Coral Point Apartments

We looked at [redacted] account again, and we determined the following: [redacted] was charged for damages and cleaning fees which totaled to the amount of $226.65, this includes drip pans $14.00, Housekeeping $50, carpet clean $35, paint-cabinet and apartment 123.75. These were valid charges. [redacted]’s...

balance after the refundable deposit was applied is $1.65. The statement of deposit has been revised, we have waived the $72.80 additional fee and have honored the rent amount that was given to [redacted] by the leasing manager, and we have also waived the renter’s insurance fee for the month of April. [redacted] account balance is now Zero, and there will be no collection action on this account.

Ms. [redacted] is correct in her claim that we mistakenly sent her a 5 day notice of termination of her lease. We are embarrassed that this occurred, and have taken action to ensure that such a mistake can not happen again. The five day notice has been cancelled, and will not be sent to our legal...

representatives for any further action. We have reviewed Ms. [redacted] payment ledger, and made the appropriate adjustment to ensure that there is no longer a balance due reflected on her account. Ms. [redacted] will not be evicted, and this erroneous notice will not be a part of her rental history, nor will it ever have any effect on her credit report.I have personally reached out to Ms. [redacted] and scheduled a telephone call for 12/17/2015 so that we can discuss her other concerns. It is my hope that we can talk through these issues and that I can convince her that this was an honest mistake that came about as a result of a change in personnel, and that she will accept our sincere apology for this mistake.

Ms. [redacted] is correct in her claim that we mistakenly sent her a 5 day notice of termination of her lease. We are embarrassed that this occurred, and have taken action to ensure that such a mistake can not happen again. The five day notice has been cancelled, and will not be sent to our legal...

representatives for any further action. We have reviewed Ms. [redacted] payment ledger, and made the appropriate adjustment to ensure that there is no longer a balance due reflected on her account. Ms. [redacted] will not be evicted, and this erroneous notice will not be a part of her rental history, nor will it ever have any effect on her credit report.I have personally reached out to Ms. [redacted] and scheduled a telephone call for 12/17/2015 so that we can discuss her other concerns. It is my hope that we can talk through these issues and that I can convince her that this was an honest mistake that came about as a result of a change in personnel, and that she will accept our sincere apology for this mistake.

We looked at [redacted] account again, and we determined the following: [redacted] was charged for damages and cleaning fees which totaled to the amount of $226.65, this includes drip pans $14.00, Housekeeping $50, carpet clean $35, paint-cabinet and apartment 123.75. These were valid charges. [redacted]’s...

balance after the refundable deposit was applied is $1.65. The statement of deposit has been revised, we have waived the $72.80 additional fee and have honored the rent amount that was given to [redacted] by the leasing manager, and we have also waived the renter’s insurance fee for the month of April. [redacted] account balance is now Zero, and there will be no collection action on this account.