Copper Mountain Resort

Dear Revdex.com, I, [redacted] , on [redacted] behalf have resonded to the guest by calling him directly we will look into the compliant and figure out what happened and adjust the credit card as necessary sincerely, ***

Dear Revdex.com, We received this compliant directly from the guest and responded to him twice outlining our policies on the Resort Surcharge and drink specials
"">Although we stick by our policies, we will refund his credit card $as he requested based on the fact that our restaurant server failed to mention any drink specials and find that not to be acceptablePlease let the guest know that the $in question will be refunded within 3-business daysOur sincere apologies to the guest for feeling like he received any misleading information as that was not our intentSincerely, Laura B*** Hospitality Director Copper Mountain Resort

A lift ticket is required to utilize any terrain and lifts usedfor skiing and snowboarding at Copper Mountain for liability reasonsWeapologize if Ms*** was misdirected by an employee at Copper, however if shecould provide us the names of these employees we would be happy to follow
upwith the specific employees to clarify our policiesIn addition, we apologizefor the timeliness of response by our manager and will follow up accordingly.As a courtesy, a discounted lift ticket for lessons is offered as a result ofthe limited terrain a beginner guest or a lesson guest may use on the day ofthe lessonFull price lift tickets are currently $per personIn order toutilize the Green Acres area, the lift tickets are discounted to $perpersonAs per the discussion the customer had with ***, $was refunded tothe credit card on file on December 28, and two Green Acres lift ticketswere purchased for use of the area during the ski lesson

Overcharged me for Season Pass by not crediting me for my $49.00 initial payment made in April before the ski season.

Revdex.com:
I have reviewed the response made by the business, and do not wish to continue this dispute at this time, though I do wish the business had been more transparent about its network functionality on its webpage.
Regards,
[redacted]

Dear Revdex.com,
I, [redacted], on [redacted] behalf have resonded to the guest by calling him directly.
we will look into the compliant and figure out what happened and adjust the credit card as necessary.
sincerely,
[redacted]