Cornerstone Plymouth

Initial Business Response / [redacted] (1000, 6, 2015/10/14) */ Hi Ms [redacted] , I am very sorry if you were mistreated on your visit to our dealershipI know we have done business in the past and we in no way meant to offend youI have spoken with Gaylan and Phil regarding this matter and they did do their very best to try to sell you a vehicleI have spoken with our owner about this matter and both Phil and Gaylan have been cautioned very heavily to treat all of our customers with respectI will not debate in this forum the exact situation or Phils version of what happened, we would prefer to move forwardRegretfully at this time we are not able to sell you a new vehicle

Revdex.com received following e-mail from consumer, indicating that her concerns were ultimately addressed: I was transferred to the finance assistance, Amanda, who not only got me the GAP insurance I needed, but also sent me (in a very short period of time) the other information I needed from that listShe went above and beyond to try and help meWhile I still would prefer to not deal with Cornerstone in Plymouth again, she definitely helpedTo my knowledge I have all I need, but it was still me reaching out vsthem returning calls or emails (initially - Amanda rocked this like a star!).I did receive one voicemail from the one finance associate I had left multiple messages for, but no information left other than for me to call her back - and this was after I placed complaint with Revdex.comRelated? Maybe.Thank you for your assistance in trying to help me resolve this [redacted]

Revdex.com received following e-mail from consumer, indicating that her concerns were ultimately addressed: I was transferred to the finance assistance, Amanda, who not only got me the GAP insurance I needed, but also sent me (in a very short period of time) the other information I needed from that...

list. She went above and beyond to try and help me. While I still would prefer to not deal with Cornerstone in Plymouth again, she definitely helped. To my knowledge I have all I need, but it was still me reaching out vs. them returning calls or emails (initially - Amanda rocked this like a star!).I did receive one voicemail from the one finance associate I had left multiple messages for, but no information left other than for me to call her back - and this was after I placed complaint with Revdex.com. Related? Maybe.Thank you for your assistance in trying to help me resolve this. [redacted]

Initial Business Response /* (1000, 6, 2015/10/14) */
Hi Ms. [redacted],
I am very sorry if you were mistreated on your visit to our dealership. I know we have done business in the past and we in no way meant to offend you. I have spoken with Gaylan and Phil regarding this matter and they did do their...

very best to try to sell you a vehicle. I have spoken with our owner about this matter and both Phil and Gaylan have been cautioned very heavily to treat all of our customers with respect. I will not debate in this forum the exact situation or Phils version of what happened, we would prefer to move forward. Regretfully at this time we are not able
to sell you a new vehicle.

We sent out the vehicle to Volkswagen for diagnosis of the check engine light and made the repairs they suggested.  The light came back on when customer picked up vehicle.  We put the customer in a loaner car sent the vehicle back to Volkswagen to see why the issue is still present. ...

Cornerstone Auto paid for the diagnosis of the check engine light.  Tau at Volkswagen wants more diagnosis time to figure out what is going on with the vehicle.  With any Extended warranty the vehicle has to be diagnosed to be able to determine if the repair is covered under the contract.  We advised the customer to bring the vehicle to Volkswagen for further diagnosis and we will do everything we can assist the customer if indeed they find something wrong that is covered under the contract.  Thank you