Corwin Chrysler Dodge Jeep Ram FIAT Reviews (%countItem)
Corwin Chrysler Dodge Jeep Ram FIAT Rating
Address: 1025 W Sunshine St, Springfield, Missouri, United States, 65807-2445
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+1 (417) 862-7234 |
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www.corwindodgeramofspringfield.com
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Bought a used truck and asked the salesman about midew smell from air conditioning. He said it was fine because it had not been used very much in a few months. Took it to my mechanic and it was a $950.00 fix. Took it back to Corwin and ask to see the General Manager and was sent to some person in repair that told me to take back to dealer on Glenstone. Talked to salesman and he said "We are in business to make money" In other words your best. I know I was cheated and can do nothing.
We bought a used Honda CRV from them 3 years ago in March. Advertised the car with sunroof. Got there no sunroof. Car had 4 bad tires would not replace. Charged $299.00 for some worthless anti thief sensor it was a joke. Had to replace the tires 6 months later took the paper work to the salesperson and he said he would get it taken care of. I wanted the money for the tires. $650 for replacement tires. Never got a response back. No extra key. $150.00 for replacement, and they got *** off when I asked them to put some gas in it to get home. Sales person said that they have been advertising cars and trucks with the wrong equipment on them but trying to get the problem resolved. I tried to contact the owner and no calls back. Just go somewhere else to buy a car. Dealers like this is what gives the car business a bad name. I want a check for $1500.00 to make it right. I have all the paper work to back my story. If I need to I will call *** at KY3 and the Attorney General and let them handle it. I've emailed *** and no reply back from him also.
I as the owner have never heard from this customer by phone or email This is a 3 year old purchase. Who exactly have they been dealing with ? I will be more then happy to discuss if contacted as of 2020
We bought a used Honda CRV from them 3 years ago in March. Advertised the car with sunroof. Got there no sunroof. Car had 4 bad tires would not replace. Charged $299.00 for some worthless anti thief sensor it was a joke. Had to replace the tires 6 months later took the paper work to the salesperson and he said he would get it taken care of. I wanted the money for the tires. $650 for replacement tires. Never got a response back. No extra key. $150.00 for replacement, and they got *** off when I asked them to put some gas in it to get home. Sales person said that they have been advertising cars and trucks with the wrong equipment on them but trying to get the problem resolved. I tried to contact the owner and no calls back. Just go somewhere else to buy a car. Dealers like this is what gives the car business a bad name. I want a check for $1500.00 to make it right. I have all the paper work to back my story. If I need to I will call *** at KY3 and the Attorney General and let them handle it. I've emailed *** and no reply back from him also.
I as the owner have never heard from this customer by phone or email This is a 3 year old purchase. Who exactly have they been dealing with ? I will be more then happy to discuss if contacted as of 2020
We bought a used Honda CRV from them 3 years ago in March. Advertised the car with sunroof. Got there no sunroof. Car had 4 bad tires would not replace. Charged $299.00 for some worthless anti thief sensor it was a joke. Had to replace the tires 6 months later took the paper work to the salesperson and he said he would get it taken care of. I wanted the money for the tires. $650 for replacement tires. Never got a response back. No extra key. $150.00 for replacement, and they got *** off when I asked them to put some gas in it to get home. Sales person said that they have been advertising cars and trucks with the wrong equipment on them but trying to get the problem resolved. I tried to contact the owner and no calls back. Just go somewhere else to buy a car. Dealers like this is what gives the car business a bad name. I want a check for $1500.00 to make it right. I have all the paper work to back my story. If I need to I will call *** at KY3 and the Attorney General and let them handle it. I've emailed *** and no reply back from him also.
I as the owner have never heard from this customer by phone or email This is a 3 year old purchase. Who exactly have they been dealing with ? I will be more then happy to discuss if contacted as of 2020
I purchased a Chevy Cruse 2015 from this dealership on or about the Saturday after Thanksgiving, 2019. The car that I bought is not even the car I thought I was buying. *** called from the dealership. I told her that I wanted a clean car, one owner, and clean. She assured me that it was. I went there with a friend, an hour and 40 minutes away. We ended up going to their other lot, the car is horrible. It's not cleaned, every seat is stained and it stinks. There was no spare tire. Something broke off when she pulled the spare up. She told me she had other Cruzes, but she knew I wanted a stick shift, these were automatics. One was in an accident, and the other one had only one owner. I wanted to look at the one with one owner. That car was brought in. It was clean. She drove the car because I wasn't willing to drive in the city. It was more mileage than I wanted, and it wasn't a stick shift as I wanted. I decided to go ahead and buy the car. I used my credit card number for the down payment of $1000. I had to buy an extended warranty because there wasn't one from them. They fudged information in order for me to get the loan. (I didn't see the information about my residence until after the deal was done.) Our deal took a long time and it was dark when I left. The next morning, I go out to see the car and there are chips in the windshield, on the driver's side. There were chips all over the hood of the car. I called the dealership, leaving a message for ***. There was also no record of the $1000 being put toward the cost of the car. I left a message for her and she never returned the call. I called two days later. I was told she wasn't in, I left her a message. The next day I finally got in touch with the salesperson. She told me that the car came from another lot and I had to talk to someone else. I was told I was going to have to come back (1 hour 45 mins one way) to get the $1000 (on a credit card) put down on the car. After washing the car, I see there are tiny dings all over the windshield. I'm thinking I got the car in that had an accident. I never got a payment book it was sent to the wrong address. I called the bank. I got paperwork from the title company, they can't give me a title because it is someone else's name, and there is a lien on it. While I have driven it, the car has overheated. The oil needed to be changed too, the oil light came on. The check engine light came on. I called the dealership, and the manager yelled at me. They sent a car on a tow truck. This was a loaner car. Later we met up again and I got the car back. I had purchased floor mats, which are now with the car that I purchased. I left a message with the dealership and no one has called me back. I got a message from the owner that everything had been fixed. But when I looked at it but there was still paint missing. And now the car has a scratch on it that wasn't there before. Still no title to the car. The owner of the dealership said they would be getting a clear title of the car in two weeks. Still don't have it. The paint job looks terrible.
