CopperTree Outdoor Lifestyles

We refunded the customers invoice same day and reinstalled his old battery See attached invoice showing refund in comment sectionWe also replaced the damaged rod/mount for the battery After speaking with the customer, he requested that we replace both rods and the mount and so we obliged The mount kit has been purchased and are waiting for the customer to return for the installation Any further information needed, please contact the store manager Gariett D [redacted] @ [redacted] or the Area Manager Jimmie P [redacted] @ 330-365- Thank you Vicky J [redacted] Office Manager

I am rejecting this response because:Valvoline has not responded to any contact attempts on my part I have sent the supports via Certified Mail (which was signed for) twice- I have attached said supports.once to the local Cuyahoga Falls Store, and once to their corporate care office in Kentuckywhen I never received even the courtesy of a reply, I tweeted Valvoline I received a canned answer to contact customer care.I emailed customer care on March No response.That is why I submitted this complaint to the Revdex.comI did Customer Care today, was advised that there is a claim set up, and that "Legal" is reviewing this.No timeline, no other response.Based on Valvoline's poor communication, as well as their abysmal history on Consumer Affairs and their own Facebook page, I do not want this file closed at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Initial Business Response /* (1000, 11, 2016/05/17) */
Received via email:
We will be refunding the customer the total amount of her invoice with us since she was not satisfied with our serviceOur apologies for not responding sooner
Thank you
Vicky SJ***
YACC / New York Mkts
Office Manager
Ashland Inc
Valvoline Instant Oil Change
Georgetown Rd, Suite C
Hudson, OH
Phone: + ***
Fax: +1-800-417-
ashland.com
Initial Consumer Rebuttal /* (2000, 13, 2016/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept their response but only because I made this mistake: instead of my desired resolution being to pay me for the vehicle inspection, I should have put that I don't really care about the money but more about the problem with dishonesty that abounds within this companyI will accept the $but I will never use them again, and neither will my networkI have been spreading the wordIt's disturbing that the woman apologized for her delay in response to the complaint, but not for the crafty lies of her employeesI'm sure she has no intention of putting any effort into changing the way they do business so what's the point in pursuing this matter further(This is just further conviction of the wickedness of the world we live in! This company is a wolf in shepard's clothing!)

We have already submitted this to our legal deptany further contact should be directed thru them.*** *** at *** thank you

We refunded the customers invoice same day and reinstalled his old battery.  See attached invoice showing refund in comment section. We also replaced the      damaged rod/mount for the battery.  After speaking with the customer, he requested...

that we replace both rods and the mount and so we obliged.  The mount      kit has been purchased and are waiting for the customer to return for the installation.      Any further information needed, please contact the store manager Gariett D[redacted] @ [redacted] or the Area Manager Jimmie P[redacted] @ 330-365-7495     Thank you      Vicky J[redacted]      Office Manager

I am rejecting this response because:Valvoline has not responded to any contact attempts on my part.   I have sent the supports via...

Certified Mail (which was signed for) twice-  I have attached said supports.once to the local Cuyahoga Falls Store, and once to their corporate care office in Kentucky. when I never received even the courtesy of a reply, I tweeted Valvoline.   I received a canned answer to contact customer care.I emailed customer care on March 20.   No response.That is why I submitted this complaint to the Revdex.com. I did Customer Care today, was advised that there is a claim set up, and that "Legal" is reviewing this.No timeline, no other response.Based on Valvoline's poor communication, as well as their abysmal history on Consumer Affairs and their own Facebook page, I do not want this file closed at this time.