Country Inn & Suites By Carlson, Austin North

We offered the guest a discount for the inconvenience but she declined the offer No other action will be taken This reservationl was booked thru a 3rd party and any further complaints need to be resolved through them

Complaint: [redacted] I am rejecting this response because:when I originally had [redacted] contact them regarding my refund the [redacted] rep was told by the hotel that I needed to contact them directly about the refundI spoke to the front desk manager who understood that I was requesting a full refundShe said that the room should have been better and said they were sorry that they ruined my weekendHow do they go from saying that to offering me a 20% refund? They took my money and gave me a horrible room.? They knew from the beginning that I booked through a 3rd party, but wanted to speak to me directly, but now that I'm following through with my rejection of their offer they are saying that I need to go through [redacted] for my refund.? Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:when I originally had [redacted] contact them regarding my refund the [redacted] rep was told by the hotel that I needed to contact them directly about the refundI spoke to the front desk manager who understood that I was requesting a full refundShe said that the room should have been better and said they were sorry that they ruined my weekendHow do they go from saying that to offering me a 20% refund? They took my money and gave me a horrible roomThey knew from the beginning that I booked through a 3rd party, but wanted to speak to me directly, but now that I'm following through with my rejection of their offer they are saying that I need to go through [redacted] for my refund Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:when I
originally had *** contact them regarding my refund the *** rep was told by the hotel that I needed to contact them directly about the refundI spoke to the front desk manager who understood that I was requesting a full refundShe said that the room should have been better and said they were sorry that they ruined my weekendHow do they go from saying that to offering me a 20% refund? They took my money and gave me a horrible room.? They knew from the beginning that I booked through a 3rd party, but wanted to speak to me directly, but now that I'm following through with my rejection of their offer they are saying that I need to go through *** for my refund.?
Regards,
*** *** ***

We offered the guest a discount for the inconvenience but she declined the offer? No other action will be taken? This reservationl was booked thru a 3rd party and any further complaints need to be resolved through them

Complaint: [redacted]
I am rejecting this response because:when I...

originally had [redacted] contact them regarding my refund the [redacted] rep was told by the hotel that I needed to contact them directly about the refund. I spoke to the front desk manager who understood that I was requesting a full refund. She said that the room should have been better and said they were sorry that they ruined my weekend. How do they go from saying that to offering me a 20% refund? They took my money and gave me a horrible room. They knew from the beginning that I booked through a 3rd party, but wanted to speak to me directly, but now that I'm following through with my rejection of their offer they are saying that I need to go through [redacted] for my refund. 
Regards,
[redacted]

We offered the guest a discount for the inconvenience but she declined the offer.  No other action will be taken.  This reservationl was booked thru a 3rd party and any further complaints need to be resolved through them.