Continental Finance Company

We have reviewed your concern and find that your Continental Finance Matrix Discover Card was converted to a Continental Finance Matrix MasterCard in November 2013 and the residual balance of $162.05 was transferred to your MasterCard account.  On December 11, 2013 you cancelled the Matrix...

MasterCard and was advised that you were still responsible for the outstanding balance owed.  The account fell past due and was assessed fees and finance charges.  On June 17, 2014, we received a $50.00 payment and on July 11, 2014 we received a $216.00 payment.  You were then provided a refund of fees totaling $141.00 on October 15,2 014.  This left a residual balance of $58.86.  Due to this residual balance, the account continued to cycle and be assessed fees and finance charges until reaching charge off status.  The debt was then sold to UDH, an outside debt buyer.  Since we find that the entire charged off balance was  comprised of all fees, we have recalled the debt from UDH and have processed an update to your credit file to reflect the account as closed/paid in full.  We have removed the negative payment history from the date of your $216.00 payment.  Please allow 4-6 weeks for the credit reporting agencies to process this update.  thank you for bringing this matter to our attention.  We trust that our response will be met with your satisfaction. Sincerely,[redacted]Vice PresidentCustomer Relations

As stated by our representatives, the previous document you provided was not sufficient as it did not provide evidence that CFC received and cashed the check.  Please provide a copy of the front and back of the cashed check so that we may investigate this issue, determine if CFC cashed the...

check and post to your account if applicable.  Please send this to fax [redacted] or via postal mail to Continental Finance Company, PO Box 8099, Newark, DE 19714-8099.  Please include your name and account number on the document.

Ms. [redacted],
We have contacted the owner of the debt and provided them with a copy of your concern.  At our request, they have closed your case with their agency and you have no further financial obligation on this debt.  Attached is the closure letter from USDH that was mailed to...

you by their agency. 
Sincerely,
Vice President
Customer Relations

Our records indicate that on June 6, 2015, we received an application, via the internet, for the Surge MasterCard, containing your personal information.  This application for credit was approved for a secured MasterCard account with the requirement of a $150.00 Security Deposit. ...

An email was sent to the email address provided during the application process advising of the credit decision and included instructions on how to fund the security deposit.  To date, you have not funded this security deposit and no account has been opened. We are including a printout of the email that was sent regarding this credit decision.  As indicated on the enclosed printout of the application and the decision email, we find that the email address is a match the contact information you have provided to the Revdex.com.  Therefore, we find that you had knowledge of this application and find no evidence to substantiate your allegation that the application was submitted without your knowledge and the inquiry cannot be deleted.  Sincerely,Vice PresidentCustomer Relations

Since we have found that the information on the applications match contact information you have provided to the Revdex.com, we find insufficient evidence to substantiate your allegation that these applications were submitted without your knowledge.  Therefore, if you wish to dispute the inquiries placed on you credit file due to the applications submitted, please provide a completed police report indicating that you have been the victim of Identity theft from someone who had personal knowledge of your contact information, including your email address in which you would have received contact by CFC regarding the applications submitted in your name.  The completed police report should be sent to CFC, PO Box 8099, Newark, DE 19714 and must include your desire to prosecute any individual(s) found responsible for the theft of your identity.

[redacted]
Per our previous response, we included the Terms & Conditions of this account. You had electronically read and accepted these terms prior to the submission of your application for credit, which clearly disclose the fee structure of the product. Upon approval, you were sent your card and the cardholder agreement, which also clearly disclosed the fee structure of this product. you then contacted our activation department and was disclosed, via a recorded message, the fee structure of this product. Upon selection of your agreement of these terms, you were then transferred to a representative who again disclosed the fee structure of the card. Upon your final verbal acceptance to these terms, your card was activated. As you can see, we take great measures to ensure that all consumers are disclosed the fee structure of the card, prior to activation and use. Your use of the card for purchases indicates your acceptance to the terms & conditions and we cannot honor your request for a refund of these fees.
We find that we have adequately responded to your concern and consider this matter resolved.
 
