Cornerstone Community Federal Credit Union

[redacted] - The above reference complaint has been reviewedAs of 11/all the fees that our member had been charged were reversed leaving her a negative balance of $We will go ahead and reverse the amount of her negative balance and get her checking account closed per her instructions Please note - our arrangement with the [redacted] Plan does not include Cornerstone cancelling our member's existing policiesIt is the responsibility of the member to call [redacted] to cancelBecause our member was on the list to be paid in October, the funds were taken from her accountWe apologize for any misunderstanding and will make sure our member's request is satisfiedThank you

Upon a full review of the member's loan payment history, the full payment was not made within the days of the due date. Therefore, the late payment was reported to the credit bureaus

[redacted] - The above reference complaint has been reviewed. As of 11/9 all the fees that our member had been charged were reversed leaving her a negative balance of $13.77. We will go ahead and reverse the amount of her negative balance and get her checking account closed per her instructions. ...


Please note - our arrangement with the [redacted] Plan does not include Cornerstone cancelling our member's existing policies. It is the responsibility of the member to call [redacted] to cancel. Because our member was on the list to be paid in October, the funds were taken from her account. We apologize for any misunderstanding and will make sure our member's request is satisfied. Thank you