Controls Central

Dear Mr [redacted] In response to your refund related to order [redacted] we apologize for the misunderstanding We understand your concerns and as a token of good faith will refund you an additional $ Please note for future reference that our return policy requires prior authorization before an item can be shipped back I have included an excerpt of our shipping policy for your review “Do not ship the item back without authorizationShipping and handling charges are non-refundableReturn shipping costs are customers' responsibilityA Returns and Warranty Specialist will be assigned to your case and return instructions will be e-mailed to youThe Specialist will handle all return inquiries, and decisions made by them are final“ Link to return policy: [redacted] Best regards, Controls Central

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Mr [redacted] ? In response to your refund related to order [redacted] we apologize for the misunderstanding.? We understand your concerns and as a token of good faith will refund you an additional $18.13.? Please note for future reference that our return policy requires prior authorization before an item can be shipped back.? I have included an excerpt of our shipping policy for your review.? “Do not ship the item back without authorizationShipping and handling charges are non-refundableReturn shipping costs are customers' responsibilityA Returns and Warranty Specialist will be assigned to your case and return instructions will be e-mailed to youThe Specialist will handle all return inquiries, and decisions made by them are final“? ? Link to return policy:? ? [redacted] .? ? Best regards,? Controls Central

To whom it may concern, The item in question was purchased directly from [redacted] and was sold to the customer without any modifications or alterationsWhen the customer asked for specifications and details regarding the product, we provided her with all relating paperwork that was published by [redacted] regarding this itemAt no time did the customer ask us if this item has "Heat Recovery"At no time was this part advertised by us or by [redacted] as having "Heat Recovery"The customer was unsatisfied with the product and requested to returnThe customer's return request was granted and return instructions were sent to herThe customer shipped the item back and it is currently being evaluated by our warehouseAll returned items are inspected for quality controlIf the item has been returned to us in acceptable condition then the customer will be refunded The customer unfortunately made numerous assumptions which has negatively impacted her experience with our companyWe do apologize for the misunderstanding and have been in communications with this customer directlyIt is to our understanding that a resolution has been made and that the initial complaint has been addressedWe invite this customer, or any customer, to contact us with any questions or concerns they may have.Best Regards,Controls Central

To whom it may concern, The item in question was purchased directly from [redacted] and was sold to the customer without any modifications or alterationsWhen the customer asked for specifications and details regarding the product, we provided her with all relating paperwork that was published by [redacted] regarding this itemAt no time did the customer ask us if this item has "Heat Recovery"At no time was this part advertised by us or by [redacted] as having "Heat Recovery"The customer was unsatisfied with the product and requested to returnThe customer's return request was granted and return instructions were sent to herThe customer shipped the item back and it is currently being evaluated by our warehouseAll returned items are inspected for quality controlIf the item has been returned to us in acceptable condition then the customer will be refunded The customer unfortunately made numerous assumptions which has negatively impacted her experience with our companyWe do apologize for the misunderstanding and have been in communications with this customer directlyIt is to our understanding that a resolution has been made and that the initial complaint has been addressedWe invite this customer, or any customer, to contact us with any questions or concerns they may haveBest Regards, Controls Central

"Hello and Thank you for bringing this matter to our attentionWe sincerely apologize for how your return request was handled and hope that we may still address your concernsA pre-paid shipping label is available to you if you decide you would like to return this itemWe will gladly accept your return and refund the orderOur supervisors are aware of the situation and will be more than happy to answer any questions you may have.Best Regards,Controls Central”