We at Corwin Dodge of Springfield always try to make the transaction as smooth as possible. We have tried with *** multiple times to help her through her recent purchase. At the present time we have completed what was agreed upon. The title work is in *** possession and has been since purchasing the vehicle. At present Corwin Dodge of Springfield considers the matter closed..
This is based on what they decided to do and makes it sound like I asked for this and if so where is the work order and the clear title. This company is very deceptive and I want justice please.Thank you***
This is the text
message from *** from corwin Dodge in regards to a 2015 Chevy cruz
stick shift. Also the response from Corwin Dodge is all lies. There was
no agreement and if there was where is the proof in writing as nd I
received a letter from the title company stating the car has a lien on
it as and it is in someone e.g. else's name and if Corwin Dodge took
care of the problem why havent I received a title and why did they paint
the car with out my permission. Also the paint job is very
unprofessional and they have not done anything I have wanted to make it
right. Plus my rugs were stole from the car when they towed it in and
haven't replaced them or offered any money. The car was suppose a one
owner according to what *** said but when I looked at the car fax it
was 3 owners. They also put my old address and not current figured out
they did that to get the loan to go through as I hadn't lived at the
other address but for a few weeks. This whole experience has been very
deceitful and I have never had anything compare to this
Sent from my Samsung Galaxy smartphone.-------- Original message --------From: *** Date: 2/21/20 2:35 PM (GMT-06:00) To: *** Subject: Re: Follow up: 2015 Chevrolet Cruze Hello ***,
It sounds like you have been very displeased with your experience at Corwin Auto group. I apologize that you were not satisfied.
When purchasing a pre-owned vehicle, it is less than perfect, that is why the investment is significantly lower than a new vehicle purchase. Before we present our pre-owned vehicles on our lot they receive a complete inspection and detail treatment. This process does not guarantee that the vehicle will never have mechanical issues. Depending on the mileage and how the vehicle was treated prior to ownership determines its life. We offer warranty programs that our customers may purchase to help cover the vehicle in the event of potential repairs.
With this being said, your 2015 Chevrolet Cruze was a used vehicle with over 91,000 miles on it. Due to it’s age and mileage it had imperfections that were evident at point of purchase. You purchased additional warranty coverage to protect from repairs that may occur.
After your purchase, you wanted several issues addressed. In order to meet your expectations and give you customer satisfaction we performed the following:
Corrected all title paperworkGave your vehicle a second oil change to give you peace of mindInstalled new windshieldChange engine coolant and replaced hose assemblyTouched-up and buffed vehicleDuring the process, we gave you’re a loaner vehicle with a full tank of gas. When your car was returned to you it also had a full tank of gas.
Finally, I will confirm with you the replacement floor mats that are needed since we are unable to locate of the ones that were in your vehicle.
Once you receive the floormats, that will conclude what Corwin Auto group will be doing to your vehicle.
Thank you again for your business.
***
*** Customer Service Manager
Corwin Ford of Springfield
***
***
***
From: *** Sent: Wednesday, February 19, 2020 11:38 PM To: *** Subject: Re: Follow up: 2015 Chevrolet Cruze Sorry *** I was in a hurry when I responded back to you and I seen my email has errors. So first the car has the matts that come in the car these were rugs that I purchased and laid over the floor mats to keep them clean. The rugs I shake off the stones and dirt then I wash them. So I want my rugs back that were removed from the car. Also my car has a large scratch on it that was not there prior and I pointed it out to the young man that delivered the car and he did not know what happened. I would like a explanation as why a hose would just slip off when *** said the car was thoroughly checked over and also the oil change has me concerned a I asked about that and was told that when I purchased the car that you all do a oil change and I questioned why wasn't there a oil change due or mileage sticker in the window. But when the car was returned to me it now has a sticker in the window so I am pretty sure I was lied about that to from when I purchased the car.. After all I have been through with this from the very beginning I am very uncomfortable about anything that has been done to the car once it left my possession and enter Corwin Dealership. I still do not have a clear title nor have I been offered any reimbursement for my time, gas, stress from Jeff like he said he would do. No apology from any of the people who has talked to me like I'm dirt including Jeff as the worst of them all and the people in *** heard what he said. So please find out what's going on and let me know because at this point I just as soon start with a new dealership and car and put this down as the worst nightmare experience I have ever ha in any business transaction. I contacted the bank and let them know what took place so they are aware of the-r situation. I have been more than patient and I'm no longer interested in anymore error coming from Corwin. thank you *** On Wed, Feb 19, 2020 at 6:14 PM *** wrote: I do not want those I want my floor matts that were removed, that purchased sand place on top of the other floor matts to keep them clean. I bought washable ruggs that can have the dirt shaken off and then washed. where are my floor matts and how did my car get a big scratch and how did a hose that a car is checked over just come off On Wed, Feb 19, 2020 at 5:12 PM *** wrote: Hello ***, I am reaching out to you via email since the phone number on file is listed as disconnected. Unfortunately, it sounds like you are missing floor mats from your 2015 Chevrolet Cruze. In a effort to maintain top customer service, we are sending you original equipment carpet floor mats. One of the things I will need to confirm is that your vehicle has dark gray interior. The lead time for these floor mats is one week. Our parts department will ship them directly to your home. We thank you for your business and wish you safe motoring in your new vehicle! Best Regards
This is the text message from *** from corwin Dodge in regards to a 2015 Chevy cruz stick shift. Also the response from Corwin Dodge is all lies. There was no agreement and if there was where is the proof in writing as nd I received a letter from the title company stating the car has a lien on it as and it is in someone e.g. else's name and if Corwin Dodge took care of the problem why havent I received a title and why did they paint the car with out my permission. Also the paint job is very unprofessional and they have not done anything I have wanted to make it right. Plus my rugs were stole from the car when they towed it in and haven't replaced them or offered any money. The car was suppose a one owner according to what *** said but when I looked at the car fax it was 3 owners. They also put my old address and not current figured out they did that to get the loan to go through as I hadn't lived at the other address but for a few weeks. This whole experience has been very deceitful and I have never had anything compare to this
This car has been repossessed by the bank, I refused to make payments on a vehicle I did not have a title for.
