Cookies-N-Cream

We ran a service call on August 1~ *** ** *** *** *** **
*** *** ** *** We were looking at her Jenn Air Range.We replaced the burner switch on her rangeThe unit was not pulled out as thecustomer stated it was leaned forward to get two screws on the side of thecontrol
panel*** knelt in front of the stove to replace the burner switchThestove was repaired and put back into the exact position it was before we started.There was no damage to the stove when we left the houseThe customer wasthere the whole time the repair was being done.We received a call stating we damaged the range *** went to look at it and issure he did not cause the damageHe said if he would have to guess how thedent occurred it would be that something was dropped on it from the cabinetabove the unit This is a very common problem we see.We have been in business years and stand behind our wordIf we causedthe damage we would take care of the problem*** is sure he did not dent thisunit and is standing behind thisHe did not make a hasty retreat the customerwalked out of the room when he was trying to explain his thoughtsHerhusband was then in the kitchen with him and did not say anything after that.Please let us know if there is anything else we can do regarding this matter.Modem Appliance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.PLEASE SEE MY ATTACHMENT FOR FULL EXPLANATION.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We did have the appt. set up and one of our techs hurt his back....we rescheduled all of his calls and accidently missed this call.  As soon as we realized our mistake we called the customer and told him we could work around his schedule to get him scheduled.  He did not want us to do...

that.  We are human and mistakes happen.  We took owner ship of it and tried to make it right.  There isn't much else to say regarding this matter.  No excuses things happen.  We have been in business for over 30 years so I am thinking we do know how to run a company.  Thank you for your time.