Country Lock & Key Inc.

Hello Revdex.com, We were dispatched out by AAA Washington to make keys for a 99 Ford Explorer for [redacted], upon arrival our Locksmith tech noticed that the vehicle did not have license plates nor did the owner have registration, when our Locksmith tech asked for ID he was shown a yellow carbon copy...

of paper with limited details and the gentleman providing the paper would not show ID and became extremely frustrated when asked. So, our Locksmith tech called AAA and explained the situation and asked if we should proceed, AAA Washington talked with the gentlemen on our Locksmith tech’s cell phone, AAA then told our Locksmith tech that AAA would not cover the call so our Locksmith Tech left the scene. We believe it is important to note a few items. 1.       According to AAA terms and conditions we could not complete the call, you can find the conditions under ”Locksmith” listed here. https://wa.aaa.com/automotive/emergency-road-service/ers-terms-and-conditions?zi...⇄ 2.       Our liability as a company is very high when making keys for cars and it is our duty to operate within the guidelines given by AAA. 3.       We did not collect any form of payment from [redacted] nor the gentlemen at the scene, so we have nothing to “refund” the customer. 4.       You can contact AAA Washington if you would like, our rep’s name is Tim and his number is 509-342-0873 and the call ID # is [redacted] We apologize that [redacted] and the gentlemen at the scene felt our Locksmith tech was rude, it is never our intention individually or as a group to ever make a customer feel miss treated in any way and we are very sorry about that. Our Locksmith tech said the scene was very unpleasant and he was very upset after words. We regret that we were unable to help [redacted] We wish [redacted] and the Gentelemen at the scene the very best.