Cost U Less Cars, Inc.

Review: I purchased a Vehicle from Cost U less cars in Roseville, CA on 2/8/2015. My Vehicle began having issues with the key not turning 3 weeks after my purchase of the vehicle. I took my vehicle to the dealership and they informed me that I would need a whole Ignition system priced at and key ($1,742.00) for the vehicle. When I purchased the vehicle the sales man by the name of [redacted] informed me the key was brand new. In order to even order the Ignition system part I need a copy of the registration. As of today 6/11/2015 I do not have a copy of my registration. I contacted my lender [redacted]. and they informed me that they did not have the title of registration and that I needed to contact Cost U less cars. I thought it was really weird how I am approaching my fourth on time car payment with a bank that is not even the rightful lien holder of the vehicle. I contact [redacted] at Cost U less cars in June 2015, and she stated that you would have to go the auction and obtain the title from them. The owner/Manager at Cost U less does not return my calls and as of today 6/11/2015 Cost U less cars is unable to get the registration on my vehicle because there is still a previous lien on the car from [redacted]. Not only that a bill of sale is needed from a Previous owner by the name of [redacted]. I was under the impression that a vehicle should not even been sold if they are not the rightful owners of the car. Not only is Cost u less not the owners of the car but the Lender that is financing me is also not the lien holders. I am getting the run around from cost u less cars and have called everyday and am told I will get a call back but do not. I had to have the car towed back home and the car is sitting in my driveway and has been non operative since 5/9/2015.If Cost u less did not take the proper measures before selling the car I think it is unfair that I making a car payment for a car that I am unable to repair because Cost U less is unable to provide a registration.Desired Settlement: I would like Cost u less and [redacted] to refund me my 5,000 down payment, and the monthly payments I have made on the car, and pay for all the repairs on my vehicle. I would like to be reimbursed for the rent a car payments I am currently paying for and compensated for the huge inconvenience this has been for me.

Consumer

Response:

This complaint is in addition to the complaint ID [redacted] that was filed by myself on 6/11/2015 to the Revdex.com. In addition please note that I have also filed a complaint with the Federal trade Commission reference number [redacted]. Cost U Less cars took a picture of my registration and text messaged the registration on 6/15/2015. I responded to the text messages asking if Cost U less was going to be compensating me for any of expenses that I inquired during the 2 months the vehicle was not operative and unable to be repaired due to not being provided with the registration on the vehicle. I received a text message back from [redacted] Manager/Owner of Cost U less cars stating "no u can not", and then stated that he "just read the Revdex.com complaint". A representative from cost u less by the name of [redacted] stated through text message that " I'm sure we can help out with a few of these issues" when I informed [redacted] of the financial inconvenience. [redacted] stated that he did not agree to compensate for anything but the DMV registration which makes no sense because that is apart of the responsibility of the dealer when purchasing a vehicle. To sum it all up I am being told that because I exercised my consumer right and filed a complaint with the Revdex.com, Cost U less refused to compensate in any way. [redacted] also would not over night that registration as I asked in the text message. He will only send it regular mail. So as of 6/17/2015 I still do not have the physical copy of the registration. The vehicle was purchased on 2/6/2015 which in total 131 days from the purchase of the car.I would like to be compensated for my rental cars fees, the charges that I inquired for having to two the vehicle to that shop and back home because I was unable to get the repair done due to not having the registration, I would to be compensated my down payment at least which I 5,000 being that Cost U less sold the vehicle knowing that they did not have proper ownership of the car as of 6/11/2015 the vehicle still had a lien from another dealer.