We went above and beyond to help ***. She knew exactly what she was buying and for how much as she had a chance to read every paper she signed. We have addressed all her other complaints out of customer satisfaction.
I purchased a Chevy Cruse 2015 from this dealership on or about the Saturday after Thanksgiving, 2019. The car that I bought is not even the car I thought I was buying. *** called from the dealership. I told her that I wanted a clean car, one owner, and clean. She assured me that it was. I went there with a friend, an hour and 40 minutes away. We ended up going to their other lot, the car is horrible. It's not cleaned, every seat is stained and it stinks. There was no spare tire. Something broke off when she pulled the spare up. She told me she had other Cruzes, but she knew I wanted a stick shift, these were automatics. One was in an accident, and the other one had only one owner. I wanted to look at the one with one owner. That car was brought in. It was clean. She drove the car because I wasn't willing to drive in the city. It was more mileage than I wanted, and it wasn't a stick shift as I wanted. I decided to go ahead and buy the car. I used my credit card number for the down payment of $1000. I had to buy an extended warranty because there wasn't one from them. They fudged information in order for me to get the loan. (I didn't see the information about my residence until after the deal was done.) Our deal took a long time and it was dark when I left. The next morning, I go out to see the car and there are chips in the windshield, on the driver's side. There were chips all over the hood of the car. I called the dealership, leaving a message for ***. There was also no record of the $1000 being put toward the cost of the car. I left a message for her and she never returned the call. I called two days later. I was told she wasn't in, I left her a message. The next day I finally got in touch with the salesperson. She told me that the car came from another lot and I had to talk to someone else. I was told I was going to have to come back (1 hour 45 mins one way) to get the $1000 (on a credit card) put down on the car. After washing the car, I see there are tiny dings all over the windshield. I'm thinking I got the car in that had an accident. I never got a payment book it was sent to the wrong address. I called the bank. I got paperwork from the title company, they can't give me a title because it is someone else's name, and there is a lien on it. While I have driven it, the car has overheated. The oil needed to be changed too, the oil light came on. The check engine light came on. I called the dealership, and the manager yelled at me. They sent a car on a tow truck. This was a loaner car. Later we met up again and I got the car back. I had purchased floor mats, which are now with the car that I purchased. I left a message with the dealership and no one has called me back. I got a message from the owner that everything had been fixed. But when I looked at it but there was still paint missing. And now the car has a scratch on it that wasn't there before. Still no title to the car. The owner of the dealership said they would be getting a clear title of the car in two weeks. Still don't have it. The paint job looks terrible.
We at Corwin Dodge of Springfield always try to make the transaction as smooth as possible. We have tried with *** multiple times to help her through her recent purchase. At the present time we have completed what was agreed upon. The title work is in *** possession and has been since purchasing the vehicle. At present Corwin Dodge of Springfield considers the matter closed..
This is based on what they decided to do and makes it sound like I asked for this and if so where is the work order and the clear title. This company is very deceptive and I want justice please.Thank you***
This is the text
message from *** from corwin Dodge in regards to a 2015 Chevy cruz
stick shift. Also the response from Corwin Dodge is all lies. There was
no agreement and if there was where is the proof in writing as nd I
received a letter from the title company stating the car has a lien on
it as and it is in someone e.g. else's name and if Corwin Dodge took
care of the problem why havent I received a title and why did they paint
the car with out my permission. Also the paint job is very
unprofessional and they have not done anything I have wanted to make it
right. Plus my rugs were stole from the car when they towed it in and
haven't replaced them or offered any money. The car was suppose a one
owner according to what *** said but when I looked at the car fax it
was 3 owners. They also put my old address and not current figured out
they did that to get the loan to go through as I hadn't lived at the
other address but for a few weeks. This whole experience has been very
deceitful and I have never had anything compare to this
Sent from my Samsung Galaxy smartphone.-------- Original message --------From: *** Date: 2/21/20 2:35 PM (GMT-06:00) To: *** Subject: Re: Follow up: 2015 Chevrolet Cruze Hello ***,
It sounds like you have been very displeased with your experience at Corwin Auto group. I apologize that you were not satisfied.
