Coral Island Vacations

I had a great sales experience with resort save. The sales people were friendly and helpful. They explained everything jay I would be responsible for on my upcoming trips and they told me everything. That would be included. Jason J was particularly helpful and gave me a great discount.

I "won" a contest on a local radio station on March 12, 2018. In order to secure my vacation, they required a $349.00 payment. Before I agreed to pay, I asked if there was a refund period. A company representative named Rosa S told me that I have a period of 62 hours to cancel my trip and get a full refund.

The next day, March 13, 2018, I called and requested to cancel my trip and get a refund. After speaking to several people, a company representative named Luis T told me that I am not eligible for a full refund and offered to send me a gift card for $150.00 with the condition that I still had to go on the trip.

This is not what we agreed to on the phone. Every representative I have talked to has tried to fast talk me and transfer me to a different departments where nothing gets resolved.
Product_Or_Service: Vacation

I am requesting a refund from this organization due to their failure to provide services to me.
On 11/20/2015 I purchased a vacation package from this organization in the amount of $997 plus the $60 charge to my account last week for the booking of a trip to Mexico that I no longer wish to take. This package included various vacation destinations. I was told specific instructions regarding the booking of the destinations. I was told that I had 3 years to use all the vacations or they would expire. It has been a a horrible experience to use these vacations. Each time I attempt to book, I am being told something different. Last week I booked a trip to Mexico, that went ok. But when I attempted to book the other trips all on the same call I was told that I needed to book my trip with a female traveler for my other trips. When I questioned this Lori told me that I had to have a female companion that shares the same residence that I have and her address on the drivers license must match mine. When I purchased the package, I was told that I had to have a female companion only on the trip to Costa Rica. (I remember this perfectly because at that time I was merely dating and would not have had purchased if I had to be co-habitating with someone) I attempted to book a trip in Aug/Sept 17 for Oct 17 for South Florida. At that time they told me that this destinations was no longer available. They offered to email me a list of available destinations. I actually got the email while I was on the phone with the rep and South Florida was on the list at that time. And, last week when I called South Florida was still available, but only if I booked with a female companion. In late January 2017 I called to reserve lodging for April 2017. I booked a trip for South Florida and they charge me about $50 fee. Within a couple of days I received an email advising me to call them about my booking. When I called they told me that the destination was not available even though I was making my reservation 30 to 45 days ahead of time, thus guaranteeing me lodging. When I requested information in writing explaining the denial of my booking, they refused to give me anything in writing. I spoke to Bryan F and they put me in a ***, which was nothing like the resort style destinations I had been promised. In the last week of October 2017 I was contacted by them. They were inquiring as to why I haven't traveled and I told them that I was actually in Ft. Lauderdale and that I had experience trouble booking. They told me that my package had expired and that I could keep it current for more money. When I challenged this, they reviewed my package an told me that everything was ok. At that time I spoke to Mr. Preston T who assured me that I would be able to have all of this resolved. I am attaching emails that I have sent as well as their correspondence back to me. I don't feel as though I have done anything wrong. They have not lived up to their promises.
Lastly, on several occasions I requested their business license information both verbally and via email. Each time, no response.

This business charges hidden fees.
When I purchased this, they assured me that there would be no hidden fees. I made sure to ask what taxes and booking fees I would be responsible for and they said it was all included. When I went to book it, of course there are hidden fees.

I purchased a vacation package from this group and requested a refund because they failed to provide the service and honor my reservation.

The company claims to be a vacation service and takes money from people up front for vacations. When I attempted to book my vacation, this fraudulent company failed to do so. After several attempts to get my money back, they agreed to return it but never did. My credit card company attempted to get the refund on my behalf but the company failed to respond to them as well.