Coty Inc.

Review: I purchased the Sally hansen nail press on applications. (5 boxes) - I had a severe allergic reaction that caused blisters over two fingers and made my cuticle blister - It was extremely painful and horrible to look at. As a professional it was hard to hide my hands I was ashamed and thought I would do the right thing and contact the company so that they could review my issue. Not all people will have the same reaction ... all I wanted was a refund for the boxes I purchased. I have been working with Coty Inc the parent company for over 3 months now. I shipped the product back and every time I ask for a status on my refund or coupons for another product I get more shipping materials sent to my home. I have received over 6 of them ???? They expect me to track the one I sent two months ago when they cannot even keep up with my complaint and track the shipment I sent. I dropped it at the US post office here in Garland and I know it went out -Desired Settlement: All I want is the amount of money I spent on this defective product. I estimated that with 5 boxes I spent over 50 plus taxes. This product was not cheep as I bought it when it came out.

Business

Response:

Initial Response

Thank you for E-mailing us regarding your experience with our Sally Hansen Salon Effects Gold Cabaret. While we sincerely regret the episode you described, we are always pleased to hear from our consumers and we value your comments.

Our products contain ingredients which have established acceptability for use in fragrance and cosmetic products. Select people in a given population may develop sensitivities to an otherwise harmless ingredient or develop an unpredictable allergic reaction to something which is in use every day by thousands of others. For instance, some people may suddenly display allergic reactions to common everyday foods such as milk products, tomatoes or strawberries.

We apologize for any disappointment this may have caused you. Coty sympathizes with people who experience this type of sensitivity and we always wish to maintain your good will.

To proceed, we ask that you complete the attached questionnaire and return the unused portion of the products. Save the questionnaire to your computer. Complete the form fields and then re-save the document. Reply to this email and attach the completed document. For your convenience in returning the product, we are sending a pre-paid return label, to the address you provided, within 10-12 business days. Please include your preference for a refund or replacement from another Coty collection. (Visit us at www.coty.com to view our many fine brands.) Your responses to the questionnaire will help us better understand your experience with our product.

Upon receipt of your package, we will contact you promptly. You are invited to call our Consumer Affairs Department with any questions or comments. It is always our pleasure to assist you.

Tips and Tricks -

Sally Hansen Salon Effects are Real Nail Polish using breakthrough technology! If left opened from the original sealed packaging and not used immediately, these strips will dry out when exposed to air and should be discarded.

For extra fortification and extended wear, we suggest using one coat of a clear top coat, such as our Sally Hansen Mega Shine, over your freshly applied Salon Effects. It is recommended that you avoid significant periods of exposure to water for 1 hour after application.

For easy removal, we suggest using an acetone based polish remover. You can soak a cotton ball with this product and rest it on top of your nail for approximately 1 minute to allow for penetration to fully remove strips.

You can also learn more about how to create a gorgeous nail design by viewing our You Tube guide by SallyHansenTV at: [redacted]

To better assist our Quality Assurance team in investigating your valued complaint, we kindly ask that you use the link below to respond to this email with the manufacturing code of your product. You can find the manufacturing code printed or embossed on the bottom or lower side of the bottle / jar / can / box, or the crimped end of the tube. An example of the code is: [redacted]Your cooperation is appreciated.

Product Care Specialist

Coty Inc Global Consumer Affairs

Sally Hansen/N.Y.C. brands ph: [redacted] (US & Canada)

WWW.COTY.COM

Final Response

Dear [redacted]:

Thank you for telling us about your disappointment with our Sally Hansen Salon Effects and return process. We're so sorry to hear you've had this experience. We received notification of the complaint filed with the Revdex.com.

We would like to inform you to date we have not received the returned merchandise however, because we wish to maintain your goodwill, we are sending you a reimbursement check in the amount of $60.00, which you will be receiving within 6-8 weeks.

We trust that future purchases of Coty brands will meet your expectations.

Manager

Coty Inc Global Consumer Affairs

Sally Hansen/N.Y.C. brands ph: ###-###-#### (US & Canada)

WWW.COTY.COM

Review: I purchased several Sally Hansen Salon instaGel strips, I have the original [redacted] if required, and they fail to meet to the standards.

The strips appear dry or not sticky and because they have been used, the store would not take them back.

It fails to meet the "up to 2 weeks", it doesn't even apply/adhere to all nails correctly.Desired Settlement: I would like replacements for the salon instagel strips. The color codes I had purchased are 130, 310, 250, and 330.

Business

Response:

Thank you for telling us about your unfortunate experience with Sally Hansen Insta Gel strips. This product has since been discontinued so we are unable to send you replacements. In lieu of a replacement, we are sending you a reimbursement in the amount of $60.00. You can expect to receive the check within 6-8 weeks.

Review: I had wrote to the company explaining how unhappy I was with the purchase of a product that this company produces, I had explained how the product would not sharpen and they responsed telling me that I could sharpen it with any sharpener. I felt as though they were arguing with me, telling me the oppisite of what was happening. They did not offer to fix the problem or refund my money.Desired Settlement: I just want my money back for this product. I am completely unsatisfied with they way they handled it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Thank you for contacting us and giving us this opportunity to respond. We are sorry to learn of your disappointing experience with our Rimmel ScandalEyes Waterproof Kohl Liner Black.Coty is dedicated to supporting quality products with excellent service. Consumer feedback confirms we are consistently successful in achieving this goal. Nevertheless, there are times when a consumer, such as yourself, expresses dissatisfaction. We do regret this, and we will share your comments with the appropriate management teams.We understand you have requested a reimbursement, which we are unable to accommodate your request, and we apologize for any inconvenience this may cause. If you would like to reconsider our previous offer of replacing your product with the same product or another Coty product of your choice, in addition to receiving a complimentary cosmetic pencil sharpener, please reply back to this email with your selection. If this offer is unsatisfactory, so that we can better understand your experience, we ask your assistance in providing the following using a Loomis label we will be sending, for your convenience**:1. Unused portion of the product; if still available2. Any receipts or packaging; if still available3. Photograph(s); if applicable4. State specifically how Coty Inc. can help you furtherUpon receipt of all requested information, this matter will be turned over to our insurance company. Please retain a copy of everything you submit to us. Thank you for bringing this matter to our attention.