Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowMy reply is the same as my previous response The amount was refunded by my credit card company as Rochester tile and linoleum did not respond to the dispute The deposit amount of is still in dispute by my credit card and to my knowledge the company has not responded stating they would refund the deposit [Regards, [redacted]
As explained, on numerous occassions with the business representatives, it is morally reprehensible to charge a customer for the full amount of goods and services without first delivering the merchandise or performing the contracted services On the original date of the contract, we paid a deposit in advance of delivery We did not dispute the charge for the deposit And, if the business asked for a larger deposit sum, we would have accommodated the business But, to be told that charging a customer for the full contract amount before performing the work "is standard industry practice", and expect the customer to begin making payments (in effect accepting the charge as legitimate) prior to delivery is simply bad business ethics In any other area of home improvement, this is not an acceptable practice.The business claims the carpet was installed "earlier this month", and that is a relative term In fact, the carpet was only installed days ago At this time, the goods and services we expected have now been delivered and installed to our satisfaction But, given the repeated defensiveness of the business, and their refusal to comprehend what is a simple concept, (not charging a customer before rendering the merchandise or service) we will seek alternative service providers in the future[redacted] ***
Dear Revdex.com,We were scheduled to remodel a bathroom for Ms [redacted] We were directed to work with her son while she was out of townHe was difficult to work with and would not show up on time etcHe would report to his mother that we were not showing up or completing work on timeMs [redacted] asked that we stop the installation and allow her son to finish the work, which is what I believe that he wanted to do.I meet with him and we decided what was owed as a balance for materials and I emailed to his mother for approvalI never received recognition from her about the email she requestedAt this point, the only items we have not supplied is the Granite Top and the mirrorUpon her return from her winter vacation, I went to her home and discovered that her son not only did not complete the installation, but made a mess of the items that he did install and left multiple items incompleteI offered to finish the installation and called Mrs [redacted] to discuss a start date.At that time she informed me that she had no intentions to pay us the balance, she still wanted the labor discount that we offered her for the labor portion that her son was to complete and that she was expecting an even larger discount.Ms [redacted] has had an attorney contact us and we have respondedI am more than willing to work out a solution.Best Regards,Thomas P [redacted]
Hello,The carpet was installed on 8/21/ I have never filed a complaint with Revdex.com, so I'm not completely familiar with what could happen next (other than closing the complaint) What I don't want to happen is for this to happen again to another consumer I truly feel like my carpet was given to another business What are my other options? Is there another organization I can forward my complaint to?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Dear Revdex.com,Ms [redacted] needs to contact her credit card company and review her statements with themThis is a process that she initiated, just like her flooring contractOur notification from the Credit Card Company gives us specific instructions NOT to credit the account because it has been protestedThey only ask for copies of the paperwork which has been provided to themThere is nothing else I can do at this time.Thomas P [redacted]
According to our email to MrP [redacted] , dated August 14th, 2016, we clearly mentioned that we are not discussing the quality of work done in this email but we will discuss about it when we meet in the storeWhen we came to talk about it to the store, the business owner was very unprofessional, rude and intimidating and called us liars, repeatedly in front of his employeesSo, we had to leaveWe received the bill for extra payment later onTherefore, saying that we raised this issue after we received the bill for extra payment is not acceptable.In regards to his claim that the property is neglected, I can clearly state with full confidence that it has been properly maintained and has been in high demand by rentersWe were not presented with several designs as the business claimsWe liked and selected the design which was on display in the store The design has no issue itself, It is the workmanship that has an issue[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Promise was made of an installation date but when we called to confirm today we were told they again are unsure if the promised date could be met They needed to check with manufacturer and would call back in the afternoon As has repeatedly the case they never called back What a surprise! At least the fifth time the same exact thing has happened.Wish I had never entered into business with this company Nothing but broken promises and aggravation to dateWaiting days and counting Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards,The substantial discount was extremely minimal and insulting They lied to us throughout the entire delivery process.They promised us certain dates times on when the carpet would be delivered and they never followed through.The carpet is currently installed after days of waiting They originally stated we would have the carpet in days.We had to go through several work schedule changes to work around all the dates they promised us it would bedelivered, so someone would be at the house to open the door They never called nor ever showed up The customerservice is absolutely horrible It is no wonder that they originally had stores in the greater Rochester area and now they have It is only a matter of time until the whole company goes under Upon delivery after days two meat heads showedup at the door They did not introduce themselves nor explain what they were going to be doing They smoked cigarettes in their truck half the time and left all the butts in my driveway So unprofessional it's disgusting I would never recommend thiscompany to anyone I want this company to reach out to me and provide me with a better discount
