Country Inn & Suites by Radisson

Would not let me give 0 stars.
When checking in we weren't permitted to use the credit card on file due to 3rd party booking. However that card had holds on it and we had to charge another card.

We wanted to park here while we cruised and that also was a nightmare to set up.

Realizing we left something as soon as we got on a cruise ship we called and they told us it would be ready to pick up when we got back - it's no where to be found.

We wasted an hour checking out and almost missed our check in time and then another hour when we got back "looking" for items we were assured they were holding for us.

The consistent response to our questions about parking, payment, and our items was "I don't know" I don't know if the hotel clerk was new or just poorly trained but overall this was very frustrating and we won't be back

I checked into the St. Cloud Minnesota Country Inn and Suites (235 Park Ave S) on December 13, 2019. I was told by an employee and subsequently the general manager (Jeremy S.) that my service dog was not welcome. They began to ask me for paperwork/documentation as to why I needed him which I informed them was illegal. I had the federal regulations with me anticipating issues, they told me Minnesota state law had recently changed (which is inaccurate) & they did not need to allow him.

The general manager was incredibly immature and rude telling me my service dog could not accompany me to breakfast in the morning, and that he was not going to argue with me. I replied "that is probably a good idea", he snapped back "excuse me?".

My dog was in a vest - which is not required by federal law - clearly marked service dog three times.

As soon as I reached my room I called corporate and this general manager had the nerve to tell them it was a "therapy dog" and not allowed.

He did not take responsibility for his part in this whole dispute instead blamed it on the employee. He made a statement to corporate that there were people behind me and I held them up, if that was the issue he would've stayed up front and help to check them in instead he stomped away like a child because I informed him I had the regulations and it was in his best interest to get acquainted with them.

The people behind me were parents also there for a hockey tournament & on my sons team. They could not believe how I was treated and witnessed the entire thing.

I did not hear back from corporate like they said I would within that day, I did not receive an apology or even an acknowledgment that the employee or the manager were wrong.

Today, December 18, 2009 I decided to call the corporate number again as to inquire what progress has been made. They read me the general manager statement regarding the "therapy dog" and explain to the employee in question will be receiving additional training. The individual I spoke to offered to give me extra reward points towards future stays.

I will NOT be giving Country Inn and Suites my business in the future nor will the hockey team my son is with. I'm a veteran, the last thing I need or want to deal with is an uneducated, childish manager telling me I am not welcome with my service dog.

overcharging of a room
my wife and I were mandatory evacuated from Clearwater on Thursday 7th sept 2017, due to hurricane Irma, after ringing several hotels country inn and suites were able to take us for Thursday 7th and Friday 8th sept 2017, on arrival into our room I immeadiately tried to get us a flight home,I was successful but the flight was on sunday 10th sept, so we needed one more night, we went back to reception and was told they could accommodate us, we needed to on Saturday 9th sept, check out and they would check us back in.
we stayed there on Thursday 7th sept and on Friday 8th sept we had a message from british airways that they had managed to get us on a flight that evening Friday 8th sept, so we quickly packed and checked out at reception, explained to the girl that we did not require that evenings stay or the Saturday stay, she said fine and cancelled the reservation and understood we needed to get home as by then we were quite frightened by the approaching hurricane. on checking my bank account I noticed that the country inns and suites had taken two payments, so I emailed them and have had no response so after a lot of digging about on the internet I found there customer service I phoned them and she said she would pass the details onto to the hotel, this was a week ago so I phoned back and was told the hotel were discussing the matter and would get back to us as to which they have not, I have checked my account and still no money paid back.
I feel angry as we left because of the circumstances of a hurricane and not because we couldn't be bothered, the hotel was informed of why we were leaving and I feel they are making money off the back of us as we were in fear, we had to go quick to catch that flight home, I must say I am very disappointed in their total ignorance and no communication or responsibility to interact with its customers