not the

product I originally requested.” If Ms. [redacted] is not receiving a magazine that she stated

that she wanted and we had, than all she needs to do is contact us and we can get her set

up with the magazines she would read and enjoy. Ms. [redacted] would have a lot more luck

just calling our customer service department and we can make her service work for her.

I understand that Ms. [redacted] does not agree with our cancellation policy but we

send in the order for the magazines right away so that way the customer starts receiving

them as soon as possible. When we do order the magazines we pay for them in advance

and that is the reason for the three-day cancellation policy. Also most people are familiar

with magazines when they order them and if Ms. [redacted] needs to know what a

magazines is about that is also what customer service can do for her.

Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals

Review: I received a phone call stating that I was entered into a Publishers Clearing House contest and I would get 3 magazines at 3.99 an issue and another 3 free they also stated that I would get billed every 4 months at 66.41 every 4 months. I was ok with that but I received an invoice the other day stating that I am getting billed 66.41 now and 66.41 every month for 12 months... I am currently unemployed and cannot pay this I have medical conditions preventing me from working at this time I do not have workers compensation coming in or any other type of income... I called today to see if I could get these magazines cancelled but the guy got rude with me. he asked what happened to my job so I told him I got hurt working he said well you have workman's compensation you can still pay...Desired Settlement: I just want to get these cancelled I don't want anything other than that my wife and I barely have enough the way it is and all of our money go to raising our 3 teenage boys.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9515951. Mr. [redacted] placed his order

with our company on April 17, 2013, during a three-call process; the final call

was recorded with his permission. Please be aware that an order is not

processed until the terms of the service are agreed to upon three scripted

phone calls. We use a three-call process to ensure that the customer fully

understands the terms of the service.

Mr. [redacted] states in his complaint, “They also stated that I would get billed every 4

months at $66.41 every 4 months.” During the recorded conversation at 47

seconds the verifier states, “Again you’ll find that your payments have been

set up 4 months at a time making your billing amount that $66.41 once each month

for the first 12 months of your service and than nothing at all the last 36

months.” At 1 minute 5 seconds the verifier asks, “Is that the way you

understood your payments?” At 1 minute 7 seconds Mr. [redacted] replies, “Yes.”

After careful consideration I have elected to cancel Mr. [redacted]’s account. The reason

why I made this decision is because Mr. [redacted] did call to cancel only 1 day

past his cancellation period.

To date Mr. [redacted]’s account is closed. There will be no further transactions on the account.

Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: I was recently scammed by this company. They had called and told me that I had been entered into a million dollar sweepstakes because of my ownership of a Visa card, and I'd be sent a watch along with some "free" magazines as an additional bonus so long as I paid for one of them for the next 24 months. While I was suspicious at first, they already seemed to have my address and card information on hand, so I thought they were a legitimate business. I foolishly confirmed my address and card information to process the order, and they even reassured me that I could cancel at ANY time! Once I get off the phone, I realized that I had just been scammed, and I did a bit research on them by looking up the number they gave if I wanted to cancel my order. Lo and behold, I'd found that others like me had been ripped off by this company (and all its variations of their name) for YEARS! I quickly looked up my bank account and found that money had been taken out of my account, and I called my bank to have my card cancelled. A week or so later, the company's letter arrived in the mail on a weekend, "congratulating" me on my purchase. Since this fraudulent company was only available on the weekdays, I had to wait until the following Monday to try and cancel. The person I got on the line would not let me do so (and even seemed dismissive of my claims) even though I had been reassured previously that I could do so at any time! Horror stories from other scammed individuals told me that the company threatened to report them to collection agencies! I just want this nightmare to stop!Desired Settlement: My bank already settled the credit dispute in my favor, so if you could just have the company provide me a written and signed form that my account with them has been cancelled and that I owe them nothing else, I would sincerely appreciate it!

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted]. Ms. [redacted]

placed her order with our company on August 9, 2013, during a two-call process; the

final call was recorded with her permission. Please be aware that an order is not

processed until the terms of the service are agreed to upon two scripted phone calls. We

use a two-call process to ensure that the customer fully understands the terms of the

service.

During the recorded conversation the verifier went over the magazines, the 24

consecutive payments of $33.20, total for the full term of service, verified the Visa card

provided by Ms. [redacted], and also asked her permission to process the monthly

payments to the Visa account each month. Ms. [redacted] replied yes.

