Cooper Design & Consulting

Re: C**plaint # [redacted] Sent via fax: [redacted] Dear Mr [redacted] .We are responding tothe above listedc**plaint Ms [redacted] purchased a pendant for $onI 1112/14, which she then returned in exchange fora pair of earrings on I 1/14( The earrings cost$517.50, and after crediting the cost of the pendant, the remaining monies Ms [redacted] owed MauiDivers was $+tax ($263.87)This amount was charged to heraccount(See attached receipts)We hadconversations with Ms[redacted] both whilein Hawaii and after she returned to Iowa, explaining to her that if she was unhappy for any reason with her purchase, shecould return theearrings and we would give her a full refund once she returned them to usWe have never received theearrings back.We continued our attempts to contact her fr [redacted] November through January 2015,and she has never responded.Please let us know if any additional information is neededBest regards,Emily T**Vice President Retail Sales

*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** ***
*** ** ***Aloha ***,I am so sorry that you did not receive a response back from us regarding the complaint from ***
*** *** about the replacement of her pearl earring Unfortunately, the person that you were emailing is no longer employed with the company In the future, please forward any emails regarding any complaints to me directly at *** Maui Divers Jewelry is not liable to replace Ms*** earringOur Forever Guarantees purchases against manufacturing faults Wear and tear, loss, stolen or accidental damage is not covered However, we are able to offer her 25% discount if she wants to purchase half a pair of earring If she agrees, she will need to send the earring that she has so we are able to match the pearl Below are the repair instructions:Please send your piece of jewelry to our Design Center We recommend you send your piece of jewelry to us via *** *** *** *** *** and that you INSURE the shipment for the amount you paid for your piece of jewelry You may ship your piece of jewelry to:MDHAttn: Customer Service*** *** ***
*** ** ***Please be sure to enclose a short note describing the problem you are experiencing and include your name, address, phone number, and email address information A receipt is NOT required for jewelry that bears our official trademark If the jewelry does not bear our official trademark, please include a copy of your receipt, or provide us with as much purchase information as possible (date of purchase, location, etc.) Jewelry that is not accompanied by a receipt will need to be identified and repair time may be delayed If a stone/pearl/coral is missing, please be sure to advise us of the color and type. We look forward to receiving your jewelry and restoring the piece back to its original beauty.Mahalo, Alicia F*

Re: C**plaint  #[redacted]Sent via fax: [redacted]Dear  Mr. [redacted].We  are  responding tothe  above  listedc**plaint.  Ms. [redacted]  purchased a pendant for $265.50 onI   1112/14, which she then  returned in exchange  fora pair of earrings...

 on  I   1/14( 14. The  earrings  cost$517.50,  and after  crediting  the  cost  of the  pendant,  the  remaining  monies  Ms. [redacted]  owed  MauiDivers was $252.00 +tax  ($263.87). This amount was charged  to  heraccount. (See attached   receipts)We  hadconversations with  Ms.[redacted] both  whilein Hawaii and after  she  returned to  Iowa,
explaining to  her that  if she was unhappy for  any reason  with her  purchase, shecould  return theearrings  and we would  give her  a full refund  once  she  returned them  to  us. We have never  received  theearrings  back.We  continued  our  attempts to contact her fr**  November 2014 through January  2015,and she has never  responded.Please let us know  if  any additional  information  is needed. Best regards,Emily T**Vice President Retail Sales