Dear Ms [redacted] ,An estimate was received for the damaged refrigerator doorI know this is a process, but the damaged was reported after the original installer had left and the customer had signed that they were satisfied with the installation with no mention of any damageThis does create an issue when the crew at the time claimed that they did not damage the appliance.We investigated the damage by going to the home and requested a quote for repairsThe quote was expensive for a small dent and it had required that the entire door be replaced, again we have to go through the process of qualifying the quote through other vendors and verify the amount is competitive in the marketplace.A refund was sent in the amount requestedI apologies for the delay, but if damage is not reported before we leave the home, it needs to be investigated thoroughly.Thank you,Thomas P [redacted]
Dear Ms [redacted] , Although there is no excuse for not returning phone calls, I have found that the claims for both the carpet and the pad were made and we have authorization to replace both The are separate claims due to the fact that they two separate manufacturers and the claims do take some time to be reviewed and responded to Our service representative will be contacting the [redacted] today to set a replacement date Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business states: "We were scheduled for installation on 9/10/per our contract." My response: Our original scheduled install date was 8/3/As far as I know, this is the only contract I signed with the companyThe only reason we had placed our order with the sales rep in the first place was because he had assured us that the carpet would be installed before my family from Argentina visited us in mid-AugustThe purpose of our order was to install carpet in two bedrooms in which they were going to be stayingIf the company had informed me ahead of time that the install wouldn't take place until 9/10/I would not have ordered and would have instead found a faster solution.The business states: "We confirmed the installation on 9/9/15."My response: A representative called me on 9/9/to tell me the carpet had finally arrived (one month and six days after our original install date)She asked me when I would like it installedI told her as soon as possibleShe asked me "how about tomorrow?" I said yes and asked what timeShe could not tell me a specific time, or even window of time, but said that someone would call me between 8am and 10am on 9/10/to confirmIn that same conversation I told her about the stair runner conversation I had with Mark, our salesman, and asked her to confirm that our stair runner would also be installed on 9/10/She said she needed to check on that and she would get back to meShe never got back to me and I never received any further communication by phone or email from the companyIf it will help resolve this issue I will attempt to pull my phone records to provide that informationPlease let me knowThe business states: "At that time [9/9/15] the customer notified our service department that there was a verbal discussion referencing a carpet runner that the customer wanted to have installed at the time of installationMy response: Yes, I asked to representative to confirm that the stair runner would be installed on 9/10/at the same time the carpet was to be installedIt was not just a verbal discussion about this that I had with Mark our salesman, I have our email conversation about this and would be happy to provide this if it helps resolve this issueThe business states: "This was NOT part of the contract and we would have corrected their needs at the time of installationMy response: Yes, that was not a part of our original contractI stopped in and asked Mark about this after the original orderI was assured there would be no problem having the stair runner installedIn fact, he originally suggested that I just tip the installers something for their help -- but then he said something along the lines of "but to do things right, we should actually schedule this." He just needed to know more information, such as the specs of my stairs, the specs of my new stair runner, and what kind of roll I would like on the stairsI provided this information to him by email on two different occasions: 8/3/and 8/5/The business states: "We were not to get back to the customer, but we were to arrive as scheduled and decide what was needed above and beyond the original agreement and satisfy that need when we had technicians present."My response: In the same conversation on 9/9/that we scheduled the 9/10/install date, I asked the woman to confirm that the stair runner would also be installedShe could not answer that question and said she will look into it and get back to meI never heard back from herIn addition, I wouldn't have agreed to just decide the terms of the stair runner installation in the moment that the technicians were presentI had provided Mark all the info he had asked for relating to this back on 8/3/and 8/5/(by email)For this reason I asked for confirmation ahead of time that the stair runner would be installedI did not just request the stair runner installation in the spur of the moment the day before the 9/10/install date -- I thought this was all resolved back on 8/5/when I sent Mark the last piece of information he had asked me for.The business states: "we went to the home as scheduled and found no one to be there." My response: I am not arguing this, as I wasn't homeThe problem is, someone should not have come without confirming with me ahead of timeI was told I would receive a call between 8am - 10am that morning as to the time they would be coming, but I never hear anythingI also never heard back from the woman from the night before who said she would look into my stair runner question and get back to meSomething was definitely lost in communication here.The business states: "We attempted to reschedule and or contact the customer to no availThis is not cancellable and we need to schedule the installation as agreed."My response: I have not heard from the company since my conversation on the evening of 9/9/-- whether by phone nor email -- regarding a rescheduleHowever, as I have mentioned, at this point -- even if the company would like to reschedule now -- I do not want to based on this entire experienceTo resolve this case I have been requesting a refund of everything I have been charged for Regards, [redacted]
