Cook Kevin Orthodontics

Initial Business Response /* (1000, 6, 2016/01/22) */
I spoke with her on the phoneShe was under the impression that she had additional charges on her bill, which she did notWhat she received was just a balance showing what she owedShe assumed the insurance had covered the whole bill, but
what we sent her was just the remaining balance insurance didn't coverI gave her payment options and she decided to pay it in fullShe was also concerned about treatment timeHe was estimated months of treatment and is just now at monthsI informed to her that he didn't do everything he needed to do to get the braces off, and it might be more weeks, which she agreed was okayThis was all a miscommunication