Country Financial

Initial Business Response /* (1000, 5, 2015/05/19) */
May 19, 2015
Revdex.com of Illinois
Attn: [redacted]
Re: File Number: XXXXXXXX
Complainant: [redacted]
COUNTRY Mutual Insurance Company(r)
Dear Ms. [redacted]:
This letter is in response to your...

correspondence dated May 5, 2015 regarding the complaint filed by [redacted]
We will provide a written response to Mr. [redacted] in accordance with our complaint management procedures.
Sincerely,
COUNTRY Mutual Insurance Company
[redacted]
Executive Customer Relations
[redacted]@countryfinancial.com
Toll Free: XXX-XXX-XXXX

Tell us why here... October 18, 2017  Revdex.com Serving Central Illinois Heart of Illinois Revdex.com 8100 N University  Peoria, IL 61615   Re:      ID #[redacted]        To Whom It...

May Concern: Thank you for your October 11, 2017 notification in the matter of ID#1[redacted]  Please be advised the Company has mailed a response directly to Mr. [redacted] in accordance with our complaint  management procedures.   Sincerely, COUNTRY Mutual Insurance Company® Bloomington, IL  [redacted] Executive Customer Relations

Initial Business Response /* (1000, 5, 2016/08/02) */
August 1, 2016
Revdex.com
[redacted]
[redacted] XXXXX
RE: Case #19045755[redacted]
COUNTRY Mutual Insurance Company(r) Auto Policy A12AXXXXXXX
To Whom It May Concern:

Thank you for your July 25, 2016...

notification in the matter of Case #XXXXXXXX. Please be advised the Company has already responded directly to Ms. [redacted]'s concerns in accordance with our complaint management procedures.
Sincerely,
COUNTRY Mutual Insurance Company(r)
Bloomington, IL
[redacted]
Executive Customer Relations
cc: Chicago South Agency Manager, XXXXX
Kirk [redacted], Financial Representative XXXXX

Initial Business Response /* (1000, 10, 2015/07/16) */
July 14, 2015
Revdex.com of Central Illinois, Inc.
112 Harrison
Peoria, IL 61602
Re: Case ID: XXXXXXXX
Complainant: [redacted]

To Whom It May Concern:
This letter is in response to your...

correspondence dated July 3, 2015 regarding the complaint filed by [redacted].
We have been in contact with Mr. [redacted] and have provided a written response to his complaint in accordance with our complaint management procedures.
Sincerely,
COUNTRY Mutual Insurance Company(r)
[redacted]
Executive Customer Relations
Email: [redacted]@countryfinancial.com
Phone: XXX-XXX-XXXX


Initial Consumer Rebuttal /* (3000, 12, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response that they provided because they were wrong to file two claims when I called and I was wondering what should I do or who should I call when I was a brand new homeowner.

Initial Business Response /* (1000, 11, 2015/11/16) */
November 16, 2015
Revdex.com of Central Illinois
Re: File Number: XXXXXXXX
Complainant: [redacted]
COUNTRY Preferred Insurance Company(r)
To Whom It [redacted] Concern :
This letter is in response to your...

correspondence dated 10/30/2015 regarding the complaint filed by [redacted].
We will provide a written response to her complaint in accordance with our complaint management procedures.
[redacted]
Executive Customer Relations
[email protected]
Toll-Free: XXX-XXX-XXXX
::

This letter is in response to your correspondence dated February 4, 2014 regarding the complaint filed by [redacted].
 
We have been attempting to contact Ms [redacted] by telephone and email in an attempt to resolve her...

complaint.
 
Sincerely,
 
Country Mutual Insurance Company
 
[redacted]

Initial Business Response /* (1000, 5, 2016/09/27) */
September 27, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
RE: Case #XXXXXXXXDr. [redacted]
COUNTRY Preferred Insurance Company(r)
Auto Policy P46AXXXXXXX & [redacted] (Account #XXXXXXX); [redacted] (Account...

