Continental Chauffeur

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Contact Name and Title: [redacted] Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @gmail.com We take customers responses very seriousAnd we take the old fashion posture that the customer is always right So when the client was complaining about the card being billed right away we always offer a discount , adjustment etc To keep the client happy In this case nothing I could do to work out a peaceful settlement Here are the facts that lead up to this miss hap We just signed up Pay Pal as our credit card and billing service However to my misfortune we found out after the fact that Pay Pal offers three different levels of clearing service 1) personal person taking bank info and Cc cards 2) personal "Buiness" cards service 3) pro Merchant bank and CC card service To my mistake we signed up for the personal and not the pro merchant that would allow us to do s check out like a hotel them run the card the day of or day before as presented to the customerWell we can see how he would of been upset but to be felt that miss lead is a little over killHowever I truly understand and we feel his emotionsI do admit I was a little over zealous in letting him know all the options that was made avail to him and I did the classic "I assumed" we could offer that at the lower level It's worth it to us to offer a free tour or monetary discount to make a customer happyIn the endThis time my thinking back firedWe hope this clears Up any questions and to wish Mr Doughtry an invite back to give us anotherTry Thank you [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The explanation provided is an outright fabrication of the factsThe business is simply back peddling with the explanation of different levels of service with respect to using Paypal as their payment processorThe simple fact is this company has previous complaints with respect to processing payments in the method that is initially presented to the customer that are identical to what happened to me It was only after I threatened to sue this business that I received a refund Final Business Response / [redacted] (4000, 9, 2016/01/12) */ When we got the letter from pay pal we sent it right back saying that we accept the liability and all funds should show As a credit to customer We consider this matter closed if you should need any further info please let us know Thank you Contiental Chauffeur

Initial Business Response /* (1000, 5, 2016/01/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX-XXXX
Contact Email: [redacted]@gmail.com
We take customers responses very serious. And we take the old fashion posture that the customer is always right.
So when the client was...

complaining about the card being billed right away we always offer a discount , adjustment etc
To keep the client happy.
In this case nothing I could do to work out a peaceful settlement.
Here are the facts that lead up to this miss hap.
We just signed up Pay Pal as our credit card and billing service.
However to my misfortune we found out after the fact that Pay Pal offers three different levels of clearing service
1) personal person taking bank info and Cc cards
2) personal "Buiness" cards service
3) pro Merchant bank and CC card service
To my mistake we signed up for the personal and not the pro merchant that would allow us to do s check out like a hotel them run the card the day of or day before as presented to the customer. Well we can see how he would of been upset but to be felt that miss lead is a little over kill. However I truly understand and we feel his emotions. I do admit I was a little over zealous in letting him know all the options that was made avail to him and I did the classic "I assumed" we could offer that at the lower level.
It's worth it to us to offer a free tour or monetary discount to make a customer happy. In the end. This time my thinking back fired. We hope this clears
Up any questions and to wish Mr Doughtry an invite back to give us another. Try
Thank you
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The explanation provided is an outright fabrication of the facts. The business is simply back peddling with the explanation of different levels of service with respect to using Paypal as their payment processor. The simple fact is this company has previous complaints with respect to processing payments in the method that is initially presented to the customer that are identical to what happened to me.
It was only after I threatened to sue this business that I received a refund.
Final Business Response /* (4000, 9, 2016/01/12) */
When we got the letter from pay pal we sent it right back saying that we accept the liability and all funds should show
As a credit to customer.
We consider this matter closed if you should need any further info please let us know
Thank you
Contiental Chauffeur