Ms. [redacted] states in her complaint that we already seemed to have her address

and card information on hand. We do have the customers address but we do not have the

customer’s credit card information on hand. The only way we get that information is if

the customer gives it to us.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Ms. [redacted] verbally

verify her mailing address.

Ms. [redacted] was told that she had three-business days to cancel and was also

give our toll free customer service number. Ms. [redacted] had opportunity to call and

cancel but she waited for over a week to call. At no time was [redacted] told that she

could cancel at anytime.

After careful consideration I have elected to close Ms. [redacted]’s account and

refund the $33.20 she paid, as it is apparent that Ms. [redacted] has buyer’s remorse and

likes to make false accusations about a company because of something she read on-line.

Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9673018, and find that this resolution is satisfactory to me.

Regards,

Review: I have been this company since April 2013. I order seven magazines and I am getting radom magazines and I called them to switch them and only some were changed and others I'm just getting Radom ones. I tried calling them and they tell me I can't cancel with them because the publisher have already sent me many magazines. They say they are contacting the publishers to find out what is happening. I'm tired of being run around.Desired Settlement: I would like my member ship canceled and refund for this month and I would like to canceled for the rest of my services with them.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: [redacted]. [redacted] placed

her order with our company on April 16, 2013, during a three-call process; the final call

was recorded with her permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon three scripted phone calls. We use a three-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 16

consecutive payments of $49.81, total for the full term of service, verified the Visa card

provided by Ms. [redacted], and also asked her permission to process the monthly payments

to the Visa account each month. Ms. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also has Ms. [redacted] verbally

verify her mailing address.

Ms. [redacted] states in her complaint that she is getting random magazines. Ms.

[redacted] called our customer service number in May of 2013 and switched her magazines.

Those are the magazines that are being sent to her. Ms. [redacted] called again this month

and made another switch of her magazines. Ms. [redacted]’s new selection will start in 8-12

weeks. We have only sent the magazines that were requested by Ms. [redacted].

Everything was done with Ms. [redacted]’s permission. Ms. [redacted] is receiving

product as promised.

To date Ms. [redacted]’s account is active and will remain as so until all payments

have been made. Should you have any further questions, please do not hesitate to contact

me.

Respectfully,

Compliance Officer

Countywide Periodicals LLC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

All I want from them is to cancel my policy. I don't care about getting my money back from them at this point. I will cancel my card if I have to in order for them to stop billing me and I will return the magazines to the publishers from now on. Please just have them cancel my police I have tried many time to cancel my policy when I called them. I was told I couldn't because I was out of my three day window so I switch to different magazines and I was still getting radome magazine I called them this last time and I told to cancel my policy and they said I couldn't because they already at the publisher hand. Plus they were supposed send me a gift and I never received that gifted at all. Again all I want from them is policy canceled.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Review: I called this company last month and requested that they cancel my subscription after charging my debit card $66.41. Well not only did they not cancel it they charged my debit card again which caused my account to overdraft costing me an additional $35.00 NSF fee. I have not gotten any magazines yet either!!Desired Settlement: $66.41 charge plus $35.00 NSF fee for a total of $101.41

Business

Response:

I am writing this in response to Complaint Id: [redacted]. [redacted] placed

her order with our company on July 17, 2013, during a two-call process; the final call

was recorded with her permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon two scripted phone calls. We use a two-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 12

consecutive payments of $66.41, total for the full term of service, verified the Visa card

provided by Ms. [redacted], and also asked her permission to process the monthly

payments to the Visa account each month. Ms. [redacted] replied yes.

The verifier also went over our three-day cancellation policy, the estimated time

of delivery, our toll free customer service number, and also had Ms. [redacted] verbally

verify her mailing address.

Ms. [redacted] states in her complaint that she called last month and cancelled her

subscription. We have no record of Ms. [redacted] calling within her three-business day

cancellation period. If Ms. [redacted] could supply proof that she called during that time I

would be more than happy to cancel her account. If not she will need to make all

payments as agreed.

To date Ms. [redacted]’s account is active. Should you have any further questions,

please do not hesitate to contact me.