In response to the complaint: I left a voice message on the phone number provided and ask that they call meThis material was over sold and the item needed for their installation would have to be ordered or they can reselect for a stock itemIf they chose to cancel, that will not be an issue and it will be completely refundedThis is not a case of human error in the count of the available material from our main distribution center, it was actually inventoried on a Wednesday before the date the sale was made to this client, and on Thursday a customer purchased it for an over the counter DIY installationThis was not deliberate and we will do our best to satisfy the customer Thank you, Thomas P
I spoke to Mr [redacted] , and although he is correct that there was an inconvenience, he has neglected to leave out some informationWe did show up for his installation on the date that it was scheduledIt was a Saturday, and one of our installation crew arrived at his home on time and prepared to workHe vehicle was loaded with the more difficult portion of the job which was the basementUpon the crew's arrival they discovered that the customer did not remove his furniture, or the multiple large file cabinets as discussedHe was not prepared for us to install flooring in this areaAs the installer discussed this with him and called our service department.This caused our service department to try and push his installation sometime during the weekAs we were booked in advance to other customers, it was challenging to get such a large job completed before the following Friday.Once it was completed, Mr [redacted] signed the paperwork that I attached stating that he was satisfied with the installationSoon after we received this complaint and many others from him online.I spoke with Mr [redacted] last week and we are communicating to try and resolve his dissatisfactionSincerely, [redacted]
Copy of original contract is attachedOn 9/8/2016, I received a notice of registered mail from the US Postal service care of Rochester Linoleum & Carpet One When I picked up the letter on 9/9/2016, it stated that the carpet was in, and that they would like me to call their customer service number to set up an install date This letter has also been attached to this response The letter makes no attempt to resolve the differences that have already occurred (the company charged additional from the original contract with an added cost for stairs when measurements were taken, as well as the cost of my vacation time that was wasted on a blown install date) I have stated in a previous submission that I no longer trust this company and have no confidence that the carpet they install will not be tampered with or be up to the originally agreed upon standards (ie product quality, padding weight / density) which are things that cannot be easily identified by the customer at time of install This company refuses to take any responsibility whatsoever for what has transpired I no longer wish to do business with them and request full refund regardless of how their contract is setup, which coincidentally allows them to make any error in service without repercussion to them This is supported by a high number of service complaints registered with the Revdex.com Had I researched this information prior to entering into a contract with them, I never would have done business with this company I have lost vacation time and it does not appear by their response that they intend to resolve this
Dear Revdex.com,We did not remove or replace a subfloor at this homeOur contract was to remove the existing vinyl floor and the underlayment and to install new underlayment and flooringAfter the installation was completed there was no record of a squeak.Upon inspection we found a squeak that we believe may be the subfloorBecause there is no access from the basement to this area, we would have to open the flooring at a grout line and secure the subfloor from the top, this is not acceptable to the customerWe have agreed to replace the flooring and when the flooring is removed and if the squeak still persist, the replacement cost of the subfloor repair and the new flooring will be the customers responsibility.We will attempt to contact him once more and offer the original repair solution and see if that is a acceptableI will also make note that we have been in constant contact with this customer and we are committed to continue servicing him.Thank you,Thomas P [redacted]
We have inspected this carpeting installedThere is no defect, there is no installation defections There was never a seamless installation discussed or representedSeams in a carpet are done on most installation and we use the standard CRI (Carpet & Rug Institute) procedure by hot melt taping the product as specified the manufacturerThere are no faults in the product that would cause any alarm to our Master Mechanic, who thoroughly inspected the installationWe also had inspected this installation on June 11, and at that time Ms [redacted] signed the service form that we "Corrections to her installation have been completed to her satisfaction"I also reached out to U-Haul, and her direct superior for the last days and I have not received a return call or a return emailWe have been more than cooperative with Ms [redacted] and have inspected a product that needs no service or repairs Thomas P [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowMy reply is the same as my previous response The amount was refunded by my credit card company as Rochester tile and linoleum did not respond to the dispute The deposit amount of is still in dispute by my credit card and to my knowledge the company has not responded stating they would refund the deposit [Regards, [redacted]