[redacted]
[redacted]
[redacted]
[redacted]

I am currently a card holder and recently, and inadvertently, missed a payment by a few days. As a result of the holidays I merely forgot. In most cases I would expect some type of phone call.
I began to receive phone calls from an 866 number that was calling nearly 5 times per day for 3 consecutive days at random hours. The times I did not pick up, there was no voicemail. The times I did, at least 8, no one was on the phone. I repeated “hello” several times and then the call just disconnected.
Believing it to be spam I was about to block the number from my phone. I decided to google the number and after reading the large number of complaints similar to mine, I realized it was from Continental Finance. That’s when it occurred to me that I was a few days late on my payment. I immediately made the payment; no harm no foul to my credit report.
However, if I had not done that search there is a good chance I might have just forgot to make the payment and would have never known the 15 calls which left no message when I answered, and just disconnected when I did, were from this company.
This practice is disgraceful and a cynical person would believe that it was intentional as a way to keep people late and collect late fees. Whether intentional or not, the practice is a disgrace and frankly embarrassing. There appears to be a problem with the dialer that needs to be addressed ASAP.

The attached was mailed to Ms. [redacted] on August 29, 2016

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed...

appear below.
First and foremost, the act of continuing to charge me late fees on a closed account makes no sense. I will NOT be paying the remainder as this is in fact your fault due to the failure to accept my payment after verbal communication for such was requested and provided. The goal of making me jump through all the hoops I can any assume was to keep my account with a balance to be able to charge a late fee. Once my account was closed, there was no reason to charge a late fee. I will not be paying a dime until this issue is resolved
Regards,

Georgia;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Complaint Detail / Problem
Nature of Complaint:

Advertising Issues - An advertisement that failed to disclose all conditions required to take advantage of an offer






Problem:


complaint submitted on 6/26/2014 7:04:41 PM against Continental Finance Company, LLC. Your complaint was assigned ID 10108179. NOT RESOLVED!

Translate


 
Desired Outcome:


Refund-Credit Card Credit

[redacted],
Our records show that you have submitted this concern to several other agecnies and we have responded accordingly to those regulatory agencies.  Please refer to the responses with the CFPB and the Pennsylvania Attorney General's office as our response to those...

cases adn our response to this concern remain unchanged.

Our records indicate that payments were being returned by your financial insitution due to unable to locate account.  This is usually the result of a keying error when entering the account information via the E-Customer Service website.  On May 19, 2015, our representative assisted you...

with making the corrections to the bank account information online and no further payments have returned due to this error.

This case was resolved on 11/10/15 directly with the consumer.  The account had been closed per their request on 10/14/15 but had cycled on 11/2/15 with a late fee.  On 11/10/15, contact was made with the consumer and...

the account balance, comprised of all fees, was removed.  Since the account had never been activated and/or used for purchases, the account was never reported to their credit file.   Thank You,

Please see attached

[redacted]
Our records indicate that your refund was processed back to the card used when funding your Security Deposit.  I have attached the receipt for your reference.  Our payment processor states that this transaction as settled with your financial institution, which indicates...

that they now have the funds.  If your account is not reflecting this transaction, please contact your financial institution with the attached receipt so that they may research and locate the funds,
 
[redacted]

[redacted],
The Credit Protection Department is already in the process of extending your benefit for an additional 6 months.  These payments will be made as soon as the claim is processed in their system.  Therefore, no further action is required.
Sincerely,
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[redacted]
[redacted]
[redacted]

[redacted],
Our records indicate that when your December 1, 2013 statement generated, you had an account balance of $131.70.  During the next billing cycle you made a total of $567.42 in purchases and made a $35.00 payment.  When your statement cycled on January 1, 2014, you were...