When purchasing a pre-owned vehicle, it is less than perfect, that is why the investment is significantly lower than a new vehicle purchase. Before we present our pre-owned vehicles on our lot they receive a complete inspection and detail treatment. This process does not guarantee that the vehicle will never have mechanical issues. Depending on the mileage and how the vehicle was treated prior to ownership determines its life. We offer warranty programs that our customers may purchase to help cover the vehicle in the event of potential repairs.
With this being said, your 2015 Chevrolet Cruze was a used vehicle with over 91,000 miles on it. Due to it’s age and mileage it had imperfections that were evident at point of purchase. You purchased additional warranty coverage to protect from repairs that may occur.
After your purchase, you wanted several issues addressed. In order to meet your expectations and give you customer satisfaction we performed the following:
Corrected all title paperworkGave your vehicle a second oil change to give you peace of mindInstalled new windshieldChange engine coolant and replaced hose assemblyTouched-up and buffed vehicleDuring the process, we gave you’re a loaner vehicle with a full tank of gas. When your car was returned to you it also had a full tank of gas.
Finally, I will confirm with you the replacement floor mats that are needed since we are unable to locate of the ones that were in your vehicle.
Once you receive the floormats, that will conclude what Corwin Auto group will be doing to your vehicle.
Thank you again for your business.
***
*** Customer Service Manager
Corwin Ford of Springfield
***
***
***
From: *** Sent: Wednesday, February 19, 2020 11:38 PM To: *** Subject: Re: Follow up: 2015 Chevrolet Cruze Sorry *** I was in a hurry when I responded back to you and I seen my email has errors. So first the car has the matts that come in the car these were rugs that I purchased and laid over the floor mats to keep them clean. The rugs I shake off the stones and dirt then I wash them. So I want my rugs back that were removed from the car. Also my car has a large scratch on it that was not there prior and I pointed it out to the young man that delivered the car and he did not know what happened. I would like a explanation as why a hose would just slip off when *** said the car was thoroughly checked over and also the oil change has me concerned a I asked about that and was told that when I purchased the car that you all do a oil change and I questioned why wasn't there a oil change due or mileage sticker in the window. But when the car was returned to me it now has a sticker in the window so I am pretty sure I was lied about that to from when I purchased the car.. After all I have been through with this from the very beginning I am very uncomfortable about anything that has been done to the car once it left my possession and enter Corwin Dealership. I still do not have a clear title nor have I been offered any reimbursement for my time, gas, stress from Jeff like he said he would do. No apology from any of the people who has talked to me like I'm dirt including Jeff as the worst of them all and the people in *** heard what he said. So please find out what's going on and let me know because at this point I just as soon start with a new dealership and car and put this down as the worst nightmare experience I have ever ha in any business transaction. I contacted the bank and let them know what took place so they are aware of the-r situation. I have been more than patient and I'm no longer interested in anymore error coming from Corwin. thank you *** On Wed, Feb 19, 2020 at 6:14 PM *** wrote: I do not want those I want my floor matts that were removed, that purchased sand place on top of the other floor matts to keep them clean. I bought washable ruggs that can have the dirt shaken off and then washed. where are my floor matts and how did my car get a big scratch and how did a hose that a car is checked over just come off On Wed, Feb 19, 2020 at 5:12 PM *** wrote: Hello ***, I am reaching out to you via email since the phone number on file is listed as disconnected. Unfortunately, it sounds like you are missing floor mats from your 2015 Chevrolet Cruze. In a effort to maintain top customer service, we are sending you original equipment carpet floor mats. One of the things I will need to confirm is that your vehicle has dark gray interior. The lead time for these floor mats is one week. Our parts department will ship them directly to your home. We thank you for your business and wish you safe motoring in your new vehicle! Best Regards
This is the text message from *** from corwin Dodge in regards to a 2015 Chevy cruz stick shift. Also the response from Corwin Dodge is all lies. There was no agreement and if there was where is the proof in writing as nd I received a letter from the title company stating the car has a lien on it as and it is in someone e.g. else's name and if Corwin Dodge took care of the problem why havent I received a title and why did they paint the car with out my permission. Also the paint job is very unprofessional and they have not done anything I have wanted to make it right. Plus my rugs were stole from the car when they towed it in and haven't replaced them or offered any money. The car was suppose a one owner according to what *** said but when I looked at the car fax it was 3 owners. They also put my old address and not current figured out they did that to get the loan to go through as I hadn't lived at the other address but for a few weeks. This whole experience has been very deceitful and I have never had anything compare to this
This car has been repossessed by the bank, I refused to make payments on a vehicle I did not have a title for.
We went above and beyond to help ***. She knew exactly what she was buying and for how much as she had a chance to read every paper she signed. We have addressed all her other complaints out of customer satisfaction.
