Dear Customer,Thank you for informing us of our error in crediting you your total refund. We have applied a credit of $287.86 back to your credit card. You should now be credited in full. Again, my apologies for all the issues related to the crediting process. It should have been, and usually is, much smoother than you experienced.Thank you,DR Manager
Dear Customer,My apologies for the misunderstanding. When our web site says that that the machine "Ships in 3 To 5 Business Days" that means that it leaves our factory 3-5 days after the date you place your order. Then it will take another 3-5 days for transit. Your machine shipped...
on the 5 business day, on 11/16/15.Again, sorry for the confusion. Hopefully the snow will hold off in your area so you are able to get your leaves collected.Thank you,Manager, CS and Support
Dear Customer,My apologies for the issues you are experiencing with your DR Leaf and Lawn System. Thank you for letting us know of your dissatisfaction and giving us the opportunity to resolve it.A Tech Specialist named [redacted] will be contacting you shortly with a solution that I...
believe you will find satisfactory.Sincerely,CS Tech Manager
Dear Customer,We at DR are very sorry for the delay in shipping your chipper/shredder in the time we quoted when you purchased the unit. We had an unforeseen issue with one of our parts vendors. The part did not come in in the quoted time from our vendor, so unfortunately we could not...
build the chipper/shredders.Also please except my apology for the customer service representative not calling you back after your inquiry into the shipping time. The good news is that your machine has shipped and is scheduled for delivery tomorrow December 3rd via [redacted].Thank you for waiting for your machine even though it went beyond the original shipping time. I am sure that you will not be disappointed in the chipper/shredder's performance. If any questions or concerns arise though, please do not hesitate to contact us either by phone, on-line chat or via email. We are here to help.Thank you,Manager, CS and Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I want to thank the DR company's manager. I got a personal call from him saying that he located a part that was missing form my order and I would have it Friday. They overnighted the part and I did receive it on Friday as promised. The is a great example of how a complaint should be handled. Thank you DR!
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have been told on more than one occasion that this was being handled and received calls basically trying to intimidate me. I want my money credit back to me now. I paid a $1000 deposit before the machine was shipped and financed the balance before it was shipped. I expect the same in treturn. I have no faith, after all of the mis-information and lack of the company doing what they told me, that I will ever receive my money
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
If you are going to call, you must leave a message and phone number to call, we both work during the day and CANNOT take calls at work. When off work, we are usually out of cell zones, so again, leave a message or you will never contact us! if you would prefer a call from either of us, that can be worked out too. This is why we order our things online. Every other company sends us our stuff but NOT YOU, WHY and why after so LONG have you failed to call me or email me or us!?!?!?! you have had our numbers and email addresses for a long time now and can easily leave messages, email or text.... I get NOTHING! RUDE, and very unprofessional. Two questions for you: 1 How long is it going to take you to do what you need to do and ship me the stuff you CONFIRMED I was going to get?2 What if anything are you going to do for me and all the grief you've given me to this point?
Regards,
[redacted]
Dear Customer,Thank you for responding to my email that I sent you. I was sorry to here that you will no longer be needing DR Trimmer Mower. I was hoping we would be able reinstate your order. My apologies for the confusion with processing of your order. Sincerely,CS Manager
To Country Home Products.I appreciate the phone calls from "[redacted]". We spoke this afternoon (9/13/17) and had a satisfying conversation. The refund for the "liftgate" service would have been acceptable. As I told [redacted], I feel that I was greedy for wanting a free brush blade in addition to the refunded shipping. I tried to get him to charge me for the blade but don't think I was successful...When the remaining washers arrived last Wednesday I immediately assembled the right brake caliper and took the mower out for a "test drive". I am so glad that I did NOT cancel the order. The DR PRO-XL30 mower is a beast! It mowed down everything I steered it into and I was getting so much done that I lost track of how long I'd been out, and ran the mower out of gas - 200 yards from home. I will be changing the oil tomorrow.Thanks for a great product!And thanks for the phone calls and the prompt resolution.I do wish you'd let me pay for the brush blade....Happily mowing,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dear Customer,The remainder owed to you, $25.52, will be credited to you shortly. My apologies for all the delays in having this fully resolved.Sincerely,CS Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dear Customer,Thank you for informing us of our error in crediting you your total refund. We have applied a credit of $287.86 back to your credit card. You should now be credited in full. Again, my apologies for all the issues related to the crediting process. It should have been, and usually is, much smoother than you experienced.Thank you,DR Manager
Dear Customer,My apologies for the misunderstanding. When our web site says that that the machine "Ships in 3 To 5 Business Days" that means that it leaves our factory 3-5 days after the date you place your order. Then it will take another 3-5 days for transit. Your machine shipped...
