Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ This member was contacted on Nov 18th,at which time InboxDollars requested that he send a copy of the receipts for review and processing We informed the member that as soon as we received the receipts (confirmation emails) we would process the credits as applicable The member did not respond to our request Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in creditingThese terms are presented to the member who must read and agree to the terms before creating an account We are more than happy to assist this member as stated in our email dated Nov 18th, We respectfully request that this matter be closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I respectfully refuse to close There are three issues 1) Your T&C doesn't mention that you'll be asking for detailed info FOR ALL TRANSACTIONS, which is quite an important piece of infoBecause that's what you have been doing and no one would join if you had that info in your T&C 2) Your customer service clearly shows that you are trying to stall the customer as much as possible by wasting their timesYou asked for a list of ebay purchase with detailled info, which I had to track down and provided, then you ask for copies of receipts and shipping confirmationsDo you think this is reasonable? Why couldn't you just ask for the copies from getgo? Why can't you just do what other cashback portals do, TRACT AUTOMATICALLY!? 3) You start adding additional specific T&C which didn't exist and start applying retroactivelyThat's illegalProve me other wise but you had disclaimer about ebay in your website (To Revdex.com, please look at this another blog link that shows how terrible this company's business practice ishttp://www.orensmoneysaver.com/2015/12/i-got-paid-by-inbox-dollars-after.html " Let me go a little further into details for those three issues 1) You said your term states "Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in crediting" Let me quote the term that you have sent me "InboxDollars(r) credits Members for completing Offers based on information we receive from our AdvertisersThus, the Advertiser has the final say in whether or not a Member is credited for completing an OfferInboxDollars(r) makes no guarantee that Members will receive credit for completing an OfferMembers should save all confirmation/welcome emails (and similar information) they receive from the Advertiser after completing an OfferThis information can often be used to credit a Member's account if not done automatically." But you don't mention that you'll be requesting confirmation email for ALL transactionsAnd this has been the case for all the members who joined to take advantage of your ebay's 5% cashbackYou should've mentioned ALL TRANSACTIONS won't be tracked and you'll need to provide both copies of receipts and shipping confirmation for ALL PURCHASESBut you didn'tBecause you knew people wouldn't join once they know such hassleYou misled the new customers thinking you'll follow the typical cashback process, but you decided to do it in your own way As I said before, I am perfectly willing to provide confirmation for few transactions that need further info, but I fail to entertain your unreasonable request when none of my transactions get tracked and I need to do all the work to track them down 2) Your business practice is even more insidious because the first time I contacted, you asked me to list out all the transactions one by one with its purchase date, payment info, purchase amount, transaction date, item numberI did do that for minutes, but then you ask for more information to put another hurdleYou simply couldn't ask for the purchase receipts from the getgo? Why did you make the customer list out individual transactions if you would ask for the receipts again? DO you think customer's time is a joke? 3) Also in one of your emails, it says "Please note that purchases made with eBay Gift Cards, coupons or e-gift certificates are not applicable for form of payment method and not eligible for crediting." You had none of this disclaimer in your websiteYou start adding this disclaimer and trying to apply to orders retroactivelyThis is bait and switchThis kind of specific retail restrictions is always listed right below the retailer's name in all other cashback websitesBut you had none of themThis is bait and switch Just by principle, this kind of behavior infuriates me and makes me not to acquiesce to your ridiculous requests IN conclusion, I provided enough infoI gave you the list of all the transactions with transaction ID, purchase date, purchase amount, and payment methods TWICE through chat and emailIf you want further info for some of them, I'll provideBut if you still insist on getting copies of receipts and shipping confirmation emails for ALL TRANSACTIONS, I won't close this case and won't ever back down Final Business Response / [redacted] (4000, 13, 2015/12/26) */ This member recently submitted his receipts for review and all credits were applied to his account Member was notified of this crediting via Ticket [redacted] Dec 18th, On Dec 21st, member requested payment which is set to be processed on January 6th, Member is asked to keep account in active status per the terms in order to ensure processing is completed and to avoid any processing delays We respectfully request that this case be closed as resolved Final Consumer Response / [redacted] (2000, 15, 2016/01/07) */
The accounts belonging to this Member were closed during a system review due to violation of the terms & conditionsMember was notified via email as to the reason for the termination of the accounts An account is only terminated in the event a member is found to be in violations of the terms & conditionsThe member recently states , "I was informed that my account was terminated because I had "accounts"The fact is that there were accounts by different people" Please see attached copies of both accounts registered The duplicate (referral) account was found to have the same computer network IPIn addition, the duplicate account was referred by this member's original account and determined to be a duplication for the purpose of dual earning from InboxDollars advertisers which is also a violation of terms As noted in the terms & conditions InboxDollars does not permit more than account per member, household, address, computer and/or network IP The accounts were terminated for violating the terms & conditions as agreed to by the member when joining https://www.inboxdollars.com/pages/terms
