Subject: Complaint ID [redacted] is making a fairly common mistakeIf she wants to stop by our dealership we would be happy to review the paperwork with herThe $26,amount [redacted] is referring to is the total deferred costThat includes the optional Extended Service Contract, Gap coverage, and Undercoating she elected to purchase to protect her investmentIt also includes License Fee, Documentation Fee and all the interest the bank charges for the month finance term she elected to payAgain if [redacted] wished to stop by the dealership we will gladly explain the paperwork and all charges to herWe will not mail of discuss these numbers over the phone because we have no way of verifying that we are actually talking to the right person unless it is face to faceWe did everything correctly and [redacted] is not entitled to any refund.Larry N***Director of SalesContinental Auto Group
Subject: Complaint ID [redacted] is making a fairly common mistakeIf she wants to stop by our dealership we would be happy to review the paperwork with herThe $26,amount [redacted] is referring to is the total deferred costThat includes the optional Extended Service Contract, Gap coverage, and Undercoating she elected to purchase to protect her investmentIt also includes License Fee, Documentation Fee and all the interest the bank charges for the month finance term she elected to payAgain if [redacted] wished to stop by the dealership we will gladly explain the paperwork and all charges to herWe will not mail of discuss these numbers over the phone because we have no way of verifying that we are actually talking to the right person unless it is face to faceWe did everything correctly and [redacted] is not entitled to any refund.Larry N***Director of SalesContinental Auto Group