Counseling Services of Southern Minnesota Reviews (1)
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Counseling Services of Southern Minnesota Rating
Address: 1306 Marshall St, Saint Peter, Minnesota, United States, 56082-4500
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Initial Business Response /* (1000, 10, 2015/09/02) */
Monthly statements were sent out to this client, along with statements for other family members. She was making payments on the other bills. The insurance company denied payment as patient responsibility towards yearly deductible. Employee...
involved indicates she received one call and returned her call. We checked in with the receptionist and she recalled the one phone call. We are willing to look at the balance and invite complainant to call and speak with Sherri [redacted], CSSM's Business Manager, at [redacted].
Initial Consumer Rebuttal /* (3000, 12, 2015/09/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Blue cross states that the claim wasn't submitted properly. Medicaid states that they would have covered any remaining balance if the company would have submitted a claim. Medicaid states that no claim had been submitted. I would gladly call Sherri [redacted] again. I have paid my bills for my other family members and myself, but this one I'm disputing. I never received any bills until after the new computer system and at that point it was too late for medicaid to receive the claim. I would have submitted my insurance info again if I would have known that it was never submitted to insurance. I just assumed it was all covered by insurance since I never received a bill.
Final Consumer Response /* (2000, 23, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response that states that they made the determination to write-off the expense in full. Will this be fixed with the collection agency as well? Thank you,
[redacted]
Final Business Response /* (1000, 21, 2015/09/22) */
I apologize for the delay in response as our Billing Specialist was out of the office. We have made the determination to write-off the expense in full.