The members account as explained to the member was closed due to violation of the terms This member was reported for a high number of surveys being reported by the survey provider as invalid/false/fraduluant responses in an attempt to complete a survey for the purpose of creditingAs noted in our terms http://www.inboxdollars.com/pages/terms that Members must provide truthful, accurate, valid information provided to any survey provider, and or inaccurate information is considered violation of terms Due to the this activity with the advertiser by the member, the account was closedWe request that this claim be marked closed
The member had been making purchases with InboxDollars’ advertisers and then immediately cancelling the offer with the advertiser once credit was applied to his account Our terms & conditions notify members that they should only complete offers that they are genuinely interested in The member was warned back in Nov to refrain from this behavior on the account however, this has continued and his account was closed due to fraudulent attempts to earn credits for offers not successfully completedThe member was also notified that his earnings would be sent via Check on our next processing date of July 13th however, we do ask that he allow time for processing and mailing via US Postal ServiceWe respectfully request this inquiry be closed as resolved
InboxDollars establishes relationships with advertisers and third parties to provide our members with the opportunity to earn cash credits as deemed by the advertisers when successfully completing that activity The member stated that he had been notified that his responses were not qualified from the survey providers and not InboxDollarsThe chat agents have assisted this member on several occasions while also providing several courtesy credits from InboxDollars for various survey attempts however, it should be noted that surveys should be credited by the survey providers when successfully completing a surveyInboxDollars always works with its advertisers & members to improve the level of service and enhance the experience for the member We sincerely appreciate the member’s feedback and will pass this onto the appropriate team for review As our terms & conditions state and agreed to by the member, we do require a minimum of $in the account before payment requests can be madehttp://www.inboxdollars.com/pages/terms We respectfully ask that this inquiry be closed as resolved
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ This member was contacted on Nov 18th,at which time InboxDollars requested that he send a copy of the receipts for review and processing We informed the member that as soon as we received the receipts (confirmation emails) we would process the credits as applicable The member did not respond to our request Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in creditingThese terms are presented to the member who must read and agree to the terms before creating an account We are more than happy to assist this member as stated in our email dated Nov 18th, We respectfully request that this matter be closed Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I respectfully refuse to close There are three issues 1) Your T&C doesn't mention that you'll be asking for detailed info FOR ALL TRANSACTIONS, which is quite an important piece of infoBecause that's what you have been doing and no one would join if you had that info in your T&C 2) Your customer service clearly shows that you are trying to stall the customer as much as possible by wasting their timesYou asked for a list of ebay purchase with detailled info, which I had to track down and provided, then you ask for copies of receipts and shipping confirmationsDo you think this is reasonable? Why couldn't you just ask for the copies from getgo? Why can't you just do what other cashback portals do, TRACT AUTOMATICALLY!? 3) You start adding additional specific T&C which didn't exist and start applying retroactivelyThat's illegalProve me other wise but you had disclaimer about ebay in your website (To Revdex.com, please look at this another blog link that shows how terrible this company's business practice ishttp://www.orensmoneysaver.com/2015/12/i-got-paid-by-inbox-dollars-after.html " Let me go a little further into details for those three issues 1) You said your term states "Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in crediting" Let me quote the term that you have sent me "InboxDollars(r) credits Members for completing Offers based on information we receive from our AdvertisersThus, the Advertiser has the final say in whether or not a Member is credited for completing an OfferInboxDollars(r) makes no guarantee that Members will receive credit for completing an OfferMembers should save all confirmation/welcome emails (and similar information) they receive from the Advertiser after completing an OfferThis information can often be used to credit a Member's account if not done automatically." But you don't mention that you'll be requesting confirmation email for ALL transactionsAnd this has been the case for all the members who joined to take advantage of your ebay's 5% cashbackYou should've mentioned ALL TRANSACTIONS won't be tracked and you'll need to provide both copies of receipts and shipping confirmation for ALL PURCHASESBut you didn'tBecause you knew people wouldn't join once they know such hassleYou misled the new customers thinking you'll