#XXXXXXX)
COUNTRY Mutual Insurance Company(r) Home Policy [redacted] (Account #XXXXXXX)
To Whom It May Concern:

Thank you for your September 13, 2016 notification in the matter of Case #XXXXXXXX. Please be advised the Company is responding directly to Dr. Chamber's concerns in accordance with our complaint management procedures.
Sincerely,
COUNTRY Preferred Insurance Company(r)
COUNTRY Mutual Insurance Company(r)
Bloomington, IL
[redacted]
Executive Customer Relations
cc: SE Washington Agency Manager, XXXXX
[redacted] Financial Representative XXXXX

I am rejecting this response because: I have not received any letter or phone call from nick from CF to resolve this matter..Please take future action in dealing with Country Finance. Katherine [redacted]

To Whom It May Concern:
 
This letter is in response to your correspondence dated June 1, 2017, regarding the complaint filed by Katherine [redacted].
 
A letter was mailed to Ms. [redacted] on May 31, 2017 which addresses the complaint. We will continue to work with Ms. [redacted] to resolve this matter in accordance with our complaint management procedures.
 
Sincerely,
Country Preferred Insurance Company

Complaint: [redacted]I am rejecting this response because:the phone number that repeatedly calls is [redacted] and when you reverse search it shows Country Financial out of Bend, Oregon....It is a woman who calls and answered the phone when I called to tell them to stop. So someone is doing it for harrassment at that office. Sincerely,[redacted]

June 26, 2017     Revdex.com 8100 N University St Peoria, IL 61615   RE: Case #12277718-[redacted]     To Whom it May Concern,   Thank you for your July 26, 2017 notification in the matter of case #12277718. Please be advised the Company is working directly with the policyholder in accordance with our complaint management procedures. A response was sent to the policyholder directly via email per her request. As of today’s date, a reply has not been received from Ms. [redacted].   Sincerely, COUNTRY Casualty Insurance Company® Bloomington, IL [redacted] Executive Customer Relations

Initial Business Response /* (1000, 10, 2015/09/11) */
September 11, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
RE: Case # 19042143[redacted]
COUNTRY Preferred Insurance Company(r) Auto Policy P24A5350819
To Whom It May Concern:

Thank you for your...

September 10, 2015 notification in the matter of Case #XXXXXXXX. Please be advised the Company has responded directly to Mr. [redacted]'s concerns in accordance with our complaint management procedures.
Sincerely,
COUNTRY Preferred Insurance Company
[redacted]
Executive Customer Relations
Email: [redacted]@countryfinancial.com
Phone: 855/XXX-XXXX
cc: [redacted] Financial Representative 19701
St. Louise Northwest Agency Manager, 24009
Initial Consumer Rebuttal /* (3000, 12, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The situation is not resolved. I have not been contacted by anyone from Country Financial. I original position is the same-I do not want to pay ant additional premiums for a motorcycle that Country Financial is no longer insuring. I would also like a pro-rated return on the unused portion of the 6 month premium.
Final Business Response /* (4000, 14, 2015/09/17) */
September 17, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
RE: Case # 19042143[redacted]
COUNTRY Preferred Insurance Company(r) Auto Policy P24AXXXXXXX
To Whom It May Concern:

Thank you for your follow up email on September 15, 2015 in the matter of Case #XXXXXXXX. Please be advised the Company has responded directly to Mr. [redacted] in accordance with our complaint management procedures.
Sincerely,
COUNTRY Preferred Insurance Company
[redacted]
Executive Customer Relations
Email: [redacted]@countryfinancial.com
Phone: 855/XXX-XXXX
cc: [redacted] Financial Representative 19701
St. Louise Northwest Agency Manager, 24009

Initial Business Response /* (1000, 5, 2016/07/28) */
July 28, 2016
Revdex.com
[redacted]
[redacted] XXXXX
RE: Case #19045708[redacted]
COUNTRY Preferred Insurance Company(r) Auto Policy P05AXXXXXXX
To Whom It May Concern:

Thank you for your July 21, 2016...

