Cook's Automotive, Inc.

Review: I was told by Cooke/s auto that my car needs an "in housing"repairs. That apparently causes too much pressure on oil. It is expensive for a Volvo 2004. This auto repair shop quoted the repairs around $580. I called [redacted] where I bought the vehicle a year ago and he/[redacted] said he will fix it for around $450 and that actually he received a called from Cooke about the part costs/ to order the part.

I called Cooke to report my findings, Tony, the owner said he will match the price given by [redacted] at $450 but needed more time as he was busy and some guy was on vacation. So I went picked up the car and paid $150; Tony said he will credit this amount to when he will actually do the job in a week or so, just call back to schedule to bring in the vehicle. I called back and he gave me a different price, much higher, in the end he asked me for $440( on top of the $150) which was not honoring our previous deal(matched $450 total price, $150 refund, so I was having a $300 balance). I suggested he refunds the $150 and I will take the car to [redacted] to get it fixed.

Tony justified the increase in price due to increase in price for the part, how the first time he did not have the right quote,etc. It was at the end of the day on 9/3- Th. He said he will call back. Did not hear from him( 9/4).Desired Settlement: There are two options:

1) He repairs my vehicle for $300

2) He refunds $150

Business

Response:

To Whom It May Concern:We have contacted the customer [redacted] in regards to doing the repairs to her car, wehave came to an agreement on the repairs on her vehicle. The parts have be ordered and we arerepairing her vehicle.The customer [redacted] is really happy with what we agreed on.Thank You:Anthony Cook

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,