Cosmesearch Inc

I have used Cosmesearch products, other than "secret lift" tapes for 18 years and am sorry to see that regular products are being discontinued due to high cost of production. I am 87 years old and can pass for 55. If all you gals using the tapes had been using the discontinued products, I can assure you, your skin wouldn't need the tapes. Now I, along with others, have to go in search of substitutes which we know will not be of the same quality as that of which we're accustomed. We were not given a choice of pay a higher price due to production cost or do without. Too bad...you win, we lose after many years of good product service. Thanks, Cosmesearch.
Ollie Herrmann

I have used their "secret lift" tapes and bands for over 10 years, and it does exactly as stated. Part of my daily routine. I am pushing 72 uphill rapidly, and using CosmeSearch secret lift makes me look, feel better about facing the day. The only issue I have is that you'd hope after being a loyal customer for so long, they would offer some sort of discount from time to time. I spent enough with them that I should own stock in the company!

Review: I purchased two items on the internet from this company, I received one of the items and was told the other was not in stock and Received a hand written note on the invoice that my bank account (debit) will be credited $10.85. I have emailed them 3 times asking when I can expect this refund. It has been 10 days, I have not gotten any answer or refund from them. They are ignoring me.Desired Settlement: I want my $10.85 credited to my bank account

Business

Response:

[redacted] ordered 2 items from our company. One item was mailed on 12/29/15, Tracking #[redacted]. The second item was out of stock. A credit in the amount of $10.85 was issued on 02/24/16. If you have any questions, please let us know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,