assessed the $18.00 Account Maintenance Fee, in accordance with the Terms & Conditions of this card, as well as, a total finance charge of $4.53.  Your ending balance was $686.65, which exceeded your credit limit of $675.  Therefore, you had no available credit for use.  On January 5, 2014, you made a $35.00 payment, which provided an available credit of $23.35.  You utilized $11.77 for a purchase and when your February 2, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee and $5.63 in Finance Charges.  Your ending balance was $687.05, which exceeded your credit limit of $675.  Therefore, you had no available credit for use.  On February 5, 2014, you made a $35.00 payment, which provided an available credit of $22.15.  You utilized $12.88 for a purchase and when your March 2, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee and $4.92 in Finance Charges.  Your ending balance was $687.85, which exceeded your credit limit of $675.  Therefore, you had no available credit for use.  On March 26, 2014, you made a $35.00 payment, which provided an available credit of $22.15.  No purchases were made during this billing cycle; however, when your April 1, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee and $5.45 in Finance Charges.  Your ending balance was $676.30, which exceeded your credit limit of $675.  Therefore, you had no available credit for use.  On April 25, 2014, you made a $40.00 payment, which provided an available credit of $38.70.  You utilized $25.57 for purchases and when your May 1, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee and $5.36 in Finance Charges.  Your ending balance was $685.23, which exceeded your credit limit of $675.  Therefore, you had no available credit for use.  On May 23, 2014, you made a $45.00 payment, which provided an available credit of $34.77.  No purchases were made during this billing cycle; however, when your June 1, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee and $5.55 in Finance Charges.  Your ending balance was $663.78, which did not exceed your credit limit of $675.  Therefore, you had an available credit of $11.22 for use.  On June 19, 2014, you made a $45.00 payment, which provided an available credit of $56.22.  No purchases were made during this billing cycle; however, when your July 1, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee and $5.16 in Finance Charges.  Your ending balance was $641.94, which did not exceed your credit limit of $675.  Therefore, you had an available credit of $33.06 for use.  On July 30, 2014 you were assessed a $25.00 late Fee due to your payment not being received by the due date of July 28, 2014.  On July 31, 2014, you made a $45.00 payment, which provided an available credit of $53.06  No purchases were made during this billing cycle; however, when your August 1, 2014 statement cycled, you were assessed your $18.00 Account Maintenance Fee, your $25.00 Annual Fee and $5.31 in Finance Charges.  Your ending balance was $670.25, which did not exceed your credit limit of $675.  Therefore, you had an available credit of $4.75 for use.  On August 4, 2014, you were granted a courtesy refund of the $25.00 Late Fee.  You currently have an available credit of $29.75. 
 
In Summary, we find no error has been made on your account.  All fees and Finance Charges have been assessed in accordance with the Terms & Conditions of this card and your available credit has been properly calculated.
 
Sincerely,
 
[redacted]

The response regarding the reject reason was based strictly on the information provided by the payment processor and was as follows "This payment was rejected due to a failed
verification.  This is typically due to a
bad address or CVV2 values; however, American Express Centurion Bank did not
indicate the verification failure reason at the time of their rejection of the
payment"Since payments made via the internet can only be made via ACH using a checking account, and since American Express Centurion Bank had not provided the reject reason, it could only be assumed that it was due to a bad address or CVV2 codes.  Please be advised that any discrepancy regarding the return reason of the payment does not change the remainder of our response regarding the account.

Revdex.com:
line-height: 150%;">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First and foremost, the act of continuing to charge me late fees on a closed account makes no sense. I will NOT be paying the remainder as this is in fact your fault due to the failure to accept my payment after verbal communication for such was requested and provided. The goal of making me jump through all the hoops I can any assume was to keep my account with a balance to be able to charge a late fee. Once my account was closed, there was no reason to charge a late fee. I will not be paying a dime until this issue is resolved
Regards,

[redacted]
When a payment over $200 is returned by a financial institution, CFC will revoke the charging privileges of the MasterCard account and require that the payment be replaced using guaranteed funds from a money order, money gram or quick collect before the account is...

reinstated.  We have reviewed your account and fidn that upon the return of your $279.00 payment, your charging privileges were revoked.  You then made a $279.00 nonguaranteed payment to replace the return item.  Although this does not meet the requirement for reinstatement of the account, we have reinstated your charging privileges as a courtesy.  Please note that any return of future large payments will result in the revocation of charging privileges and will require replacement in guaranteed funds.
We trust that our response to this matter will be met with your satisfaction.
[redacted]