Cool Box Portable Storage

Complaint: [redacted] I am rejecting this response because:This is not what occurredNobody tried to contact me and each time I called that day, times, each time a manager was unavailable to talk to me, and each time they were unable to reach the driverThere was a severe lapse in customer service and organization in your company last Friday which resuled in my delivery not being made and a loss of money due to your failire to deliver my storage box Regards, [redacted] ***

We offered to refund the entire amount of monies paid to Cool Box as a courtesy as per their email on 5/10/Since our offer, we did not hear back from the customer until yesterday afternoon, informing us of the complaint to the Revdex.com, as well as a request for additional moneyWe are continuing to make an effort to resolve this with the customer

Dear ***, We're sorry to hear about your complaint Unforunately, our *** scheduled your delivery without first taking payment to make your account current, which is not the proper procedure. On the scheduled delivery day, we became aware of our mistake and started taking action to
correct itOur driver attempted to call but we were unable to reach you by phone, at the number you gave usWe gave several thoughtful attempts and patiently waitedUnforunately, as time passed, our driver had other deliveries to make and couldn't wait any longer. We sincerely apologize for the inconvenience and we do hope this clears up any confusion it causedIf you have any more questions or would like to reach out to us, please email ***

From: *** *** [mailto***] Sent: Tuesday, February 25,
11:AMTo: infoSubject: *** case ***
I have been in contact with Cool Box corporate office in Arizona. *** *** was the claims rep. After sending to pictures and them stating over and over that they were not responsible I threatened legal action. We spent $12,to replace part of the belongings and Cool Box refused to reimburse us. After several weeks they finally offered $2,which we refused. We requested the original amount of our claim which was approx$10,which was very reasonable. They refused, I then offered a compromise of $5,plus refund of the storage fees they again refused and offered $5,000. I consulted with my attorney and settled with them for $5,000. The amount does not begin to cover the loss, but a long court battle would probably have cost us even more. I would not recommend this company to anyone and would recommend that with any of the portable storage companies the consumer buy additional insurance to cover their belongings as renters and *** *** do not always cover this type of loss. This is true especially if you are moving - it is difficult to determine which insurance would be liable. The homeowners when it was stored but then cancelled when the home sold, the renters which was not in effect when the belongings went into storage and terminated the day the goods were delivered or the new homeowners insurance. I chose not to file with any of the above. Thank you for your assistance in this matter
*** ***

We offered to refund the entire amount of monies paid to Cool Box as a courtesy as per their email on 5/10/Since our offer, we did not hear back from the customer until yesterday afternoon, informing us of the complaint to the Revdex.com, as well as a request for additional moneyWe are continuing to
make an effort to resolve this with the customer.

Dear ***,? We're sorry to hear about your complaint? Unforunately, our *** scheduled your delivery without first taking payment to make your account current, which is not the proper procedure.? On the scheduled delivery day, we became aware of our mistake and started taking action to
correct itOur driver attempted to call but we were unable to reach you by phone, at the number you gave usWe gave several thoughtful attempts and patiently waitedUnforunately, as time passed, our driver had other deliveries to make and couldn't wait any longer.? We sincerely apologize for the inconvenience and we do hope this clears up any confusion it causedIf you have any more questions or would like to reach out to us, please email ***

Complaint: ***
I am rejecting this response because:This is not what occurredNobody tried to contact me and each time I called that day, times, each time a manager was unavailable to talk to me, and each time they were unable to reach the driverThere was a severe lapse in customer service and organization in your company last Friday which resuled in my delivery not being made and a loss of money due to your failire to deliver my storage box
Regards,
*** ***?

Complaint: [redacted]
I am rejecting this response because:This is not what occurred. Nobody tried to contact me and each time I called that day, 3 times, each time a manager was unavailable to talk to me, and each time they were unable to reach the driver. There was a severe lapse in customer service and organization in your company last Friday which resuled in my delivery not being made and a loss of money due to your failire to deliver my storage box.
Regards,
[redacted]

We offered to refund the entire amount of monies paid to Cool Box as a courtesy as per their email on 5/10/16. Since our offer, we did not hear back from the customer until yesterday afternoon, informing us of the complaint to the Revdex.com, as well as a request for additional money. We are continuing to...

make an effort to resolve this with the customer.

We offered to refund the entire amount of monies paid to Cool Box as a courtesy as per their email on 5/10/16. Since our offer, we did not hear back from the customer until yesterday afternoon, informing us of the complaint to the Revdex.com, as well...

as a request for additional money. We are continuing to make an effort to resolve this with the customer.