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I returned the item to this businessThey received it Friday, February 13th and as of today Wednesday, February 18th I have still not been issued a refundI shipped it via UPSI sent tracking information to [redacted] , their Return email and [redacted] And on Monday February, 16th I sent Amber an email letting her know that it had been received via UPS tracking informationShe replied:Hello ***, Your return is still being processed and your refund will be issued once we have a chance to verify the condition of the itemRefunds are typically issued within days of delivery and you will be e-mailed a copy of the receipt once the refund has been issued Best regards, [redacted] Accounting Departmentwww.ControlsCentral.comT: [redacted] F: [redacted] The returned item, was new, in the box, never even removed from the boxThis company is ridiculous to deal withHow long does it take to verify the condition of an item? A minute phone call? It's as though they are deliberately negligent and careless of the treatment of their customersMeanwhile, I'm waiting while I have nearly $tied up by these half wits I need to order the right product, had even considered ordering it from them, but they're the worst at customer service I've ever seenAnd I'm waiting for them to "HAVE A CHANCE TO VERIFY CONDITION OF THE ITEM"!!! A CHANCE??? And I still believe I am due a full refund of shipping charges, in addition to a full refund for the product, that were $to return the item because their website does not give correct information regarding the productAnd since this they have updated their website to say HEPA FILTRATION only next to the item, rather than the AIR EXCHANGER that it was previously listed asAnd they still do not have any specifications or data listed for itVery confusing for a customer.And if they've got time to reply to the Revdex.com, how hard is it to evaluate the condition of a returned item "The customer unfortunately made numerous assumptions which has negatively impacted her experience with our company." as quoted from their letterThe only assumption made was that they would get off their butts and do their jobs in a timely manner and provide accurate information on their websiteStill waitingIt wouldn't surprise me (based on the companies poor lack of customer service or urgency) a bit if they tried saying there was some damage to the item now on top of itBut nope, it was returned new, never used, never even taken out of the box And Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I returned the item to this businessThey received it Friday, February 13th and as of today Wednesday, February 18th I have still not been issued a refundI shipped it via UPSI sent tracking information to *** ***, their Return email and ***And on Monday February, 16th I sent Amber an email letting her know that it had been received via UPS tracking informationShe replied:
Hello ***,
Your return is still being processed and your refund will be issued once we have a chance to verify the condition of the itemRefunds are typically issued within days of delivery and you will be e-mailed a copy of the receipt once the refund has been issued
Best regards,*** ***Accounting Department
www.ControlsCentral.comT: ***F: ***
The returned item, was new, in the box, never even removed from the boxThis company is ridiculous to deal withHow long does it take to verify the condition of an item? A minute phone call? It's as though they are deliberately negligent and careless of the treatment of their customersMeanwhile, I'm waiting while I have nearly $tied up by these half wits I need to order the right product, had even considered ordering it from them, but they're the worst at customer service I've ever seenAnd I'm waiting for them to "HAVE A CHANCE TO VERIFY CONDITION OF THE ITEM"!!! A CHANCE??? And I still believe I am due a full refund of shipping charges, in addition to a full refund for the product, that were $to return the item because their website does not give correct information regarding the productAnd since this they have updated their website to say HEPA FILTRATION only next to the item, rather than the AIR EXCHANGER that it was previously listed asAnd they still do not have any specifications or data listed for itVery confusing for a customerAnd if they've got time to reply to the Revdex.com, how hard is it to evaluate the condition of a returned item.
"The customer unfortunately made numerous assumptions which has negatively impacted her experience with our company." as quoted from their letterThe only assumption made was that they would get off their butts and do their jobs in a timely manner and provide accurate information on their websiteStill waiting.....
It wouldn't surprise me (based on the companies poor lack of customer service or urgency) a bit if they tried saying there was some damage to the item now on top of itBut nope, it was returned new, never used, never even taken out of the box
And
Regards,*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr*** In response to your refund related to order *** we apologize for the misunderstanding. We understand your concerns and as a token of good faith will refund you an additional $18.13. Please note for future reference that our return policy requires prior
authorization before an item can be shipped back. I have included an excerpt of our shipping policy for your review. “Do not ship the item back without authorizationShipping and handling charges are non-refundableReturn shipping costs are customers' responsibilityA Returns and Warranty Specialist will be assigned to your case and return instructions will be e-mailed to youThe Specialist will handle all return inquiries, and decisions made by them are final“ Link to return policy: ***. Best regards, Controls Central

Dear Mr*** In response to your refund related to order *** we apologize for the misunderstanding. We understand your concerns and as a token of good faith will refund you an additional $18.13. Please note for future reference that our return policy requires prior
authorization before an item can be shipped back. I have included an excerpt of our shipping policy for your review. “Do not ship the item back without authorizationShipping and handling charges are non-refundableReturn shipping costs are customers' responsibilityA Returns and Warranty Specialist will be assigned to your case and return instructions will be e-mailed to youThe Specialist will handle all return inquiries, and decisions made by them are final“ Link to return policy: ***. Best regards, Controls Central

To whom it may concern,       The item in question was purchased directly from [redacted] and was sold to the customer without any modifications or alterations. When the customer asked for specifications and details regarding the product, we provided her with all relating paperwork...

that was published by [redacted] regarding this item. At no time did the customer ask us if this item has "Heat Recovery". At no time was this part advertised by us or by [redacted] as having "Heat Recovery". The customer was unsatisfied with the product and requested to return. The customer's return request was granted and return instructions were sent to her. The customer shipped the item back and it is currently being evaluated by our warehouse. All returned items are inspected for quality control. If the item has been returned to us in acceptable condition then the customer will be refunded.       The customer unfortunately made numerous assumptions which has negatively impacted her experience with our company. We do apologize for the misunderstanding and have been in communications with this customer directly. It is to our understanding that a resolution has been made and that the initial complaint has been addressed. We invite this customer, or any customer, to contact us with any questions or concerns they may have.Best Regards,Controls Central

Dear Mr. [redacted]
 
font-family: arial, sans-serif;">In response to your refund related to order [redacted] we apologize for the misunderstanding.  We understand your concerns and as a token of good faith will refund you an additional $18.13.
 
