Coppell Car Care

Initial Business Response /* (1000, 8, 2016/08/16) */
July 30,
Revdex.com of Northern Indiana *** *** ***
Fort Wayne, IN XXXXX
RE Case: *** *** *** *** ***
I personally apologize to *** *** for the misunderstanding that led to this disputeI was unaware that
the Funeral Director that met with and arranged the Memorial Service for Mrs*** had scheduled for that day and promised *** the larger lounge spaceThis was a miscommunication on my and the staff's partHad I known when making arrangements with the second family I would have honored the Mr*** request for the lounge space
I unfortunately never got meet Mr*** in person but was able to speak to his daughter and her husband earlier in the day.-Since the second family's service hebegu.n at 2:PM and the *** family's visitation did not begin .until 4:PM I did decide to leave both families lounge space as it wasI noted how upset Mr***'s daughter and her husband were over the situation when I first spoke to the around 1:PMAgain, I never personally spoke to Mr*** but his daughter and her husband
I understand Mr*** has requested a "refund" as part of the desired resolutionAfter reviewing the contract which was signed on June 21, 2016, I see that the Funeral Director had initially given, as a courtesy to the family, a discount of *** Normally our charge for visitation is *** and out charge for a funeral service (separate days) is *** Mr*** was only charged *** for BOTH daysI also must state that thebill is not yet paid and our contract terms are as follow: Net due daysAs a courtesy to Mr*** I am willing to forgo any and all late fees/penalties if the bill is paid in a timely fashion to help alleviate this dispute
The lounge space that was given to Mr***, although smaller, served the purpose and I was told by staff that MrLita-veces.son-in-law did state that the lounge issue "did not matter as much as they thought it would"Again, it was not the space promised to *** and for that I apologizeWe strive to serve our families with the care and dignity they deserve and I know that the myself and the Funeral Director that served the *** family have lost sleep knowing that this situation has made it harder for *** during his time of mourningI wish the *** family all the best and will keep them in my prayers during this difficult time
** *** ***
Scheterville, IN XXXXX
(21g) XXX-XXXX Fax (XXX) XXX-XXXX
*** *** ***
Hammond, IN XXXXX
(XXX) XXX-XXXX Fax (XXX) XXX-XXX"