I purchased a Chevy Cruse 2015 from this dealership on or about the Saturday after Thanksgiving, 2019. The car that I bought is not even the car I thought I was buying. *** called from the dealership. I told her that I wanted a clean car, one owner, and clean. She assured me that it was. I went there with a friend, an hour and 40 minutes away. We ended up going to their other lot, the car is horrible. It's not cleaned, every seat is stained and it stinks. There was no spare tire. Something broke off when she pulled the spare up. She told me she had other Cruzes, but she knew I wanted a stick shift, these were automatics. One was in an accident, and the other one had only one owner. I wanted to look at the one with one owner. That car was brought in. It was clean. She drove the car because I wasn't willing to drive in the city. It was more mileage than I wanted, and it wasn't a stick shift as I wanted. I decided to go ahead and buy the car. I used my credit card number for the down payment of $1000. I had to buy an extended warranty because there wasn't one from them. They fudged information in order for me to get the loan. (I didn't see the information about my residence until after the deal was done.) Our deal took a long time and it was dark when I left. The next morning, I go out to see the car and there are chips in the windshield, on the driver's side. There were chips all over the hood of the car. I called the dealership, leaving a message for ***. There was also no record of the $1000 being put toward the cost of the car. I left a message for her and she never returned the call. I called two days later. I was told she wasn't in, I left her a message. The next day I finally got in touch with the salesperson. She told me that the car came from another lot and I had to talk to someone else. I was told I was going to have to come back (1 hour 45 mins one way) to get the $1000 (on a credit card) put down on the car. After washing the car, I see there are tiny dings all over the windshield. I'm thinking I got the car in that had an accident. I never got a payment book it was sent to the wrong address. I called the bank. I got paperwork from the title company, they can't give me a title because it is someone else's name, and there is a lien on it. While I have driven it, the car has overheated. The oil needed to be changed too, the oil light came on. The check engine light came on. I called the dealership, and the manager yelled at me. They sent a car on a tow truck. This was a loaner car. Later we met up again and I got the car back. I had purchased floor mats, which are now with the car that I purchased. I left a message with the dealership and no one has called me back. I got a message from the owner that everything had been fixed. But when I looked at it but there was still paint missing. And now the car has a scratch on it that wasn't there before. Still no title to the car. The owner of the dealership said they would be getting a clear title of the car in two weeks. Still don't have it. The paint job looks terrible.
We at Corwin Dodge of Springfield always try to make the transaction as smooth as possible. We have tried with *** multiple times to help her through her recent purchase. At the present time we have completed what was agreed upon. The title work is in *** possession and has been since purchasing the vehicle. At present Corwin Dodge of Springfield considers the matter closed..
This is based on what they decided to do and makes it sound like I asked for this and if so where is the work order and the clear title. This company is very deceptive and I want justice please.Thank you***
This is the text
message from *** from corwin Dodge in regards to a 2015 Chevy cruz
stick shift. Also the response from Corwin Dodge is all lies. There was
no agreement and if there was where is the proof in writing as nd I
received a letter from the title company stating the car has a lien on
it as and it is in someone e.g. else's name and if Corwin Dodge took
care of the problem why havent I received a title and why did they paint
the car with out my permission. Also the paint job is very
unprofessional and they have not done anything I have wanted to make it
right. Plus my rugs were stole from the car when they towed it in and
haven't replaced them or offered any money. The car was suppose a one
owner according to what *** said but when I looked at the car fax it
was 3 owners. They also put my old address and not current figured out
they did that to get the loan to go through as I hadn't lived at the
other address but for a few weeks. This whole experience has been very
deceitful and I have never had anything compare to this
Sent from my Samsung Galaxy smartphone.-------- Original message --------From: *** Date: 2/21/20 2:35 PM (GMT-06:00) To: *** Subject: Re: Follow up: 2015 Chevrolet Cruze Hello ***,
It sounds like you have been very displeased with your experience at Corwin Auto group. I apologize that you were not satisfied.
When purchasing a pre-owned vehicle, it is less than perfect, that is why the investment is significantly lower than a new vehicle purchase. Before we present our pre-owned vehicles on our lot they receive a complete inspection and detail treatment. This process does not guarantee that the vehicle will never have mechanical issues. Depending on the mileage and how the vehicle was treated prior to ownership determines its life. We offer warranty programs that our customers may purchase to help cover the vehicle in the event of potential repairs.
With this being said, your 2015 Chevrolet Cruze was a used vehicle with over 91,000 miles on it. Due to it’s age and mileage it had imperfections that were evident at point of purchase. You purchased additional warranty coverage to protect from repairs that may occur.
After your purchase, you wanted several issues addressed. In order to meet your expectations and give you customer satisfaction we performed the following:
Corrected all title paperworkGave your vehicle a second oil change to give you peace of mindInstalled new windshieldChange engine coolant and replaced hose assemblyTouched-up and buffed vehicleDuring the process, we gave you’re a loaner vehicle with a full tank of gas. When your car was returned to you it also had a full tank of gas.
Finally, I will confirm with you the replacement floor mats that are needed since we are unable to locate of the ones that were in your vehicle.
Once you receive the floormats, that will conclude what Corwin Auto group will be doing to your vehicle.
Thank you again for your business.
