Continental Cleaners

I regret the delays that this customer experienced in the performance of her job with usWe enteredinto an agreement with her dated 03/22/for a sliding glass doorOn the front of the contract thereis an estimated start date of May 22,The job was Installed on June 13, The
Installation wentwell, with the exception of the delay, and the blinds in the door not working properlyThe installer whodid the job informed my staff of the issue, and we then followed our procedure to get the service takencare ofIt would appear that this is where things got lost a bit.Both the delay In the start of the job, as well as the delay In getting to the service Issue, are a result ofour company being extraordinarily busy, and the sliding glass door manufacturer being backed up withtheir orders, which caused a good sized delay in our ability to get the products moving in as timely afashion as we would have likedWe as a company had to bring on new people to help us with thebottleneck we were experiencing, which did cause some jobs to get lost in transition and to not behandled as well as we would have likedFor this, we apologizeWe should have been better atcommunicating with this customer, and we failed at that.I have placed a call myself to this customer to try to get a service appointment set up to her satisfaction.We are fully prepared to get her service taken care of, we just need to coordinate a time to do so.Hopefully she will return my call and we will get this doneThis customer insists on a first thing in theAM appointment, which is much more difficult to set up in a timely fashionI did, however, manage torearrange some scheduling to try to accommodate herHopefully this will get done as soon as I hearback from herI look forward to getting this issue resolved.Sincerely,David ** ***PresidentBraymiller Builders of W.N.YInc

[redacted] Tell us why here...In addressing Ms [redacted] complaint I discussed the situation with all 3 of my employees who have contact with the customers as well as another customer who was in the lobby at the time.first of all I would like to bring to Ms [redacted] attention that we have not promised...

next day service for at least 5 years now. We do provide it for dry cleaning upon request Mon .thru Thur. however. The reason for this, its impossible toget and keep a staff. As for the service given I apologize that my employees came across as rude. I have explained to them that when we are very busy and behind, that when we communicate with customers an indifferent attitude can be perceived as a poor or even negative attitude. I believe this to be the case here as my employees as well as the customer in the lobby communicated with me that there was no yelling or ruddiness given. This would not be characteristic of them as all have between 12 and 26 years with me! But I can understand due to the circumstances Ms [redacted] being a little frustrated as well because she was obviously unaware of our policy change. I just want it known that I have a small but dedicated staff with incomparable experience and I usually receive many compliments on them. That's why a little frustration and indifference can become a bigger problem than necessary. I hope to have explained the situation as best as possible.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 7, 2015/12/11) */
See attached documents.

The garments have been located and returned to the customer. We are very sorry that the mistake took place and would like to offer the customer some credit for the inconvenience. If they have any questions please contact us. They will have a credit of $20.00 put on their account this week if it has...

not already been added. Thank you[redacted]