Cornerstone Mortgage Group

I am sorry to hear the final days of your closing did not go as you had expected Our ultimate goal is to always provide excellent customer service for the best loan experience I will look further into the timeline and process and see where we could have improved Please feel free to give me a call if you would like to discuss more in-depth Again I apologize for any delay [redacted] PresidentCornerstone Mortgage GroupCornerstone Mortgage Group [redacted] ***Main Office [redacted] ***Direct [redacted] Mobile [redacted] Fax [redacted] website | bio | vCard | map | email

We spoke with the borrowers and they ended up saying that it was a miscommunication based on language. She also stated that they tried to remove the complaint once we emailed. I have cut and pasted their email

I am sorry to hear the final days of your closing did not go as you had expected.  Our ultimate goal is to always provide excellent customer service for the best loan experience.  I will look further into the timeline and process and see where we could have improved.  Please feel free...

to give me a call if you would like to discuss more in-depth.  Again I apologize for any delay.   [redacted] PresidentCornerstone Mortgage GroupCornerstone Mortgage Group[redacted]Main Office [redacted]Direct [redacted]Mobile [redacted]Fax [redacted]website | bio | vCard | map | email