***
*** Customer Service Manager
Corwin Ford of Springfield
***
***
***
From: *** Sent: Wednesday, February 19, 2020 11:38 PM To: *** Subject: Re: Follow up: 2015 Chevrolet Cruze Sorry *** I was in a hurry when I responded back to you and I seen my email has errors. So first the car has the matts that come in the car these were rugs that I purchased and laid over the floor mats to keep them clean. The rugs I shake off the stones and dirt then I wash them. So I want my rugs back that were removed from the car. Also my car has a large scratch on it that was not there prior and I pointed it out to the young man that delivered the car and he did not know what happened. I would like a explanation as why a hose would just slip off when *** said the car was thoroughly checked over and also the oil change has me concerned a I asked about that and was told that when I purchased the car that you all do a oil change and I questioned why wasn't there a oil change due or mileage sticker in the window. But when the car was returned to me it now has a sticker in the window so I am pretty sure I was lied about that to from when I purchased the car.. After all I have been through with this from the very beginning I am very uncomfortable about anything that has been done to the car once it left my possession and enter Corwin Dealership. I still do not have a clear title nor have I been offered any reimbursement for my time, gas, stress from Jeff like he said he would do. No apology from any of the people who has talked to me like I'm dirt including Jeff as the worst of them all and the people in *** heard what he said. So please find out what's going on and let me know because at this point I just as soon start with a new dealership and car and put this down as the worst nightmare experience I have ever ha in any business transaction. I contacted the bank and let them know what took place so they are aware of the-r situation. I have been more than patient and I'm no longer interested in anymore error coming from Corwin. thank you *** On Wed, Feb 19, 2020 at 6:14 PM *** wrote: I do not want those I want my floor matts that were removed, that purchased sand place on top of the other floor matts to keep them clean. I bought washable ruggs that can have the dirt shaken off and then washed. where are my floor matts and how did my car get a big scratch and how did a hose that a car is checked over just come off On Wed, Feb 19, 2020 at 5:12 PM *** wrote: Hello ***, I am reaching out to you via email since the phone number on file is listed as disconnected. Unfortunately, it sounds like you are missing floor mats from your 2015 Chevrolet Cruze. In a effort to maintain top customer service, we are sending you original equipment carpet floor mats. One of the things I will need to confirm is that your vehicle has dark gray interior. The lead time for these floor mats is one week. Our parts department will ship them directly to your home. We thank you for your business and wish you safe motoring in your new vehicle! Best Regards
This is the text message from *** from corwin Dodge in regards to a 2015 Chevy cruz stick shift. Also the response from Corwin Dodge is all lies. There was no agreement and if there was where is the proof in writing as nd I received a letter from the title company stating the car has a lien on it as and it is in someone e.g. else's name and if Corwin Dodge took care of the problem why havent I received a title and why did they paint the car with out my permission. Also the paint job is very unprofessional and they have not done anything I have wanted to make it right. Plus my rugs were stole from the car when they towed it in and haven't replaced them or offered any money. The car was suppose a one owner according to what *** said but when I looked at the car fax it was 3 owners. They also put my old address and not current figured out they did that to get the loan to go through as I hadn't lived at the other address but for a few weeks. This whole experience has been very deceitful and I have never had anything compare to this
This car has been repossessed by the bank, I refused to make payments on a vehicle I did not have a title for.
We went above and beyond to help ***. She knew exactly what she was buying and for how much as she had a chance to read every paper she signed. We have addressed all her other complaints out of customer satisfaction.
The associate was not honest regarding the down payment amount and lead me to believe that my loan approval was no longer valid when it actually was. I contacted the loan company myself and was made aware of the associate's (***) dishonesty.
To whom it may concern,
*** CDJR tried to secure financing for ***, through an outside lender. The lender did limit the amount to be financed on 2019 Compass to $22,155.00. To meet the terms of the leader, I took $1300 down to get to that condition. *** sales tries to make every sale possible. We wish the conditions could have been made.
Please feel free to call with any questions.
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*** CDJR of Springfield
The associate was not honest regarding the down payment amount and lead me to believe that my loan approval was no longer valid when it actually was. I contacted the loan company myself and was made aware of the associate's (***) dishonesty.
To whom it may concern,
*** CDJR tried to secure financing for ***, through an outside lender. The lender did limit the amount to be financed on 2019 Compass to $22,155.00. To meet the terms of the leader, I took $1300 down to get to that condition. *** sales tries to make every sale possible. We wish the conditions could have been made.
Please feel free to call with any questions.
***
*** CDJR of Springfield
The associate was not honest regarding the down payment amount and lead me to believe that my loan approval was no longer valid when it actually was. I contacted the loan company myself and was made aware of the associate's (***) dishonesty.
To whom it may concern,
*** CDJR tried to secure financing for ***, through an outside lender. The lender did limit the amount to be financed on 2019 Compass to $22,155.00. To meet the terms of the leader, I took $1300 down to get to that condition. *** sales tries to make every sale possible. We wish the conditions could have been made.
Please feel free to call with any questions.
***
*** CDJR of Springfield
My name is *** and my husband who is stationed close to Springfield leased a Dodge Ram on August 10 2019. The company still not have provided permanent license plates. The temp tags have expired. We have been asking them for the permanent license plates for weeks know. They have given multiple excuses. They said they would drive them to my husband and they haven't done that. They said they would overnight them a week ago and that is not true. I live in NJ and they tried to say the state of NJ is being difficult. I told them I would pick them up since I am located here but they would not give me a location or tracking number. Now they won't answer our calls.
Thank you for your recent request to obtain license plates from another state. We are aware of the situation and have been in contact to rectify. We are working diligently with your home state to get them as quick as possible. Thanks again for your patience. Steven Snodgrass Manager
My name is *** and my husband who is stationed close to Springfield leased a Dodge Ram on August 10 2019. The company still not have provided permanent license plates. The temp tags have expired. We have been asking them for the permanent license plates for weeks know. They have given multiple excuses. They said they would drive them to my husband and they haven't done that. They said they would overnight them a week ago and that is not true. I live in NJ and they tried to say the state of NJ is being difficult. I told them I would pick them up since I am located here but they would not give me a location or tracking number. Now they won't answer our calls.