As explained, on numerous occassions with the business representatives, it is morally reprehensible to charge a customer for the full amount of goods and services without first delivering the merchandise or performing the contracted services On the original date of the contract, we paid a deposit in advance of delivery We did not dispute the charge for the deposit And, if the business asked for a larger deposit sum, we would have accommodated the business But, to be told that charging a customer for the full contract amount before performing the work "is standard industry practice", and expect the customer to begin making payments (in effect accepting the charge as legitimate) prior to delivery is simply bad business ethics In any other area of home improvement, this is not an acceptable practice.The business claims the carpet was installed "earlier this month", and that is a relative term In fact, the carpet was only installed days ago At this time, the goods and services we expected have now been delivered and installed to our satisfaction But, given the repeated defensiveness of the business, and their refusal to comprehend what is a simple concept, (not charging a customer before rendering the merchandise or service) we will seek alternative service providers in the future[redacted] ***
Dear Revdex.com,We were scheduled to remodel a bathroom for Ms [redacted] We were directed to work with her son while she was out of townHe was difficult to work with and would not show up on time etcHe would report to his mother that we were not showing up or completing work on timeMs [redacted] asked that we stop the installation and allow her son to finish the work, which is what I believe that he wanted to do.I meet with him and we decided what was owed as a balance for materials and I emailed to his mother for approvalI never received recognition from her about the email she requestedAt this point, the only items we have not supplied is the Granite Top and the mirrorUpon her return from her winter vacation, I went to her home and discovered that her son not only did not complete the installation, but made a mess of the items that he did install and left multiple items incompleteI offered to finish the installation and called Mrs [redacted] to discuss a start date.At that time she informed me that she had no intentions to pay us the balance, she still wanted the labor discount that we offered her for the labor portion that her son was to complete and that she was expecting an even larger discount.Ms [redacted] has had an attorney contact us and we have respondedI am more than willing to work out a solution.Best Regards,Thomas P [redacted]
Hello,The carpet was installed on 8/21/ I have never filed a complaint with Revdex.com, so I'm not completely familiar with what could happen next (other than closing the complaint) What I don't want to happen is for this to happen again to another consumer I truly feel like my carpet was given to another business What are my other options? Is there another organization I can forward my complaint to?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
Dear Revdex.com,Ms [redacted] needs to contact her credit card company and review her statements with themThis is a process that she initiated, just like her flooring contractOur notification from the Credit Card Company gives us specific instructions NOT to credit the account because it has been protestedThey only ask for copies of the paperwork which has been provided to themThere is nothing else I can do at this time.Thomas P [redacted]
According to our email to MrP [redacted] , dated August 14th, 2016, we clearly mentioned that we are not discussing the quality of work done in this email but we will discuss about it when we meet in the storeWhen we came to talk about it to the store, the business owner was very unprofessional, rude and intimidating and called us liars, repeatedly in front of his employeesSo, we had to leaveWe received the bill for extra payment later onTherefore, saying that we raised this issue after we received the bill for extra payment is not acceptable.In regards to his claim that the property is neglected, I can clearly state with full confidence that it has been properly maintained and has been in high demand by rentersWe were not presented with several designs as the business claimsWe liked and selected the design which was on display in the store The design has no issue itself, It is the workmanship that has an issue[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Promise was made of an installation date but when we called to confirm today we were told they again are unsure if the promised date could be met They needed to check with manufacturer and would call back in the afternoon As has repeatedly the case they never called back What a surprise! At least the fifth time the same exact thing has happened.Wish I had never entered into business with this company Nothing but broken promises and aggravation to dateWaiting days and counting Regards, [redacted] ***
I called Mr [redacted] and left him a VM to discuss this order and finalize the delivery Thank you, Thomas P [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Regards,The substantial discount was extremely minimal and insulting They lied to us throughout the entire delivery process.They promised us certain dates times on when the carpet would be delivered and they never followed through.The carpet is currently installed after days of waiting They originally stated we would have the carpet in days.We had to go through several work schedule changes to work around all the dates they promised us it would bedelivered, so someone would be at the house to open the door They never called nor ever showed up The customerservice is absolutely horrible It is no wonder that they originally had stores in the greater Rochester area and now they have It is only a matter of time until the whole company goes under Upon delivery after days two meat heads showedup at the door They did not introduce themselves nor explain what they were going to be doing They smoked cigarettes in their truck half the time and left all the butts in my driveway So unprofessional it's disgusting I would never recommend thiscompany to anyone I want this company to reach out to me and provide me with a better discount
