Cool-It R V Ltd

Revdex.com:At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted] .Sincerely, [redacted] Please continue the complaint I have not heard from them

Revdex.com:At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted] .Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ My Client came in to my office, when his wife was not with him, and told me to do whatever needed to be done to fix their fridgeIt could not be fixed and so we put in a rebuilt unitThey were in a hurry to go on a holiday and we put the fridge in to get them on their wayWe did not do anything different with this client than we would with any otherPerhaps a little more time on their part of dropping the unit off would have created less concern for themWe are extremely busy in the summer and got to them as soon as possible [redacted] Cool It R.VLtd [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] No one way even there when [redacted] dropped the trailer off on Friday JuneWhen he came in to drop the keys off it was 6:am June and there was no one there and he left them in the mail boxI called myself several times and emailed after getting so frustratedThe only time you ever spoke to [redacted] was Saturday June I was sitting right beside [redacted] in our living roomHe apologized for the miscommunication between he and I and he thought I had a appointment set up for Friday to drop it off for u to look at it SaturdayIn my email I even said I know it's ur busy time and that if you don't have time to look at it just let us knowNot once did any one ever say do what ever u have to to fix itIt's over years old we would b out of our mind to dump a ton of money into it further more we didn't even tell u we were going away till after you already had it a weekI asked u every time we spoke on the phone what was wrong with it and how much would it cost to fix it [redacted] I want my money back [redacted] If you would like I can copy and past all our email conversations to dawn and I can get copies of all the messages we left for u

Revdex.com:At this time, my complaint, ID *** regarding Fiduciary Insurance Company of America has been resolved
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted].Sincerely,[redacted]  Please continue the complaint I have not heard from them

Revdex.com:At this time, I have not been contacted by Fiduciary Insurance Company of America regarding complaint ID [redacted]. However, I did leave a message for [redacted] a day after filing my complaint. I did receive a call back from [redacted] and [redacted] regarding our...

outstanding claims, but I have not heard from Fiduciary since April ** and am not sure if anyone is working on this. Please be advised that when I did speak with Fiduciary, the actual complaint was not discussed.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2015/07/20) */
My Client came in to my office, when his wife was not with him, and told me to do
whatever needed to be done to fix their fridge. It could not be fixed and so we put in
a rebuilt unit. They were in a hurry to go on a holiday and we...

put the fridge in to get
them on their way. We did not do anything different with this client than we would
with any other. Perhaps a little more time on their part of dropping the unit off
would have created less concern for them. We are extremely busy in the summer
and got to them as soon as possible.
[redacted]
Cool It R.V. Ltd.
780 [redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] No one way even there when [redacted] dropped the trailer off on Friday June26 When he came in to drop the keys off it was 6:30 am June 29 and there was no one there and he left them in the mail box. I called myself several times and emailed after getting so frustrated. The only time you ever spoke to [redacted] was Saturday June 27. I was sitting right beside [redacted] in our living room. He apologized for the miscommunication between he and I and he thought I had a appointment set up for Friday to drop it off for u to look at it Saturday. In my email I even said I know it's ur busy time and that if you don't have time to look at it just let us know. Not once did any one ever say do what ever u have to to fix it.. It's over 20 years old we would b out of our mind to dump a ton of money into it.
further more we didn't even tell u we were going away till after you already had it a week. I asked u every time we spoke on the phone what was wrong with it and how much would it cost to fix it. [redacted]
I want my money back. [redacted]
If you would like I can copy and past all our email conversations to dawn and I can get copies of all the messages we left for u.