Corwin Ford

Initial Business Response / [redacted] (1000, 9, 2016/06/08) */ MrDains contacted me by phone and expressed his displeasure with his salesperson, I told him to bring his car to me and I would take care of the tail light and we could get with the salesperson to see what we still owed himInstead MrDains filed this misleading report with the Revdex.com, when he and his partner did come in and met with his financial manager, they were shown in writing where everything was written down clearly and they had signed for what they wanted and signed off on what they didn't wantAt no time did we misrepresent what was offered to themThat same evening we also put in writing exactly what they wanted done on the carThey have asked us if we could possibly find a different car for them with more options, a higher trim levelWe are currently searching for another vehicle so we will be able to close the resolution one way or another Initial Consumer Rebuttal / [redacted] (2000, 11, 2016/06/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept their offer that they are to find us a car with a higher trim level, in a reasonable time with appropriate service, otherwise fix the items detailed out on the signed document we agreed uponThese details could potentially cause other defects in the future, so need to be addressed if they cannot find another suitable car in a reasonable timeOne of the reasons we decided to upgrade, was because of all the defects that seem to be popping up with the care we just bought, and we do not want to deal with more unseen defects if these cannot be resolved I filed this claim several weeks ago, as your records can attest, and have not heard anythingWe finally decided to go to the dealership and speak with them in personHere I spoke with the finance and insurance guy and relayed my frustration to himOne issue regarding my frustration: I had called and spoke with him about canceling our service plan and extra insurance, and he said the payment was already sent to the bank and he couldn't do anythingI read the contracts which stated that we could cancel whenever we wantedWhen I went to the dealership and told them I wanted to cancel he immediately initiated the process He then gave this information to the manager, who came to address our complaints and put it in writingI also mentioned at that time that if they can provide good service that we would like them to find a higher trim level car for usThis was all discussed on 06-06-2016, after we went in from lack of response I did speak to the manager as he mentioned, however he stated that he would have the salesman contact me to set this upThe salesman contacted me over the holiday weekend, about a week after my conversation with he manager, in which I was sent to KC for job trainingI advised him that due to the delay in getting a response, yet again, from him that I wouldn't be back in town for a bit and would have to get that setup when I returnWe then proceeded to go into the dealership to discuss this matter directly, as other means were not accomplishing anything I am not entirely happy with their response, but was okay with speaking to them in personWe shall see what comes of this

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2017/04/04) */ Regarding this complaint, I have spoken with [redacted] and I believe her mother regarding their concernsI have never spoken with [redacted] During my conversations with both [redacted] and her mother via phone they expressed concerns over sales tax not included in the loan and the price of extended warranty that was purchasedI specifically told [redacted] I would be happy to go over the paperwork with her and Friendly Ford could cancel the extended warrantThe sales tax I could not include in the loan do to length of time from signing to notifying Friendly FordSince this conversation, I have heard nothing from Ms [redacted] Furthermore, I cannot really discuss any information with [redacted] since he is not the purchaser of the vehicle or on the loan Friendly Ford would be happy to meet with Ms [redacted] as previously discussed to help with her concerns [redacted] Used Vehicle Manager Friendly Ford Inc

corwin ford is currently working to resolve the complaint with the customer corwin ford is waiting for a response from mr ***

Initial Business Response / [redacted] (1000, 10, 2015/07/13) */ Contact Name and Title: [redacted] Svc Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @friendlyford.net Reviewed Customer complaint and researched the dealership DMS for an appointmentThe last appointment found in the system for [redacted] was from Aug 9th It is possible that Mr [redacted] had mistakenly made an online appointment with another Friendly FordIt is possible that the web address www.friendlyford.com was usedOur web address is www.friendlyford.netIf a customer schedules an online appointment for a oil change, they will receive a follow up email stating that the appointment is for the service advisor write up process and does not indicate the actual vehicle repair timeAll routine maintenance is no appointment necessary, and that we will make every effort to get each customers vehicle serviced as quickly as possibleWe apologize for the inconvenience to Mr [redacted] Oil changes can usually be performed within an hour and we will make every effort to get Mr [redacted] vehicle serviced promptlyThe service manager did reach out and call Mr [redacted] the day after his visit , but there was no answer

customer has been satisfied. corwin ford came to agreement that was suitable to customer

Corwin Ford did sell a vehicle to the customer that Corwin Ford had purchased through an auction a couple of days prior. Unfortunately, Corwin Ford had not received the title from the auction prior to sale. Missouri Law does provide for the sale of vehicles that a title is not available
for as long as certain criteria are met and the auction has thirty days to get the title to the dealership.The customer in case id *** has contacted the dealership since submitting the complaint to the Revdex.com. We did take back the vehicle they had purchased. We had already sold the trade in so the dealership paid them the value of the trade in the previously consummated deal.At this point in time Corwin Dodge feels we have met all the customer's needs and desires to come to an agreeable conclusion. We are sorry that the customer feels they had a poor experience

Initial Business Response /* (1000, 9, 2016/02/10) */
Mr.*** purchased the Chrysler for the sale price of $16,and was given $10,for his Chrysler trade inThis made his trade difference of $Mr*** arranged financing through his own bank and not Friendly
FordThis being said Mr*** had to of known what and how much he was including in the loan because he set it upFurthermore, Mr*** was aware he had a loan and a payoff balance that would also be included in whatever financing options he choseTo summarize, Baxter Credit Union set up all financing options for the customer not Friendly Ford IncIf Mr*** had not owed anything on his trade in then he would have only financed the traded differenceHowever, this not the case and I am confused how Friendly Ford is liable for any outstanding loans or balances on a transaction where the customer set up his own financing options