Review: Countrywide Periodicals contacted me in May of 2011. They were advertising a deal for a set amount of free magazines and a diamond watch. They claimed that because of my debit card membership and me being a preferred memeber, I was eligible for this deal. I signed up and gave them my card information. (they do have this on record) They told me that I had three business days to cancel by deal if I wished and there would be no charges held against me. After a day of thinking this over, I realized that I had probably been scammed and that I needed to cancel. I called the 1-800 number that they have given me to cancel my account. I spoke with a countrywide representative and gave her my name and address and she assured me that my account would be canceled. (they claim to not have this on record). That very day, they removed 35$ from my account. They did the same the next month. They did not send me any magazines, not did I receive the diamond watch for the next four months. I called the company to complain. I said that I called four months ago, the day after I had been contacted by their scam to cancel they claimed that there was not record of my canceling my subscription with them and that I now owed them money (even though I had not received on magazine). I told them that they had better canceled my account AND send me the magazines that I had already paid for. After that, I received a few magazines from them. I started to get calls from a collection agency telling me that I owed this magazine company over 300$. When this happened, any magazine I received from the company I marked "denied" and returned them back strait to the company. Long story short, this collections agency has been bothering me for 2 years and now claim that I owe countrywide over 700$. I refuse I pay this money for a magazine subscription that was worth less than half of that and that I canceled 2 years ago. Help!Desired Settlement: I would like all bills against me to be dropped. And I would like to be re-funded any money that I have lost during this process. The amount comes to about 200$.

Business

Response:

In reply to: [redacted]

Review: I was cold called by a man on my cell. He made a lot of small talk to try to make a personal connection. He then led me to believe that I would receive magazines because I signed up to win a sweepstakes quite awhile ago. Dumb me. But he had me thinking it was free. Also he said clearly they were sending a gold and diamond watch for appreciation of the sweepstakes. I bought it all. Then his supervisor gets on the phone and tells me all the charges for the deal. I thought it would be the cost of monthly magazines, so I gave her my credit card #. We then had a disagreement about the cost and she said she would give me a deal. I told her very clearly I did not have that money at this point. She said she would not charge me right now, but she did. It showed up as a pending transaction on my card tonight.Look, I know I was more than an it, I was duped and fell for it. I am not saying I was innocent in this whole matter, but the first guy really made me feel like we were old friends. Anyway one of the problems with this is I suffer from mental illness. I had not slept in 12 days. My judgement is really off, like giving out my credit card, etc. I do not know what to do,and I find that sort of business wrong in so many ways. I see they hsve been reported several times. I had my credit card company put a hold on the charge, but now what do I do? I thank you for your time. Sincerely, [redacted]Desired Settlement: I would like to get out of this mess. No association, business, etc. And I want my money back. And quite frankly, they should be shut down.

Business

Response:

In reply to: [redacted]

I am writing this in reference to Complaint Id: 9525872. [redacted] placed

her order with our company on April 30, 2013, during a two-call process; the final call

was recorded with her permission. Please be aware that an order is not processed until the

terms of the service are agreed to upon two scripted phone calls. We use a two-call

process to ensure that the customer fully understands the terms of the service.

During the recorded conversation the verifier went over the magazines, the 24

consecutive payments of $33.20, total for the full term of service, verified the Mastercard

provided by Ms. [redacted], and also asked her permission to process the monthly payments

to the Mastercard account each month. Ms. [redacted] stated that she would not have the

money until the 7th of May and we could take the 1

did put a hold on the funds but did not settle on those funds until that date as agreed.

Ms. [redacted] has never called our company and stated that she wanted to cancel or

that there was a problem.

Ms. [redacted] is within her three-day cancellation period so at this time I have

cancelled her account and refunded her payment of $33.20. Ms. [redacted] should expect to

have that back within 7-10 business days.

To date Ms. [redacted]’s account is closed and there will be no further charges.

Should you have any further questions, please do not hesitate to contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Review: I had received a phone call one morning saying I had a chance to win $1,000.00 and a free watch if I sign up for these magazines I would have better chance of winning for only $66.41 Well I mistakenly fell for that trap and gave them my bank information and now I've had to close out and get a new bank account on top of watching my account daily making sure they don't try to steal my money. I've tried calling them and asking them to close my account with this magazine company and they told me I couldn't just cancel and had to pay the full amount for the magazines which is over $600.00! Which was never told to me in the first place. I have yet to receive any of these magazines they say they are sending me. They then threatened me saying they recorded the first phone call where they got my information saying I had to honor the verbal contract with them and pay in full for magazines I have never received in the first place.Desired Settlement: I don't want to deal with this company anymore I just want that account to be closed and want them to stop sending me past due notices and not damage my credit by sending my account to collections.

