Cornerstone Homes

Dear [redacted] & [redacted] , I want to apologize for the delay in Cornerstone Homes warranty response, moving forward to make things right, Cornerstone Homes would like to resolve your warranty issues in a timely manner Since we have received this notice from the Revdex.com we have attempted to contact you several times with no successPlease either reach out our warranty department, they are aware of your frustration and are waiting to schedule your drywall repair and address your warranty issues or provide us your best contact number and our warranty department will contact youSincerely, Tim S [redacted] Assistant Manager Cornerstone Homes NW, LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] However I would like the company to know that we at no time had people living here We had two family members staying with us for about a week So at no time was there people staying As for the dogs we must have misunderstood the animal fee and appreciate that rent was not raisedTwo of these dogs are emotional support animals for myself and my son At this time I would like to just move forward I, [redacted] was diagnosed with Stage IV colon cancer this month I do not wish to continue a fight as the repairs have been done and important right now is my health any my children

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] **

Dear Homeowner, We sincerely apologize for your negative experience and for the delay in getting your concerns resolved. We have since made changes to our processes to ensure a better customer service experience for you and our other homeowners. As you know, we are currently performing work on your... home to finalize your open warranty items. If you have any questions about the work being performed or any other questions, please let us know. Sincerely, Jim C [redacted] Warranty Department Cornerstone Homes NW, LLC

Complaint: ***
I am rejecting this response because:Firstly, as was discussed with JP following the wonderful conservation with Don, we had bugs entering our home due to the fact that our home is not sealedWe requested an exterminator as soon as possible to deal with this issueWe were informed that it would not be possible to get some one out over the weekend, this conversation happened May 5, but that Cornerstone would get some one to come out on MondayThis, like several other promises, never occurredI assume you would like us to forget that you agreed to this but we have not.Secondly, I do appreciate the fact that since we were treated very poorly by one of Cornerstone's employees, they have been much more concerned with getting our home issues fixedWe, however, still do not have a time line for when the repairs, we have been discussing for almost two years will be completedWe know we will not be able to have our flooring replaced until the middle of June and we are expected to take time off from work in order for these repairs to be completeWe do not have a time frame for painters or any finishing work. I do not feel this is a "timely manner" and I do not believe we should have to be inconvenienced anymore for these repairs to be completedIt is not unreasonable to request that work be completed on weekends or evenings due to our work scheduleWe should not have to be forced to take off for errors we did not make and repairs we have waited two years to see completed
Sincerely,
*** ***

Dear Homeowner, We read your Revdex.com review about us not following through regarding treating your home for antsIt appears there was a misunderstanding with thisWhen we discussed this with you earlier, it was our understanding that we had given you permission to find a pet-friendly exterminator and that we would provide a reimbursement for the treatmentWe now see that we did not clearly communicate this, and for this we apologizeAs you know, we have since reached out to you and you have provided us with a preferred exterminatorRegarding the timeline for the repairs, we are currently working to complete the issues related to your house as quickly as possible, and have reviewed the schedule and estimated completion time with youTo better fit your schedule, we have been performing work mainly in the evenings outside our business hoursWhen the work on your house has involved subcontractors, we have been limited to their schedule and working hours; however, some have been able to work outside those limitationsWe appreciate it that you have been communicating with us regarding your available hours.Please feel free to reach out to us at any time with your concernsSincerely, JimWarranty Department*** ***Office: 360-659-

Dear *** *** Cornerstone Homes has received your letter dated August 18, As you point out in the letter, the two concerns you have with Cornerstone Homes are {1) your warranty item was not fixed to your satisfaction and {2) the amount of time it took for Cornerstone Homes to respond to
your concernCornerstone Homes has heard your concerns and taken action; since your letter was written your attic has been cleaned, a fan and additional venting have been added, the drywall has been repairedThe final electrical work and new insulation have been scheduledOnce all of the remaining work is complete a Cornerstone Homes warranty representative will follow up with you to make sure your concerns have been addressedWe thank you for your feedback and look forward to a swift and complete resolution to your warranty

Dear Homeowner, We sincerely apologize for your negative experience and for the delay in getting your concerns resolved. We have since made changes to our processes to ensure a better customer service experience for you and our other homeowners. As you know, we are currently performing work on your...

home to finalize your open warranty items. If you have any questions about the work being performed or any other questions, please let us know. Sincerely, Jim C[redacted] Warranty Department Cornerstone Homes NW, LLC

Dear [redacted] & [redacted], I want to apologize for the delay in Cornerstone Homes warranty response, moving forward to make things right, Cornerstone Homes would like to resolve your warranty issues in a timely manner.   Since we have received this notice from the Revdex.com we have...

attempted to contact you several times with no success. Please either reach out our warranty department, they are aware of your frustration and are waiting to schedule your drywall repair and address your warranty issues or provide us your best contact number and our warranty department will contact you. Sincerely, Tim S[redacted] Assistant Manager Cornerstone Homes NW, LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]