Cool Events

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi We have not made an official announcement, but you can plan on running on June 25th, 2016! More details are on their way. Take care,Ryan

Hi [redacted]I have issued a request for active.com to refund your registration. Please allow time for them to process the transaction.Thanks,Ryan

Unfortunately, as has been stated. We are a no refunds event but are happy to assist you in a future event. Ryan

To whom it may concern,The event in Seattle was postponed to a later date due to circumstances beyond our control.  All participants were notified as soon as wee were and were provided with multiple options.  Our events are non refundable as is stated on the website, in the waiver that is...

signed by all participants and in the no refunds policy that all participants agree to at the time of registration.  That being said, we will make an exception and refund the registrations at this time.Ryan

To whom it may concern,At this time we are willing to make an exception for this participant and refund the registration cost. Unfortunately, we can not refund the processing fee as that is charged by a third party registration company. You will see a credit to your account in the amount of $20 shortly.Thanks,Ryan

This offer is ludicrous.  How is anyone supposed to transfer their ticket to ANOTHER STATE?  Its not like they have other dates in my city let alone my state! This is the most absurd thing I've ever heard from a business.  How on earth would this be an acceptable solution for anyone?  The amount of complaints against this company both on Revdex.com and other sites around the web is mounting.  I find it ironic that the date for the event changed almost IMMEDIATELY after closing the purchases on the site.  It seems to me that the company may have known before and continued advertising the October date.  The bottom line is I paid for an event that this company can't deliver. There's only one applicable solution.

Hi there,[redacted] registrations have been refunded to the credit card that was on file through Active.  Unfortunately, once those funds have been sent to the banking institution, the bank will need to send them a check. Ryan

[redacted]The funds are being processed.Ryan

To whom it may concern, All participants were recently notified of our DC Blacklight Wars being postponed. The new date will be announced very soon and all participants will be transferred into that event date. If they can not attend, they have the option to transfer their registration to a new...

participant or different event we host. We are no refunds event which is agreed upon at the time of registration.Thanks,Ryan

Hi [redacted], Please be patient as active.com is having to issue these refunds one at a time and it is taking longer than anticipated. Ryan

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. It is unfortunate but it took filing this complaint to have the corporation issue me an exchange for the date in question. I doubt this will be the last you hear of those complaining about them, but some of their practices are very unethical and don't make for a good equation for a solid business.
Regards,
[redacted]

As stated before, we checked into the event because the worker at check in did not tell us, when asked, that there was not a race. Additionally, I agree that there was confusion between the two events. But, as the  customer, I do not take responsibility for the false advertising that caused the confusion. I responded to an advertisement for a run. There was no run. I need a refund. I don't care if you need to contact Active about the advertisement or who provides the refund (although it would make sense for Blacklight to, since you have our money, not Active).

To whom it may concern,Our event in Knoxville has not been cancelled, it has been rescheduled. While we are typically a no refunds event which is agreed upon at the time of registration, we will make an exception at this time and issue a full refund for the registrations.  The credit will...

appear in their account shortly.Thanks,Ryan

Hi [redacted],We have requested a refund for your registrations.  Please allow time for processing the fundsTake care.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.][redacted] [redacted]      
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern,The refunds were issued in groups by [redacted].  I do see that your were issued however it may be taking a bit of time to appear in your account. Please check with your banking institution again to see if they have applied the funds to your account.Thanks,Ryan

To whom it may concern,We have requested to Active.com to refund your registrations.  You should see the credit in the next 3-5 business days.Thanks,Ryan