Dear Ms [redacted] ,An estimate was received for the damaged refrigerator doorI know this is a process, but the damaged was reported after the original installer had left and the customer had signed that they were satisfied with the installation with no mention of any damageThis does create an issue when the crew at the time claimed that they did not damage the appliance.We investigated the damage by going to the home and requested a quote for repairsThe quote was expensive for a small dent and it had required that the entire door be replaced, again we have to go through the process of qualifying the quote through other vendors and verify the amount is competitive in the marketplace.A refund was sent in the amount requestedI apologies for the delay, but if damage is not reported before we leave the home, it needs to be investigated thoroughly.Thank you,Thomas P [redacted]
Dear Ms [redacted] , Although there is no excuse for not returning phone calls, I have found that the claims for both the carpet and the pad were made and we have authorization to replace both The are separate claims due to the fact that they two separate manufacturers and the claims do take some time to be reviewed and responded to Our service representative will be contacting the [redacted] today to set a replacement date Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The business states: "We were scheduled for installation on 9/10/per our contract." My response: Our original scheduled install date was 8/3/As far as I know, this is the only contract I signed with the companyThe only reason we had placed our order with the sales rep in the first place was because he had assured us that the carpet would be installed before my family from Argentina visited us in mid-AugustThe purpose of our order was to install carpet in two bedrooms in which they were going to be stayingIf the company had informed me ahead of time that the install wouldn't take place until 9/10/I would not have ordered and would have instead found a faster solution.The business states: "We confirmed the installation on 9/9/15."My response: A representative called me on 9/9/to tell me the carpet had finally arrived (one month and six days after our original install date)She asked me when I would like it installedI told her as soon as possibleShe asked me "how about tomorrow?" I said yes and asked what timeShe could not tell me a specific time, or even window of time, but said that someone would call me between 8am and 10am on 9/10/to confirmIn that same conversation I told her about the stair runner conversation I had with Mark, our salesman, and asked her to confirm that our stair runner would also be installed on 9/10/She said she needed to check on that and she would get back to meShe never got back to me and I never received any further communication by phone or email from the companyIf it will help resolve this issue I will attempt to pull my phone records to provide that informationPlease let me knowThe business states: "At that time [9/9/15] the customer notified our service department that there was a verbal discussion referencing a carpet runner that the customer wanted to have installed at the time of installationMy response: Yes, I asked to representative to confirm that the stair runner would be installed on 9/10/at the same time the carpet was to be installedIt was not just a verbal discussion about this that I had with Mark our salesman, I have our email conversation about this and would be happy to provide this if it helps resolve this issueThe business states: "This was NOT part of the contract and we would have corrected their needs at the time of installationMy response: Yes, that was not a part of our original contractI stopped in and asked Mark about this after the original orderI was assured there would be no problem having the stair runner installedIn fact, he originally suggested that I just tip the installers something for their help -- but then he said something along the lines of "but to do things right, we should actually schedule this." He just needed to know more information, such as the specs of my stairs, the specs of my new stair runner, and what kind of roll I would like on the stairsI provided this information to him by email on two different occasions: 8/3/and 8/5/The business states: "We were not to get back to the customer, but we were to arrive as scheduled and decide what was needed above and beyond the original agreement and satisfy that need when we had technicians present."My response: In the same conversation on 9/9/that we scheduled the 9/10/install date, I asked the woman to confirm that the stair runner would also be installedShe could not answer that question and said she will look into it and get back to meI never heard back from herIn addition, I wouldn't have agreed to just decide the terms of the stair runner installation in the moment that the technicians were presentI had provided Mark all the info he had asked for relating to this back on 8/3/and 8/5/(by email)For this reason I asked for confirmation ahead of time that the stair runner would be installedI did not just request the stair runner installation in the spur of the moment the day before the 9/10/install date -- I thought this was all resolved back on 8/5/when I sent Mark the last piece of information he had asked me for.The business states: "we went to the home as scheduled and found no one to be there." My response: I am not arguing this, as I wasn't homeThe problem is, someone should not have come without confirming with me ahead of timeI was told I would receive a call between 8am - 10am that morning as to the time they would be coming, but I never hear anythingI also never heard back from the woman from the night before who said she would look into my stair runner question and get back to meSomething was definitely lost in communication here.The business states: "We attempted to reschedule and or contact the customer to no availThis is not cancellable and we need to schedule the installation as agreed."My response: I have not heard from the company since my conversation on the evening of 9/9/-- whether by phone nor email -- regarding a rescheduleHowever, as I have mentioned, at this point -- even if the company would like to reschedule now -- I do not want to based on this entire experienceTo resolve this case I have been requesting a refund of everything I have been charged for Regards, [redacted]