notification in the matter of Case #XXXXXXXX. Please be advised the Company has already responded directly to Ms. [redacted]'s concerns in accordance with our complaint management procedures.
Sincerely,
COUNTRY Mutual Insurance Company(r)
[redacted]
[redacted]
Executive Customer Relations
cc: Fort Collins Agency Manager, XXXXX
[redacted] Financial Representative XXXXX

I am rejecting this response because:
Mr. [redacted] with County Financial has sent a letter...

explaining that they don't feel responsible for the stop payment that cost $35.  He has claimed that the bank would not allow the cancellation of the automatic withdrawal in the 3 days they were given to stop it.  In fact, it was completely up to Country Financial to cancel the withdrawal, my bank was helpless to stop the process unless cancelled by Country Financial.  That was told to me by the vice president of the bank where I have an account.  So when Country Financial was told to cancel my policy on Thursday, they had until Monday to cancel out my account, my policy, and the automatic withdrawal.  They chose to hold out to attempt to withdraw the money, and when they were stopped by my stop payment, they were effectively trying to steal money from my account.  When will consumers have control of their own money?  Why do I have to pay my own bank to stop a payment from being made 4 days in the future?  In what world am I in the wrong and it's ok for a company to steal money from me?  Mr. Lowe says I signed an agreement stating these facts.  I'm for the record, saying I didn't sign anything to the affect of allowing Country Financial to take money from my account if I cancelled my policy and the electronic withdraw process.  I still feel Country Financial owes me $35 for the stop payment fee, and for the time and effort AND STRESS caused by Country Financial.....thousands.  This company, like most others, does not care about consumers.

We are aware of Mr. [redacted] situation and are working on his request. We will contact him with resolution.

I am rejecting this response because:
I asked the company not to contact me anymore with their lies. I actually recorded the conversations between myself and their employees to prove they are a bunch of liar but my husband does not want to sue country financial only the contractor but thank for your assistance..

We received notice of this complaint for the first time on 12/28/2016 by mail. It was mailed to our home office, but addressed to the incorrect agent. There is no email link provided. We discussed this matter with our insured on 12/27/2016, and I will be sending them a written explanation as well....

Please email me with any further needs.[redacted]

June 8, 2017     Revdex.com Serving Central Illinois Heart of Illinois Revdex.com 8100 N University Peoria, IL  61615     Re:       ID #12182161—[redacted]     To Whom It May Concern:...

            Thank you for your May 31, 2017 notification in the matter of ID #12182161. Please be advised the Company has mailed a response directly to Mr. [redacted]’ concerns in accordance with our complaint management procedures.   Sincerely, COUNTRY Preferred Insurance Company® COUNTRY Mutual Insurance Company® Bloomington, IL     Wendy Huffman Executive Customer Relations   Tell us why here...

Initial Business Response /* (1000, 5, 2016/09/28) */
September 28, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
RE: Case #19046386[redacted]
COUNTRY Preferred Insurance Company(r) Auto Policies P12AXXXXXXX & P12AXXXXXXX
To Whom It May Concern:

Thank you for...

your September 13, 2016 notification in the matter of Case #XXXXXXXX. Please be advised the Company is responding directly to Mr. Diebold's concerns in accordance with our complaint management procedures.
Sincerely,
COUNTRY Preferred Insurance Company(r)
Bloomington, IL
[redacted]
Executive Customer Relations
cc: Peoria Agency Manager, XXXXX
[redacted] Financial Representative XXXXX

May 9, 2017 Revdex.com of Central Illinois Re:      File Number:  [redacted]            Complainant:  [redacted] COUNTRY Mutual Insurance Company® To Whom It May Concern : ...

 This letter is in response to your correspondence dated 5/1/2017 regarding the complaint filed by [redacted]. We have been in contact with Ms. [redacted] and resolved this matter in accordance with our complaint management procedures. Sincerely, COUNTRY Mutual Insurance CompanyBloomington, IL    Karen HarneyExecutive Customer Relations [redacted]Toll-Free: [redacted]    Tell us why here...