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9507967. [redacted] placed his

order with our company on December 29, 2012, during a three-call process; the

final call was recorded with his permission. Please be aware that an order is

not processed until the terms of the service are agreed to upon three scripted

phone calls. We use a three-call process to ensure that the customer fully

understands the terms of the service.

Mr. [redacted] states in his complaint, “If I sign up for these magazines I would

have better chance of winning for only $66.41.” We did tell Mr. [redacted] that

there was no purchase necessary for the magazines. Also during the recorded

conversation at 40 seconds the verifier says, “Again you’ll find that your

payments are set up 4 months at a time making your billing amount the $66.41

once each month for the first 12 months of your service and than nothing at all

the last 36 months.”

Mr. [redacted] also states, “I couldn’t just cancel and had to pay the full amount

for the magazines which is over $600.00. Which was never told to me in the

first place.” During the recorded conversation at 50 seconds the verifier

states, “the service is $797 but of course you don’t pay it that way, just that

$66.41 once each month for the first 12 nothing the last 36.”

Also during the recorded conversation at 2 minutes 43 seconds the verifier informs Mr.

[redacted], “We ask that you take the order with the understands that after 3

business days you may not cancel.”

Mr. [redacted] states in his complaint, “I have yet to receive magazines they say

they are sending me.” At 2 minutes 35 seconds the verifier says, “Please allow

8-12 weeks for your magazines to begin arriving.” Also if Mr. [redacted] is

having a problem with the delivery on his magazines he never stated that to us

when he called our customer service department. Upon receiving this complaint I

called and did a service inquiry on the magazines and was told that the

publishers have not received any issues back. Mr. [redacted] should be

receiving product by now and if not he may want to check with his post office

as we do not show any problems on our end.

To date Mr. [redacted]’s account is active and will remain as so until all payments have

been made. We have no problem working with our customers and do offer lower

payment plans. Should you have any further questions, please do not hesitate to

contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

ze: 10???Q??

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9507967, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I never wanted these magazines in the first place, I was not told I couldn't cancel after 3 days otherwise I would have. I won't pay any money for something I was duped into. Again I have no magazines, don't want any, and want this magazine company to leave me alone. I don't see the problem if I haven't gotten any to cancel this out. I even offered to pay for the first payment to close this out and they didn't accept it. I have written a letter to the MN General Attorney office on this matter as well. Again I don't want any magazines and want them to leave me alone.

Regards,

Business

Response:

In reply to: [redacted]

I am writing this in response to Complaint Id: 9507967. Again Mr. [redacted]

was notified of our cancellation policy during the recorded conversation. I

have proof that our cancellation policy was explained to Mr. [redacted].

Again I called and did a service inquiry on the magazines and Mr. [redacted] should be

receiving his magazines. The publishers state that there has been no issues

returned. Mr. [redacted] should check with his post office and if he is still

having a problem than he can call our customer service department and I will

have the publishers send out an address verification card that Mr. [redacted]

will have to sign and send back.

The problem is we have already ordered the magazines and we need to be paid back for what

was ordered. We don’t cancel a subscription that was already paid for just

because a customer changes their mind. That is why we have a cancellation

policy.

To date Mr. [redacted]’s account is active and will remain as so until all payments have

been made. Should you have any further questions, please do not hesitate to

contact me.

Respectfully,

Compliance Officer

Countrywide Periodicals LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9507967, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don't want any magazines, do not send me any magazines. I can find anything I want to read online. I've had to move and change banks just to prevent anymore fraud made by these company to steal my money. Should be simple enough to cancel and stop sending something that isn't being sent.

Regards,

I was called about 5 times from an "unavailable" number. Being young I thought it may be something important, so I answered. Immediately I was being spoken to without being given a chance to really understand anything, or speak back. They basically refused my answers when they were no. I hate to be rude so I complied. Later I was contacted by Country wide periodicals and was told I would be billed about $70. WELL WHERE DID THAT COME FROM?! I asked if I could cancel that and was told flat out, no. So after hanging up I called the periodical company explained that I was young and new to credit cards and said that I was tricked. well the customer service rep was a complete [redacted] and told me no I wasn't tricked but asked me to explain anyways. didn't let me explain, instead he told me what happened and what do you know, he knew exactly what happened. I wasn't even allowed to talk during that call either.

I can't express enough how much I wanted to scream and yell at this guy but I couldn't stoop to his level of [redacted].

excuse my language.

I hope these people rot.