Cook's Pest Control

I have used Cook's Pest Control for over months It took full monthly treatments for the ants to go away Our technician, ***, has tried his hardest by returning to our home and trying different things He seems genuinely concerned However, I do not share the same positive feeling for the home office Cook's runs television ads that promise a 110% guarantee on their service While I recognize that not every visit should be 100% effective, it has taken them much longer to rid us of this issue than [redacted] had hoped I wrote the office on the Cook's website and asked if I could have a month free because of this, and I got no response I have called the office, and I brought it up with [redacted] when he gave us our bill So, I did not send in the bill I still have no response on their guarantee, but I did get a handwritten notice on my door demanding payment They have completely ignored their advertised promise

I have used Cook's Pest Control for over months It took full monthly treatments for the ants to go away Our technician, ***, has tried his hardest by returning to our home and trying different things He seems genuinely concerned
However, I do not share the same positive feeling for the home office Cook's runs television ads that promise a 110% guarantee on their service While I recognize that not every visit should be 100% effective, it has taken them much longer to rid us of this issue than *** had hoped
I wrote the office on the Cook's website and asked if I could have a month free because of this, and I got no response I have called the office, and I brought it up with *** when he gave us our bill So, I did not send in the bill I still have no response on their guarantee, but I did get a handwritten notice on my door demanding payment They have completely ignored their advertised promise