Continental Credit

Complaint: [redacted] I am rejecting this response because: The company was told not to use my card on file without my consent and because they did I had to get my bank to put a stop payment on the transaction to which the above named company changed numbers on the account and the company name to recoup the payment which caused me distress and disrupted my my ability to pay my bills because my bank had to cancel out my debit card on Friday the and I had to have it cancelled again today to deny that company from trying to process another payment in the future Sincerely, [redacted] ***

Client was reached out to by a Manager from Continental CreditThe credit file and concerns were reviewed and both parties came to a resolution that was satisfactory

Our customer service manager reached out and resolved the issue with the client's wifeWe emailed them a full update so they could see the amazing progress we've madeThe client's wife apologized and stated they wanted to stay in the program and have us continue improving his credit report

Initial Business Response / [redacted] (1000, 5, 2015/05/18) */ Manager attempted to reached out to the client several times regarding the concern that was submittedNo contact could be achieved with the client, and multiple messages were left for the clientThe file was closed per their request and no further billing will incur Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Our customer service manager has reached out and resolved the issueThis complaint is closed in good standing

Customer Service Manager reached out to client to discuss the questions and concerns that the client hadWe have not heard back from the clientThe client did speak with someone on 4-about his account and the payment on that date was ran per his consent and he had agreed to continue the credit restoration process

Customer Service Manager tried reaching out to the client several times via phone but the phone was not accepting callsAn email was drafted and sent to the client to explain the enrollment of the client into our services and to explain that the account has been closed per their requestThe per call logs and notes, the enrollment call was minutes long and the client was explained in full detail the services that Continental Credit can provideWe would love to speak with the client and have a conversation with them regarding the services that we have provided for them if the client can reach out or provide a different contact phone number so that we may speak with them

Client was contacted by Continental Credit to resolve issues and concerns stated in their response A resolution was achieved and acceptable by both parties

Manager of Continental Credit reached out to the client on several occasions via phone to try to resolve questions and concernsThey did notify the client through voicemail that the account was closed and the past due amount waivedThe client had contacted us in June about the account and had agreed on 6-27-to stay with the program and had spoken with a customer service representative on 7-29-for an update on the credit file so we were not aware that the client had indeed decided to close the account after the 7-conversationAccount is in a complete standing and we would still love to address any additional questions and concerns with the client going forward

The management and maintenance is horrible at the apt complexIt's like living in the complete ghettoThe management is rude, unsympathetic, hatefulThey don't care about people at allThey take forever if at all to fix anythingThis place is a complete dump

Client has been contacted by a Relationship Manager at Continental Credit and the accounts at hand have been discussed and the client is continuing in the credit restoration program

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11192221, and find that this resolution is satisfactory to me Sincerely, [redacted]

Customer Service Manager looked into the complaint presentedUpon investigation with the accounting department it appears that a refund check was sent out via mail in an appropriate time and the check was cashed by the client on July 21st, Continental Credit feels this matter has been resolved

Customer Service Manager reached out to the client to discuss the account had already been closed previous to the complaint and answer any questionsThe clients had already contacted their banking institution and the bank had awarded the desired amount back to the client previous to our ability to reach out to the client

Complaint: [redacted] I am rejecting this response because:I returned the call TWICE and sat in queue for several minutes and no agent picked up the callI know that I will not be billed further, because I have taken steps with my bank to ensure that they cannot access any more of my moneyI have not received a refund for any of the charges that were billed AFTER my repeated requests to cancelThe company very clearly received my requests and chose to ignore them, as I requested this cancellation in direct correspondence with more than one Continental employee This is $worth of services that they were NOT authorized to bill, not to mention the hassle of going to the bank to stop the chargesThe successful resolution of this complaint includes a FULL refund for the services they billed after my request to cancelIf they would like to speak with me please have them provide me with a DIRECT LINE, as I work and am not always able to answer my phone when it rings, or stay on hold listening to automated messages Sincerely, [redacted]

Our Customer Service Manager has reached out to resolve the issueWe are currently communicating via email to find a resolution

Prior to [redacted] filing a complaint, our company tried on several occasions to resolve her concernsOn June 9th, [redacted] emailed our company and asked that we correspond with [redacted] who had authorization to act on her behalfWe spoke with [redacted] on June 13th, and reviewed the client’s entire fileHe instructed our company to keep her file open and continue working on her behalf days later on June 19th we spoke with [redacted] again and he instructed us to close the client’s fileWe closed her file as requested and she was not billed any furtherThe client had not been billed since April 15th, and we had been working on her file for free to help her achieve her desired results After the client’s file was closed on June 19th we did not hear from her or [redacted] informing us that she was seeking further resolutionIt was surprising when the client filed a complaint a week later as we had been in constant communication Upon receiving the client’s complaint, we immediately reached out to resolve her concernsWe did not hear back from [redacted] until the evening of July 19th, Even though we had many improvements to her credit report and had already worked on her file for free for over days, we honored her request and sent a full refundThe refund check was sent on the evening of the 19th and the client should receive the check today

Customer Service Manager spoke with Ms [redacted] about questions and concerns listedConfirmations have been sent to the client regarding the accounts and a satisfactory resolution has been met by both parties

We spoke with the client on 7/10/2017, the day before we received her complaintWe have closed the client's file as she requested and issued a refund for the last payments that processedSince receiving the client's complaint we have made several attempts to follow up with herWe have not heard back from the client and we are assuming that her issues were addressed and resolved when we spoke with her on 7/10/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]