follow the typical cashback process, but you decided to do it in your own way As I said before, I am perfectly willing to provide confirmation for few transactions that need further info, but I fail to entertain your unreasonable request when none of my transactions get tracked and I need to do all the work to track them down 2) Your business practice is even more insidious because the first time I contacted, you asked me to list out all the transactions one by one with its purchase date, payment info, purchase amount, transaction date, item numberI did do that for minutes, but then you ask for more information to put another hurdleYou simply couldn't ask for the purchase receipts from the getgo? Why did you make the customer list out individual transactions if you would ask for the receipts again? DO you think customer's time is a joke? 3) Also in one of your emails, it says "Please note that purchases made with eBay Gift Cards, coupons or e-gift certificates are not applicable for form of payment method and not eligible for crediting." You had none of this disclaimer in your websiteYou start adding this disclaimer and trying to apply to orders retroactivelyThis is bait and switchThis kind of specific retail restrictions is always listed right below the retailer's name in all other cashback websitesBut you had none of themThis is bait and switch Just by principle, this kind of behavior infuriates me and makes me not to acquiesce to your ridiculous requests IN conclusion, I provided enough infoI gave you the list of all the transactions with transaction ID, purchase date, purchase amount, and payment methods TWICE through chat and emailIf you want further info for some of them, I'll provideBut if you still insist on getting copies of receipts and shipping confirmation emails for ALL TRANSACTIONS, I won't close this case and won't ever back down Final Business Response / [redacted] (4000, 13, 2015/12/26) */ This member recently submitted his receipts for review and all credits were applied to his account Member was notified of this crediting via Ticket [redacted] Dec 18th, On Dec 21st, member requested payment which is set to be processed on January 6th, Member is asked to keep account in active status per the terms in order to ensure processing is completed and to avoid any processing delays We respectfully request that this case be closed as resolved Final Consumer Response / [redacted] (2000, 15, 2016/01/07) */
The accounts belonging to this Member were closed during a system review due to violation of the terms & conditionsMember was notified via email as to the reason for the termination of the accounts An account is only terminated in the event a member is found to be in violations of the terms & conditionsThe member recently states , "I was informed that my account was terminated because I had "accounts"The fact is that there were accounts by different people" Please see attached copies of both accounts registered The duplicate (referral) account was found to have the same computer network IPIn addition, the duplicate account was referred by this member's original account and determined to be a duplication for the purpose of dual earning from InboxDollars advertisers which is also a violation of terms As noted in the terms & conditions InboxDollars does not permit more than account per member, household, address, computer and/or network IP The accounts were terminated for violating the terms & conditions as agreed to by the member when joining https://www.inboxdollars.com/pages/terms
The members account as explained to the member was closed due to violation of the terms This member was reported for a high number of surveys being reported by the survey provider as invalid/false/fraduluant responses in an attempt to complete a survey for the purpose of creditingAs noted in our terms http://www.inboxdollars.com/pages/terms that Members must provide truthful, accurate, valid information provided to any survey provider, and or inaccurate information is considered violation of terms Due to the this activity with the advertiser by the member, the account was closedWe request that this claim be marked closed
The member had been making purchases with InboxDollars’ advertisers and then immediately cancelling the offer with the advertiser once credit was applied to his account Our terms & conditions notify members that they should only complete offers that they are genuinely interested in The member was warned back in Nov to refrain from this behavior on the account however, this has continued and his account was closed due to fraudulent attempts to earn credits for offers not successfully completedThe member was also notified that his earnings would be sent via Check on our next processing date of July 13th however, we do ask that he allow time for processing and mailing via US Postal ServiceWe respectfully request this inquiry be closed as resolved
InboxDollars establishes relationships with advertisers and third parties to provide our members with the opportunity to earn cash credits as deemed by the advertisers when successfully completing that activity The member stated that he had been notified that his responses were not qualified from the survey providers and not InboxDollarsThe chat agents have assisted this member on several occasions while also providing several courtesy credits from InboxDollars for various survey attempts however, it should be noted that surveys should be credited by the survey providers when successfully completing a surveyInboxDollars always works with its advertisers & members to improve the level of service and enhance the experience for the member We sincerely appreciate the member’s feedback and will pass this onto the appropriate team for review As our terms & conditions state and agreed to by the member, we do require a minimum of $in the account before payment requests can be madehttp://www.inboxdollars.com/pages/terms We respectfully ask that this inquiry be closed as resolved