I called your customer Service number to report a faulty lid issue on my new core products Tri Core water pillow. I was not able to remove the lid to fill the Pillow. I had my son also try and he was not able to get the lid off.While trying to follow the instuctions the Tabs on top of the lid broke off. We still cant remove the lid.I purchased this item about 1 week ago on Walmart ,com .Total cost with free shippping was $38.88 Order number was #2000118-19493278.It was delivered yesterday 4/8/24 to my address.I called and spoke to your Customer Service dept. The person there told me to email your with the information and they would send me a new Bladder for the Pillow It is Tri-Core Water Pillow.My Name is Lorna Borger my phone number is 814 574 -9487.My address is 2120 Maid Marian Court, Fort Collins Colorado 80524 Please expedite the request as I am anxious to use the pillow.
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[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **