Continental Who's Who

We had to go to great lengths to get our money back. In the end CWW told us our company name and logo would be displayed in Times Square NY. We said we wanted to go and see it up there. We were told by “Kyle M.” That they didn’t know when it would appear but that their photographer (photoshopper) would be there to take photos. We said how does Times Square not know when photos would be on the screens? We reached out to the scheduler of Times Square billboard and he said that they do not work with CWW. With this info we received our refund the next day. This is the best angle we came up with to prove they lie about their services.

Dear [redacted], [redacted] became one of our established members earlier this year and  on July [redacted], 2017 [redacted] purchased our PR Services. An e-mail confirmation was sent out the same day complete with attached statement/invoice stamped paid for his accounting records. ...

 (Time Stamp of the email from day of purchase)   [redacted] 
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[redacted]Our offices attempted  to communicate with [redacted] on numerous occasions by phone to no avail.  We also emailed [redacted] on 5 separate occasions which we have all the time stamps of.  As explained to  [redacted] his  Account Director Chris M[redacted] was out of office and the matter was being escalated but the point being that he was  never promised a credit,  The fact that [redacted] is asking for one does not infer that we have to issue one, often times we do try to accommodate our members when we can.  " In keeping with your 100% client satisfaction policy"  These are [redacted]'s words not ours as this "policy" was not disclosed to him at the time of purchase.  The policy which was relayed to [redacted]  was that because we work with strict timetables, "All sales are final." [redacted]'s email to us on August *, 2017 certainly doesn't sound like he was unaware of the $1989.00 charge  in fact quite the opposite.  It sounds as if since he was retiring he was concerned about a return on his investment. That said as a professional courtesy and because we do care about client satisfaction we are prepared to issue a partial  credit to [redacted] in the amount of $989.00.  As we were compliant in this authorized transaction and buyers remorse does not constitute that he is due any return.   We hope this satisfies all parties involved.  Respectfully, Jerry N[redacted]

Dear [redacted], Attempts to discredit almost everything that transpired in our communications with him. He states that he made no purchase, and while breaking down the points outlined in our previous response. He fails to include the correspondence or rebut what he mentioned in his email to us which is the smoking gun.  You can reread it for yourself, nowhere does he mention that he was billed for something he had no knowledge of.  In fact the opposite he references the dollar amount billed and what the charge was for and asks us to consider a credit.  If someone billed me for something that I did not order I would not be asking them to consider a credit, I would be demanding them to refund me for billing me without my authorization.  (Please read [redacted]'s email below acknowledging the charge) [redacted] 
[redacted] He claims that he didn't receive our email, However I provided the time stamp showing that this was sent and we also have previously resent it to him. We have shown that we have mailed out [redacted]'s materials and that they were delivered and signed for however,  [redacted] claims we did not sent him a statement.  [redacted]'s claims are unfounded, this matter was escalated to see what accommodations could be made.  There was a pending credit being deliberated on and in the end as we previously stated to you we did process a partial credit to [redacted]'s account where we gave a substantial portion back to him; again this was done solely as a professional courtesy.  We have been transparent in our attempts to resolve this matter and ask that you kindly close out this dispute.Respectfully, Jerry N[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 Company still doesn’t appear to understand the dispute. They cannot substantiate their claim that a purchase occurred and that I was notified of such.  Their partial credit is not adaquate for resolution.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:  
The Company’s  assessment of the contributing factors to the dispute and its resolution offer is based on too many factual errors to come to a valid fair solution. Attached are my responses with overall assessments and supporting facts following each CWW point.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], We are sorry that you are experiencing any discord with our organization in relation to your membership with us.  We pride ourselves on customer service and always work on trying to anticipate and appease our members needs.  I can assure you that our telephone number has not...

been disconnected  nor have our email addresses been discontinued .  I do not  know which number you are dialing out or which email address you are trying to send to but for future reference you can always  call us at ###-###-#### and or email us at [redacted] .  I would like to address the complaint you have made here on this forum.  In a members media kit a draft of their  biography  is sent along with a questionnaire which is used  in conjunction to construct the article that will be used on our publishing platform.   When we receive that information back from a member  our staff writers are able to construct the content for a members  new story.   Once completed  we then  send the news story  back to our member  for  review, It is at that time when a member is able to edit it as members are given editing rights.   In response to your inquiry about publishing the article to [redacted];  We are not [redacted] and cannot tell you what they will or will not publish nor would we  claim otherwise.  What we are able to do is allow you to repost or  publish the content written by our staff in conjunction with your editorial revisions to the publishing platform  of your choice and whether a media outlet chooses to publish that content  is solely at their discretion.  Allowing members this ability is something we do as a professional courtesy as with most organizations content cannot be copied, shared and or used in other  venues media outlets or publishing  platforms.   Again [redacted],  we are here to assist anyway we can within reason.   We would most certainly like to come to an amicable resolve and kindly ask that you contact our offices directly so that we can do just that.    We look forward to hearing from you at your earliest opportunity.  Respectfully , [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Please see attached...This is on the Revdex.com website. I also checked my Continental Who's Who account and my name is not listed for press release. Please cancel my account and reimburse my money. I will not continue this email transaction with you. [redacted]  This business is not Revdex.com accredited. Continental Who's Who, Inc. [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted], Please note that we do have a record of phone calls/logs of us contacting you. We have both the dates and times of the call activity between our offices and your telephone number. We also have the call recording which we have listened to ensure that our representative was compliant in regards to how we are identifying ourselves and our business practices. What we do not show or have any record of is any incoming calls from you to our offices;  As you have stated  you contacted our offices from the number found on our web site.  We are simply asking you to provide any call record to back up your claim from the dates you have stated that you communicated with our offices (Two dates in December followed  by an additional call in January. )  Show us at least one of those call logs and then we will issue the credit in full in good faith.  Alternatively, please show us the email that has been time stamped from your e-mail service provider and we will issue credit to your account in full.  The document that you have  attached is not until March of this year and does not show any e-mail service provider or ip address or originating email address in the header which we would need for verification.   Stacey, we are willing to work with you so that we can come to an amicable resolve,  please feel free to contact our offices at your earliest opportunity ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 I accept the fact that the company has credited my account but I most certainly left at least two voice messages on their phone system at the number Kyle M[redacted] had given to me. The phone was answered by Continental Who's Who as I had previously stated. I think they need to check out their phone system because they are losing calls then. No one ever returned any of my calls. I was trying to let him know that I had rescinded the dispute. In fact, that was what one of my messages stated. I told him that I had taken care of the dispute and now it was his turn to hold up his part of the bargain.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our company is based on trust integrity and ethics with over 22 years in business.   We have offered to assist you but your claims are unfounded;  Our lines of communication are open and should you attempt to contact us outside of this forum we would be more than willing to assist you so that we may come to a resolve.  If you fail to comply with our request then we will not be able to assist you further.  Again our number is ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Jerry,I'm a business owner and I do not want anyone to appease me. I reviewed the information you sent me and filled it out. I expected your staff to be able to write an article based on that information, however, I had to rewrite the article. After submission, I was contacted by your company again and asked to submit information that your team of "experts" should have known was already in my file. I was also told that I would be receiving a hard copy of this article weeks ago and I have yet to receive it. You need to refund $2038.00, in its entirety and close my membership/account. email and number that I tried several times...[redacted]..I was simply trying to reply back to this person and the email message was "mail delivery subsystem error [redacted]Phone number ###-###-####.[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The account of [redacted] has been credited back in full solely as a professional courtesy. We hope this satisfies all parties.  -[redacted]