on the 5 business day, on 11/16/15.Again, sorry for the confusion. Hopefully the snow will hold off in your area so you are able to get your leaves collected.Thank you,Manager, CS and Support
Dear Customer,My apologies for the issues you are experiencing with your DR Leaf and Lawn System. Thank you for letting us know of your dissatisfaction and giving us the opportunity to resolve it.A Tech Specialist named [redacted] will be contacting you shortly with a solution that I...
believe you will find satisfactory.Sincerely,CS Tech Manager
Dear Customer,We at DR are very sorry for the delay in shipping your chipper/shredder in the time we quoted when you purchased the unit. We had an unforeseen issue with one of our parts vendors. The part did not come in in the quoted time from our vendor, so unfortunately we could not...
build the chipper/shredders.Also please except my apology for the customer service representative not calling you back after your inquiry into the shipping time. The good news is that your machine has shipped and is scheduled for delivery tomorrow December 3rd via [redacted].Thank you for waiting for your machine even though it went beyond the original shipping time. I am sure that you will not be disappointed in the chipper/shredder's performance. If any questions or concerns arise though, please do not hesitate to contact us either by phone, on-line chat or via email. We are here to help.Thank you,Manager, CS and Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I want to thank the DR company's manager. I got a personal call from him saying that he located a part that was missing form my order and I would have it Friday. They overnighted the part and I did receive it on Friday as promised. The is a great example of how a complaint should be handled. Thank you DR!
Regards,
[redacted]
Dear Customer,Our apologies for the delay in crediting your account. As of 8/10/17 your account was credited in full. Thank you,CS Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
I have been told on more than one occasion that this was being handled and received calls basically trying to intimidate me. I want my money credit back to me now. I paid a $1000 deposit before the machine was shipped and financed the balance before it was shipped. I expect the same in treturn. I have no faith, after all of the mis-information and lack of the company doing what they told me, that I will ever receive my money
Regards,
[redacted]
Dear Customer,I am glad we were able resolve the issues related to your refund. Thank you for working with us. Sincerely,Manager, CS & Support
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
If you are going to call, you must leave a message and phone number to call, we both work during the day and CANNOT take calls at work. When off work, we are usually out of cell zones, so again, leave a message or you will never contact us! if you would prefer a call from either of us, that can be worked out too. This is why we order our things online. Every other company sends us our stuff but NOT YOU, WHY and why after so LONG have you failed to call me or email me or us!?!?!?! you have had our numbers and email addresses for a long time now and can easily leave messages, email or text.... I get NOTHING! RUDE, and very unprofessional. Two questions for you: 1 How long is it going to take you to do what you need to do and ship me the stuff you CONFIRMED I was going to get?2 What if anything are you going to do for me and all the grief you've given me to this point?
Regards,
[redacted]
Dear Customer,Thank you for responding to my email that I sent you. I was sorry to here that you will no longer be needing DR Trimmer Mower. I was hoping we would be able reinstate your order. My apologies for the confusion with processing of your order. Sincerely,CS Manager
To Country Home Products.I appreciate the phone calls from "[redacted]". We spoke this afternoon (9/13/17) and had a satisfying conversation. The refund for the "liftgate" service would have been acceptable. As I told [redacted], I feel that I was greedy for wanting a free brush blade in addition to the refunded shipping. I tried to get him to charge me for the blade but don't think I was successful...When the remaining washers arrived last Wednesday I immediately assembled the right brake caliper and took the mower out for a "test drive". I am so glad that I did NOT cancel the order. The DR PRO-XL30 mower is a beast! It mowed down everything I steered it into and I was getting so much done that I lost track of how long I'd been out, and ran the mower out of gas - 200 yards from home. I will be changing the oil tomorrow.Thanks for a great product!And thanks for the phone calls and the prompt resolution.I do wish you'd let me pay for the brush blade....Happily mowing,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Dear Customer,The remainder owed to you, $25.52, will be credited to you shortly. My apologies for all the delays in having this fully resolved.Sincerely,CS Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]