Conterra Inc

Complaint: ***
I am rejecting this response because: To clarify, the Canadian shipping address was provided numerous times in writing and there was ample time to correct this order prior to my request to cancel and refund my orderThe second UPS tracking number provided did in fact state the package was delivered however there was no record of that at the post officeConterra indicated that they were going to follow up but in fact did notLastly, this issue could have been avoided by shipping the second pack to the Canadian address as requestedThere is also no excusing the time line involved. I do appreciate the refund however do stand by the fact the onus is on the company to provide better customer service and more timely follow up.
Sincerely,
*** ***

The customer's account is accurate, although at the end we don't have the address verification from himWe shipped out to him a replacement pack with a prepaid label for him to ship us the defective pack (the pack's defect would have been an easy fix so we decided to get it back from him)He
stated that he never got the pack and the shipping label even though USPS tracking said it was deliveredWe offered to send him a third pack but he stated that he just wanted a refund, and to send him a return label for the defective packWe asked for address verification since he had two addresses on the order, but to the best of my knowledge we didn't receive that informationThis morning he emailed stating that he was going to complain to be Revdex.com, so so went into our website system and gave him a full refund, including tax, shipping, AND a FULL REFUND on the other product from he recieved in the order, a radio chest harness that he purchased for $We refunded that cost as well, giving him a free product for his troubleWe emailed right back stating that we would give him a full refund and apologized in writing for all the hassle we put he through

We have apologized to the customer and have given him a full refund, including a refund of the radio chest harness that he also ordered (and kept)We are not certain now what the customer would like us to do

The customer's account is accurate, although at the end we don't have the address verification from himWe shipped out to him a replacement pack with a prepaid label for him to ship us the defective pack (the pack's defect would have been an easy fix so we decided to get it back from him)He
stated that he never got the pack and the shipping label even though USPS tracking said it was deliveredWe offered to send him a third pack but he stated that he just wanted a refund, and to send him a return label for the defective packWe asked for address verification since he had two addresses on the order, but to the best of my knowledge we didn't receive that informationThis morning he emailed stating that he was going to complain to be Revdex.com, so so went into our website system and gave him a full refund, including tax, shipping, AND a FULL REFUND on the other product from he recieved in the order, a radio chest harness that he purchased for $We refunded that cost as well, giving him a free product for his troubleWe emailed right back stating that we would give him a full refund and apologized in writing for all the hassle we put he through

Complaint: ***
I am rejecting this response because: To clarify, the Canadian shipping address was provided numerous times in writing and there was ample time to correct this order prior to my request to cancel and refund my orderThe second UPS tracking number provided did in fact state the package was delivered however there was no record of that at the post officeConterra indicated that they were going to follow up but in fact did notLastly, this issue could have been avoided by shipping the second pack to the Canadian address as requestedThere is also no excusing the time line involved.? I do appreciate the refund however do stand by the fact the onus is on the company to provide better customer service and more timely follow up.?
Sincerely,
*** ***

We have apologized to the customer and have given him a full refund, including a refund of the radio chest harness that he also ordered (and kept). We are not certain now what the customer would like us to do.