Countryway Insurance Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I filed a claim on7/14/they sent an adjuster on7/17/when I called on7/21/they ask me who they had sent they did not even know who they sentThey issued a check for my repairs after they found out the adjuster was [redacted] who brought a woman with him they he ask to walk up on the ladder so he could take a picture to show she helpedThen she went to the car and set until we were finished The check was issued 7/29/so when the roofer puts on new roof if there is more damage because of their delay they will be responsibleI could not get roofer until 8/10/because so much other damage in the area

July 30,2015Revdex.comAttn: ***Bryant Woods SouthAmherst, NY 14228Our Insured: *** ** ***Our Claim No: ***Date of Loss: 7/13/2015Your ID No: ***Dear ***:This is in response to your letter dated July 27, regarding the complaint from ***
*** regarding her insurance claimCountryway Insurance handles each claim according to the policyholder's specific insurance policy and that state's regulations*** *** claim was handled accordingly.Sincerely,Barbara CB***Director of ClaimsCountryway Insurance###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
I have cancelled my policy and got insurance from a more reliable company I did contact Kentucky State Board of InsuranceI believe a company who sends some one to check damage and has to call the client to see who they sent is not a real reliable company

see attached

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I filed a claim on7/14/2015 they sent an adjuster on7/17/2015 when I called on7/21/2015 they ask me who they had sent they did not even know who they sent. They issued a check for my repairs after they found out the adjuster was [redacted] who brought a woman with him they he ask to walk up on the ladder so he could take a picture to show she helped. Then she went to the car and set until we were finished.  The check was issued 7/29/2015 so when the roofer puts on new roof if there is more damage because of their delay they will be responsible. I could not get roofer until 8/10/2015 because so much other damage in the area.