Business

Response:

We sell used cars. That is our job. To sell used cars; complete the required paperwork documenting the sale, the Report of Sale, and complete the registration of the purchase. It is not necessary to have the Title or complete the registration at the time of sale while the customer is signing paperwork. [redacted] and [redacted] purchased their 2003 [redacted] S-Class as a used vehicle. They declined to purchase a warranty. Mr. [redacted] felt the warranty was not necessary. Used cars are sold "As Is" and [redacted] and [redacted] were aware they were purchasing a used car. The vehicle they purchased is an S-Class [redacted] which is a top of the line model and would sell for roughly $80,000.00 new. But they did not purchase a new vehicle. They purchased a used vehicle. Mr. [redacted] contacted Cost U Less cars to request his registration. He spoke with [redacted] regarding the registration of his vehicle and [redacted] told him we would be able to help him with that. No where was it implied that we would take care of repairs or expenses. [redacted] only stated that we (Cost U Less Cars) would ensure that the registration would be taken care of. Paris, who assists with financing, does not personally handle the registration of vehicles. As a courtesy to Mr. [redacted] she continued to take his call even though his attitude became antagonistic, vulgar and rude. When a used car is purchased it is not unusual to have to have a lien released from a previous title holder before the new title can be registered to the new buyer and assigned to the new lien holder. Due to the antagonistic attitude of Mr. [redacted]; upon completion of the registration process and receipt of the registration, we felt it was best to mail the registration as opposed to his coming to our establishment with further antagonistic remarks and vulgar comments.As for the requested compensation: this vehicle was purchased used. "As Is." They declined to purchase a warranty which may (or may not) have covered the cost of the recommended repairs. As a dealer we have necessary resources to refer a customer to our network of dealers and repair technicians which could possibly save a customer money on diagnosis and/or repairs. Through our resources we may have been able to assist them. However, at no time did the customer contact us regarding their repair concerns. They contacted us regarding their registration which is completed and has been provided to them.

Business

Response:

Cost U Less Cars provided the vehicle registration which the customer acknowledged they have received.

Consumer

Response:

I am rejecting this response because: Regardless if I received the registration or not on June 25th 2015. Cost U Less did not provide the proper paperwork within a timely manner to me. I should not have to pay for tow and rental car fees because Cost U Less does not have there paperwork in order. The vehicle was not capable of being repaired because Cost U Less could not provide the required documentation that legal they are required to provide to a Customer. The vehicle was purchased in February and a registration does not take almost five months to process. I have NEVER dealt with a dealership that takes 3 months to even START the process of getting the registration to a customer. Since Cost U Less takes pride on the type of business they are then this should be something they should realize was not the proper way to conduct business. I want to be compensated for my rental car fees during the time that Cost U Less was unable to provide my registration. The vehicle would have been repaired back in May had the paperwork been done as it should have been. That is very bad business practice.

Review: I purchased a car through cost u less cars on jan 12th. Since then I have got the run around. It's been three months and I still don't have a auto loan. I asked for my down payment back and they said they are keeping it for me having the vehicle for the past three months. I had the car under the impression I was financing the vehicle. On 3/30/15 while driving the car, it automatically shut off. I went to speak with the owner [redacted] and he was out of the office. The salesmen [redacted] began getting very aggressive yelling into my face. I then proceeded to call the police. Who advised me to contact the Revdex.com.Desired Settlement: I would like my down payment back. I feel that I honored my portion of the contract and they didn't honor the contract. Because of that I feel this transaction should be canceled and my money returned accordingly.

Consumer

Response:

Consumer states that the business has contacted him directly. They have obtained the necessary financing for the vehicle. At this time consumer considers the matter resolved.

Review: I purchased a 2006 Toyota Camry at Cost U less cars February 28th 2015.within two weeks I was already having to take the car back to the sales lot because the check engine light was coming on I had to take off of workthe car was left with them the entire day.once again I left to go home going back and forth to work the check engine light came back on and I had to take the car back to the lot for the check engine light I have made a car payment my first one and now here it is April 27th 2015 and the check engine light is on againat this time I would like to register a lemon law complaint get my car fixed and be compensated for the two days loss of workDesired Settlement: I would like my car to be fixed once and for all I commute to work 5 days a week and I have no longer feel safe driving this car

Business

Response:

complaint ID [redacted]