Please note for future reference that our return policy requires prior authorization before an item can be shipped back.  I have included an excerpt of our shipping policy for your review.
 
“Do not ship the item back without authorization. Shipping and handling charges are non-refundable. Return shipping costs are customers' responsibility. A Returns and Warranty Specialist will be assigned to your case and return instructions will be e-mailed to you. The Specialist will handle all return inquiries, and decisions made by them are final. “ 
 
Link to return policy:  [redacted]. 
 
Best regards,
 
Controls Central

To whom it may concern, 
      The item in question was purchased directly from [redacted] and was sold to the customer without any modifications or alterations. When the customer asked for specifications and details regarding the product, we provided her with all...

relating paperwork that was published by [redacted] regarding this item. At no time did the customer ask us if this item has "Heat Recovery". At no time was this part advertised by us or by [redacted] as having "Heat Recovery". The customer was unsatisfied with the product and requested to return. The customer's return request was granted and return instructions were sent to her. The customer shipped the item back and it is currently being evaluated by our warehouse. All returned items are inspected for quality control. If the item has been returned to us in acceptable condition then the customer will be refunded. 
      The customer unfortunately made numerous assumptions which has negatively impacted her experience with our company. We do apologize for the misunderstanding and have been in communications with this customer directly. It is to our understanding that a resolution has been made and that the initial complaint has been addressed. We invite this customer, or any customer, to contact us with any questions or concerns they may have.
Best Regards,
Controls Central

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I returned the item to this business. They received it Friday, February 13th and as of today Wednesday, February 18th I have still not been issued a refund. I shipped it via UPS. I sent tracking information to [redacted], their Return email and [redacted]. And on Monday February, 16th I sent Amber an email letting her know that it had been received via UPS tracking information. She replied:Hello [redacted],          Your return is still being processed and your refund will be issued once we have a chance to verify the condition of the item. Refunds are typically issued within 5 days of delivery and you will be e-mailed a copy of the receipt once the refund has been issued.   Best regards,[redacted]Accounting Departmentwww.ControlsCentral.comT: [redacted]F: [redacted]The returned item, was new, in the box, never even removed from the box. This company is ridiculous to deal with. How long does it take to verify the condition of an item? A 2 minute phone call? It's as though they are deliberately negligent and careless of the treatment of their customers. Meanwhile, I'm waiting while I have nearly $500 tied up by these half wits.  I need to order the right product, had even considered ordering it from them, but they're the worst at customer service I've ever seen. And I'm waiting for them to "HAVE A CHANCE TO VERIFY CONDITION OF THE ITEM"!!! A CHANCE??? And I still believe I am due a full refund of shipping charges, in addition to a full refund for the product, that were $120 to return the item because their website does not give correct information regarding the product. And since this they have updated their website to say HEPA FILTRATION only next to the item, rather than the AIR EXCHANGER that it was previously listed as. And they still do not have any specifications or data listed for it. Very confusing for a customer.And if they've got time to reply to the Revdex.com, how hard is it to evaluate the condition of a returned item.  "The customer unfortunately made numerous assumptions which has negatively impacted her experience with our company." as quoted from their letter. The only assumption made was that they would get off their butts and do their jobs in a timely manner and provide accurate information on their website. Still waiting..... It wouldn't surprise me (based on the companies poor lack of customer service or urgency) a bit if they tried saying there was some damage to the item now on top of it. But nope, it was returned new, never used, never even taken out of the box.
And 
Regards,
[redacted]

"Hello and Thank you for bringing this matter to our attention. We sincerely apologize for how your return request was handled and hope that we may still address your concerns. A pre-paid shipping label is available to you if you decide you would like to return this item. We will gladly accept...

your return and refund the order. Our supervisors are aware of the situation and will be more than happy to answer any questions you may have.Best Regards,Controls Central”

margin-left: 0in; font-size: 12.8000001907349px; font-family: arial, sans-serif;">"Hello and Thank you for bringing this matter to our attention. We sincerely apologize for how your return request was handled and hope that we may still address your concerns. A pre-paid shipping label is available to you if you decide you would like to return this item. We will gladly accept your return and refund the order. Our supervisors are aware of the situation and will be more than happy to answer any questions you may have.
Best Regards,
Controls Central”