Thank you for your recent request to obtain license plates from another state. We are aware of the situation and have been in contact to rectify. We are working diligently with your home state to get them as quick as possible. Thanks again for your patience. Steven Snodgrass Manager
My name is *** and my husband who is stationed close to Springfield leased a Dodge Ram on August 10 2019. The company still not have provided permanent license plates. The temp tags have expired. We have been asking them for the permanent license plates for weeks know. They have given multiple excuses. They said they would drive them to my husband and they haven't done that. They said they would overnight them a week ago and that is not true. I live in NJ and they tried to say the state of NJ is being difficult. I told them I would pick them up since I am located here but they would not give me a location or tracking number. Now they won't answer our calls.
Thank you for your recent request to obtain license plates from another state. We are aware of the situation and have been in contact to rectify. We are working diligently with your home state to get them as quick as possible. Thanks again for your patience. Steven Snodgrass Manager
Well it has been 3 months since my issue with Corwin Dodge in Springfield, MO. For all who do not know I bought my 2017 SRT Charger from them. I brought it in because at 3080 miles I notice that the paint on my 54K car was starting to oxidize. I brought it in on a Tuesday morning and dropped it off with them to have them fix the issue. The following morning I get a call from ***, one of the service advisers there stating that over night someone had jumped the fence and stole all 4 tires, wheels, and lug nuts and then dropped my car on the ground. I got in my truck an drove as fast as I could up to the Corwin and saw my car just sitting there with the front rotors on the ground. To make a long story shorter I spoke with the Dealership manager *** and he assured me everything would be taken care of. Well he was right on that part! Everything was taken care of by me and my insurance company. Now since the car has a major indecent on *** it has lost about $15K to $20K in value according to other dealerships when they make an offer on it. I not only lost value in the car I also have to pay the deductible as well. These people there are crooks all together. Never believe what they say if you go there. They will BS the pants off you. They know that the car has lost value. I left it with them in their care and they should be responsible for it. They do not give a *** about their customers at all. I have spent over 250K at this dealership and then this is how they treat you?
did bring his vehicle for service on mentioned date. While the vehicle was here for repair the vehicle was vandalized in the middle of the night. Mr Russo was called right away as well as the Springfield Police department. Corwin CDJR does appreciate the Russo's relationship. When the incident happened, I spoke with *** that he would need to contact his insurance company. The insurance company did take care of the necessary repairs to bring vehicle back to original condition. Corwin CDJR has signs posted all through the shop to help this understanding. The insurance company did recognize that that why people have insurance and took care of the matter. Bottom line is we all feel really bad that this situation happened and wished it didn,t. Again sorry for all the headaches this has caused. ***.
Complaint: ***
I am rejecting this response because:
The only signs that they have up is signs that say not responsible for personal property left in vehicles. I have been up in this shop several times and have never seen such a sign. Also their service tech *** never even had me sign the car in so any paperwork they have that has a signature on the signed if any exists. I will not take a I am sorry since now I am out several thousands of value and also out of pocket funds for my deductible.
Sincerely
Well it has been 3 months since my issue with Corwin Dodge in Springfield, MO. For all who do not know I bought my 2017 SRT Charger from them. I brought it in because at 3080 miles I notice that the paint on my 54K car was starting to oxidize. I brought it in on a Tuesday morning and dropped it off with them to have them fix the issue. The following morning I get a call from ***, one of the service advisers there stating that over night someone had jumped the fence and stole all 4 tires, wheels, and lug nuts and then dropped my car on the ground. I got in my truck an drove as fast as I could up to the Corwin and saw my car just sitting there with the front rotors on the ground. To make a long story shorter I spoke with the Dealership manager *** and he assured me everything would be taken care of. Well he was right on that part! Everything was taken care of by me and my insurance company. Now since the car has a major indecent on *** it has lost about $15K to $20K in value according to other dealerships when they make an offer on it. I not only lost value in the car I also have to pay the deductible as well. These people there are crooks all together. Never believe what they say if you go there. They will BS the pants off you. They know that the car has lost value. I left it with them in their care and they should be responsible for it. They do not give a *** about their customers at all. I have spent over 250K at this dealership and then this is how they treat you?
did bring his vehicle for service on mentioned date. While the vehicle was here for repair the vehicle was vandalized in the middle of the night. Mr Russo was called right away as well as the Springfield Police department. Corwin CDJR does appreciate the Russo's relationship. When the incident happened, I spoke with *** that he would need to contact his insurance company. The insurance company did take care of the necessary repairs to bring vehicle back to original condition. Corwin CDJR has signs posted all through the shop to help this understanding. The insurance company did recognize that that why people have insurance and took care of the matter. Bottom line is we all feel really bad that this situation happened and wished it didn,t. Again sorry for all the headaches this has caused. ***.
Complaint: ***
I am rejecting this response because:
The only signs that they have up is signs that say not responsible for personal property left in vehicles. I have been up in this shop several times and have never seen such a sign. Also their service tech *** never even had me sign the car in so any paperwork they have that has a signature on the signed if any exists. I will not take a I am sorry since now I am out several thousands of value and also out of pocket funds for my deductible.