Customer has owned this vehicle for a year and picked this particular vehicle out because of the options (leather, power options etc.) and because it fits their budget not sure how the AWD option got left out during the selection process. We will contact the customer and come up with a
solution to help them get into a four wheel drive vehicle. We will update you shortly with a resolution

The response from Corwin if
totally unacceptableI was led to believe that if I brought my voucher in after making an appointment during the promotion, that it would be honoredThe fact that they “confiscated” my voucher indicates to me that they did not want to honor the voucher, since it was of greater value than they were willing to honor, since I was not making a purchaseIt is obvious that “Friendly Ford” is gone! Corwin shows ALL the evidences of the general distrust of car dealers

Corwin Ford is not required to and does not perform emissions tests (nor do we claim to). However in order to make a customer happy we would love the opportunity to reimburse the $14.00. The check will be sent out to the customer Monday December 19th

I have contacted *** *** and gave her the option of going through Teamsters Credit Union or saving interest on her loan with Bank Of America. *** contacted Teamsters and they were able to provide her with a lower interest rate. *** is appreciative of the options I
gave her and has my contact information in case she needs anything else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt is unfortunate that our vehicle purchase experience, which should have been exciting, was ruined with the sales person and finance manager not being straight forward regarding the finance option that was changedI appreciate Leo assisting us with resolving this issue, but I would not recommend anyone to purchase a vehicle from this dealership
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

corwin ford is currently working to resolve the complaint with the customer.  corwin ford is waiting for a response from mr [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2016/06/08) */
Mr. Dains contacted me by phone and expressed his displeasure with his salesperson, I told him to bring his car to me and I would take care of the tail light and we could get with the salesperson to see what we still owed him. Instead Mr. Dains...

filed this misleading report with the Revdex.com, when he and his partner did come in and met with his financial manager, they were shown in writing where everything was written down clearly and they had signed for what they wanted and signed off on what they didn't want. At no time did we misrepresent what was offered to them. That same evening we also put in writing exactly what they wanted done on the car. They have asked us if we could possibly find a different car for them with more options, a higher trim level. We are currently searching for another vehicle so we will be able to close the resolution one way or another.
Initial Consumer Rebuttal /* (2000, 11, 2016/06/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their offer that they are to find us a car with a higher trim level, in a reasonable time with appropriate service, otherwise fix the items detailed out on the signed document we agreed upon. These details could potentially cause other defects in the future, so need to be addressed if they cannot find another suitable car in a reasonable time. One of the reasons we decided to upgrade, was because of all the defects that seem to be popping up with the care we just bought, and we do not want to deal with more unseen defects if these cannot be resolved.
I filed this claim several weeks ago, as your records can attest, and have not heard anything. We finally decided to go to the dealership and speak with them in person. Here I spoke with the finance and insurance guy and relayed my frustration to him. One issue regarding my frustration: I had called and spoke with him about canceling our service plan and extra insurance, and he said the payment was already sent to the bank and he couldn't do anything. I read the contracts which stated that we could cancel whenever we wanted. When I went to the dealership and told them I wanted to cancel he immediately initiated the process He then gave this information to the manager, who came to address our complaints and put it in writing. I also mentioned at that time that if they can provide good service that we would like them to find a higher trim level car for us. This was all discussed on 06-06-2016, after we went in from lack of response.
I did speak to the manager as he mentioned, however he stated that he would have the salesman contact me to set this up. The salesman contacted me over the holiday weekend, about a week after my conversation with he manager, in which I was sent to KC for job training. I advised him that due to the delay in getting a response, yet again, from him that I wouldn't be back in town for a bit and would have to get that setup when I return. We then proceeded to go into the dealership to discuss this matter directly, as other means were not accomplishing anything.
I am not entirely happy with their response, but was okay with speaking to them in person. We shall see what comes of this.

Initial Business Response /* (1000, 10, 2015/07/13) */
Contact Name and Title: [redacted] Svc Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@friendlyford.net
Reviewed Customer complaint and researched the dealership DMS for an appointment. The last appointment found in the system...

for [redacted] was from Aug 9th 2014. It is possible that Mr. [redacted] had mistakenly made an online appointment with another Friendly Ford. It is possible that the web address www.friendlyford.com was used. Our web address is www.friendlyford.net. If a customer schedules an online appointment for a oil change, they will receive a follow up email stating that the appointment is for the service advisor write up process and does not indicate the actual vehicle repair time. All routine maintenance is no appointment necessary, and that we will make every effort to get each customers vehicle serviced as quickly as possible. We apologize for the inconvenience to Mr. [redacted]. Oil changes can usually be performed within an hour and we will make every effort to get Mr. [redacted] vehicle serviced promptly. The service manager did reach out and call Mr. [redacted] the day after his visit , but there was no answer.

Mr [redacted] arrived after sale dates. He was instructed that Prizes may not be awarded after sale dates I would be more then happy to provide him with a free oil change the next time he needs it done. just have him contact me [redacted] to receive th beneifit

Initial Business Response /* (1000, 15, 2016/07/19) */
The vehicle was diagnosed and it was found to have a defective battery. The battery was replaced at no cost to Mrs. [redacted]. No transmission issues were found at the time of repair. The vehicle was picked up by Mrs. [redacted] from the dealer on...

7-18-16.