Cool Tools

Review: I placed an order on 3/30/2014 and insured that order. The order did not arrive. I phoned Cool Tools. Customer Service told me to reorder and I would be credited for the order that did not arrive. It is six months later and I am still unable to get credit for the order that did not get delivered to me. Post office said it was delivered but I was home with pneumonia for two weeks. It did not come here. Post office does not have any confirmation signature. I did not get the order. I want my refund.Desired Settlement: $97.99