Sincerely
Well it has been 3 months since my issue with Corwin Dodge in Springfield, MO. For all who do not know I bought my 2017 SRT Charger from them. I brought it in because at 3080 miles I notice that the paint on my 54K car was starting to oxidize. I brought it in on a Tuesday morning and dropped it off with them to have them fix the issue. The following morning I get a call from ***, one of the service advisers there stating that over night someone had jumped the fence and stole all 4 tires, wheels, and lug nuts and then dropped my car on the ground. I got in my truck an drove as fast as I could up to the Corwin and saw my car just sitting there with the front rotors on the ground. To make a long story shorter I spoke with the Dealership manager *** and he assured me everything would be taken care of. Well he was right on that part! Everything was taken care of by me and my insurance company. Now since the car has a major indecent on *** it has lost about $15K to $20K in value according to other dealerships when they make an offer on it. I not only lost value in the car I also have to pay the deductible as well. These people there are crooks all together. Never believe what they say if you go there. They will BS the pants off you. They know that the car has lost value. I left it with them in their care and they should be responsible for it. They do not give a *** about their customers at all. I have spent over 250K at this dealership and then this is how they treat you?
did bring his vehicle for service on mentioned date. While the vehicle was here for repair the vehicle was vandalized in the middle of the night. Mr Russo was called right away as well as the Springfield Police department. Corwin CDJR does appreciate the Russo's relationship. When the incident happened, I spoke with *** that he would need to contact his insurance company. The insurance company did take care of the necessary repairs to bring vehicle back to original condition. Corwin CDJR has signs posted all through the shop to help this understanding. The insurance company did recognize that that why people have insurance and took care of the matter. Bottom line is we all feel really bad that this situation happened and wished it didn,t. Again sorry for all the headaches this has caused. ***.
Complaint: ***
I am rejecting this response because:
The only signs that they have up is signs that say not responsible for personal property left in vehicles. I have been up in this shop several times and have never seen such a sign. Also their service tech *** never even had me sign the car in so any paperwork they have that has a signature on the signed if any exists. I will not take a I am sorry since now I am out several thousands of value and also out of pocket funds for my deductible.
Sincerely
We have our Jeep wrangler that was consuming oil. We have a extended warranty on the jeep. So far its been about 3 months since the issues was noticed. However our jeep has been at the dealership for 7 weeks and still going. Everytime we call there is a excuse. The jeep sat in the back for over 2 weeks before they even had it in to figure out what the issue is. They said they found the issue and sent off the head for work. They have all the parts to fix it per the service tech. however its still not finished. We also have had a rental for 7 weeks as well. Terrible customer service and our jeep, or any ones vehicle should never have to be at dealership for work for 7 plus weeks. Will be contacting lemon law attorney to see what kind of case we have since it was purchased less than a yr ago and has a warranty. Its been there for over 30 business days
We have resolved this issue with the customer internally. Since this complaint was filed the customer has received their vehicle back with the repairs completed. The amount disputed was resolved between us and the customers third party extended warranty and the customer was only required to pay their $100.00 deductible. Any Further questions or concerns please feel free to reach out to
We have our Jeep wrangler that was consuming oil. We have a extended warranty on the jeep. So far its been about 3 months since the issues was noticed. However our jeep has been at the dealership for 7 weeks and still going. Everytime we call there is a excuse. The jeep sat in the back for over 2 weeks before they even had it in to figure out what the issue is. They said they found the issue and sent off the head for work. They have all the parts to fix it per the service tech. however its still not finished. We also have had a rental for 7 weeks as well. Terrible customer service and our jeep, or any ones vehicle should never have to be at dealership for work for 7 plus weeks. Will be contacting lemon law attorney to see what kind of case we have since it was purchased less than a yr ago and has a warranty. Its been there for over 30 business days
We have resolved this issue with the customer internally. Since this complaint was filed the customer has received their vehicle back with the repairs completed. The amount disputed was resolved between us and the customers third party extended warranty and the customer was only required to pay their $100.00 deductible. Any Further questions or concerns please feel free to reach out to
We have our Jeep wrangler that was consuming oil. We have a extended warranty on the jeep. So far its been about 3 months since the issues was noticed. However our jeep has been at the dealership for 7 weeks and still going. Everytime we call there is a excuse. The jeep sat in the back for over 2 weeks before they even had it in to figure out what the issue is. They said they found the issue and sent off the head for work. They have all the parts to fix it per the service tech. however its still not finished. We also have had a rental for 7 weeks as well. Terrible customer service and our jeep, or any ones vehicle should never have to be at dealership for work for 7 plus weeks. Will be contacting lemon law attorney to see what kind of case we have since it was purchased less than a yr ago and has a warranty. Its been there for over 30 business days
We have resolved this issue with the customer internally. Since this complaint was filed the customer has received their vehicle back with the repairs completed. The amount disputed was resolved between us and the customers third party extended warranty and the customer was only required to pay their $100.00 deductible. Any Further questions or concerns please feel free to reach out to
Took my 2010 Dodge journey to get everything wrong with it diagnosed. The service man called me to ask if he could spend a couple hundred dollars to put in a battery to diagnose, I said yes that’s fine. I go to pick it up and they charged me $560 for work done when I only gave permission for a couple hundred for a battery and he only took $80 off for doing work that he did not get permission to do.
I have reviewed the service repair order for the 2010 Journey. I see where we went though various concerns on the vehicle. Please give me a call to discuss further.