In response to the complaint: I left a voice message on the phone number provided and ask that they call meThis material was over sold and the item needed for their installation would have to be ordered or they can reselect for a stock itemIf they chose to cancel, that will not be an issue and it will be completely refundedThis is not a case of human error in the count of the available material from our main distribution center, it was actually inventoried on a Wednesday before the date the sale was made to this client, and on Thursday a customer purchased it for an over the counter DIY installationThis was not deliberate and we will do our best to satisfy the customer Thank you, Thomas P
Our records indicate that this installation was completed on the 17th of this month Thank you, Thomas P [redacted]
This -replacement is scheduled for 8/26/
I spoke to Mr [redacted] , and although he is correct that there was an inconvenience, he has neglected to leave out some informationWe did show up for his installation on the date that it was scheduledIt was a Saturday, and one of our installation crew arrived at his home on time and prepared to workHe vehicle was loaded with the more difficult portion of the job which was the basementUpon the crew's arrival they discovered that the customer did not remove his furniture, or the multiple large file cabinets as discussedHe was not prepared for us to install flooring in this areaAs the installer discussed this with him and called our service department.This caused our service department to try and push his installation sometime during the weekAs we were booked in advance to other customers, it was challenging to get such a large job completed before the following Friday.Once it was completed, Mr [redacted] signed the paperwork that I attached stating that he was satisfied with the installationSoon after we received this complaint and many others from him online.I spoke with Mr [redacted] last week and we are communicating to try and resolve his dissatisfactionSincerely, [redacted]
Copy of original contract is attachedOn 9/8/2016, I received a notice of registered mail from the US Postal service care of Rochester Linoleum & Carpet One When I picked up the letter on 9/9/2016, it stated that the carpet was in, and that they would like me to call their customer service number to set up an install date This letter has also been attached to this response The letter makes no attempt to resolve the differences that have already occurred (the company charged additional from the original contract with an added cost for stairs when measurements were taken, as well as the cost of my vacation time that was wasted on a blown install date) I have stated in a previous submission that I no longer trust this company and have no confidence that the carpet they install will not be tampered with or be up to the originally agreed upon standards (ie product quality, padding weight / density) which are things that cannot be easily identified by the customer at time of install This company refuses to take any responsibility whatsoever for what has transpired I no longer wish to do business with them and request full refund regardless of how their contract is setup, which coincidentally allows them to make any error in service without repercussion to them This is supported by a high number of service complaints registered with the Revdex.com Had I researched this information prior to entering into a contract with them, I never would have done business with this company I have lost vacation time and it does not appear by their response that they intend to resolve this
Dear Revdex.com,We did not remove or replace a subfloor at this homeOur contract was to remove the existing vinyl floor and the underlayment and to install new underlayment and flooringAfter the installation was completed there was no record of a squeak.Upon inspection we found a squeak that we believe may be the subfloorBecause there is no access from the basement to this area, we would have to open the flooring at a grout line and secure the subfloor from the top, this is not acceptable to the customerWe have agreed to replace the flooring and when the flooring is removed and if the squeak still persist, the replacement cost of the subfloor repair and the new flooring will be the customers responsibility.We will attempt to contact him once more and offer the original repair solution and see if that is a acceptableI will also make note that we have been in constant contact with this customer and we are committed to continue servicing him.Thank you,Thomas P [redacted]
We have inspected this carpeting installedThere is no defect, there is no installation defections There was never a seamless installation discussed or representedSeams in a carpet are done on most installation and we use the standard CRI (Carpet & Rug Institute) procedure by hot melt taping the product as specified the manufacturerThere are no faults in the product that would cause any alarm to our Master Mechanic, who thoroughly inspected the installationWe also had inspected this installation on June 11, and at that time Ms [redacted] signed the service form that we "Corrections to her installation have been completed to her satisfaction"I also reached out to U-Haul, and her direct superior for the last days and I have not received a return call or a return emailWe have been more than cooperative with Ms [redacted] and have inspected a product that needs no service or repairs Thomas P [redacted]