Contact Lens Specialists

Initial Business Response / [redacted] (1000, 9, 2015/10/16) */ Itemized billing for you and your children has been sent as requestedIf you have any questions after reviewing you may reach us at ***_***_ [redacted] option

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Dear [redacted] , We have reviewed your patient accounts in depthThe account in question did move to a collections status in errorAs of 6/24/we have now recalled that account as an error and it will not effect your creditAs requested, we have now mailed you a copy of your itemized billing as well as a matching explanation of benefits from your insurance company for your billingAlso included is a detail of patient payments from Janto currentWe apologize for any inconvenience you may have experienced in trying to obtain your billing statementsAny time you wish to speak directly to us you may call at XXX-XXX-XXXX and use option number two Best Regards, Cox Health

Initial Business Response / [redacted] (1000, 5, 2016/03/02) */ March 2, [redacted] W [redacted] XXXXX RE: [redacted] , Carter 09/27/ Dear Ms [redacted] , Thank you for contacting CoxHealth regarding concerns with the billing process of [redacted] 's accountWe appreciate the opportunity to look into areas of patient concern Upon careful review of this matter, including a thorough review of the medical documentation by Patient Financial Services, as well as a discussion with staff involved, it is our determination that the billed party, [redacted] , was appropriateAccording to documentation recorded on [redacted] 's account, verbal consent from the mother was given to treat the patient as well as accepting financial responsibility for this date of serviceCoxHealth does not bill according to which parent provides the insurance; it is hospital policy to bill the guarantor on the account We would advise that you contact your attorney to decide who the responsible party for the remaining balance on Carter [redacted] 's account as CoxHealth does not determine which parent is legally accountable for the billIn regards to the account being sent to CBS collections, please contact the collection agency directly as we will not be returning the account for in-house collection We thank you for your patience and cooperation while this matter was under review Sincerely, [redacted] H [redacted] PFS Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is completely full of incorrect informationI can provide a statement or he can be reached by phone that [redacted] father gave consentHis name is [redacted] , XXX-XXX-XXXXI was not reachable by phoneI have messages that were sent to me by [redacted] (his father), my mother, my father, and my grandmother that prove I was not there or available by phoneI have never said that we would not pay the bill, in fact it has already been paid and I can provide receiptsAll that I have asked is for this to be removed from my credit reportThis company has lied and I do have all of the documentation to prove this matter Final Consumer Response / [redacted] (4200, 11, 2016/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This needs to be removed sooner than months, because it should have never been on my report in the first place Final Business Response / [redacted] (4000, 9, 2016/03/09) */ Dear Ms [redacted] , We have verified that the remaining balance of [redacted] account has been paid in full, the collection agency CBS has agreed to remove this from your credit scoreThis typically takes about months to be cleared from your report Thank you

Initial Business Response / [redacted] (1000, 10, 2016/04/19) */ Dear Mr [redacted] , Thank you for contacting CoxHealth regarding your accounts from to presentWe appreciate the opportunity to look into areas of patient concern On April 15,we had a phone conversation about the following accounts XXXXXXX, XXXXXXX, XXXXXXX and XXXXXXXPer our phone conversation, I verified your address and confirmed that the total balance owed on all accounts are $I have mailed you a complete episode of care for all dates of service along with an explanation of benefits Thank you for your patience while this matter was under investigation Sincerely, [redacted] H XXX-XXXX

Initial Business Response / [redacted] (1000, 9, 2015/06/25) */ Dear ***, The medical records have been thoroughly investigated for this date of serviceUpon completion of the review, the charged amounts are correct for this serviceThe Urgent Care physician was charged due to most of the care was provided by the Urgent Care doctor, there was not a charge for the ER physicianWe will only charge you one or the other doctor level chargeIn this case we have charged the lower physician charge for youHowever, we do understand your concerns and are regretful for any confusion Thank you, Cox Health Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/06/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like Cox to provide a detailed account of the care that was provided by the urgent care doctor because I recall that day as wellThe urgent care doctor entered the roo, observed my daughter in pain and stated very clearly he would not treat her and we needed to go to the ERThe ER doctor examined my daughter, gave her eye drops, examined her eyes through a machine and then prescribed prescription eye drops and gave her a hydrocodone in the ERSo I would like to be provided documentation on how I have my daughter received more care from the one who kicked her out then the one who treated her and provided her with excellent care Final Business Response / [redacted] (4000, 17, 2015/07/10) */ Dear ***, Thank you for your additional response on 6/Since you still have care concerns regarding the physician we have sent those for an in-depth reviewA separate, detailed letter about the results of that review for the urgent care physician care concerns has been sent to you as of today Cox Health Final Consumer Response / [redacted] (4200, 20, 2015/07/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not have a concern/complaint about the service I received from either doctor....urgent care physician or ER physicianI have a complaint with the billing department and the several different stories I am receiving about my bill I receive an itemized bill in May with no physician charge but balance of [redacted] Receive another itemized bill w/ physician charge added but same balance of [redacted] Advised [redacted] that urgent sent me on to ER with assurance no charge but [redacted] states that they are required to bill for urgent care doctor and NOT ER doctor because of my insurance(which is a high deductible plan...makes no sense.) Then, after Revdex.com complaint, Cox states I am billed because urgent care doctor did more than ER doctor according to some detailed medical recordSince I was there I detailed the "care" received by each doctor in previous response which contradicts these "detailed records" Now my billing complaint has been sent outside the billing department by Cox with no resolution After all these "different" explanations I would believe anyone would question the validity of Cox Health's response and certainly the billing departmentI have not received this letter yet, but if it does not contain the "detailed" records mentioned in the previous response from Cox; I am again asking for copies as it is my right to see the "care" I am paying for and that Cox be prevented from forwarding to debt collector until such documentation is providedI would also like the name of the individual who reviewed these records provided to me Thank you

Initial Business Response / [redacted] (1000, 9, 2015/10/01) */ I am writing to let you know that we have received your concern in regards to the cost of your procedure at our Urgent Care CenterAfter a full review, the charges are correct and will remain as patient responsibilityOur Urgent Care Center is considered a hospital based Urgent Care and is sometimes subject to your individual benefits by your insurance companyWe did contact your health insurance and inquired about your hospital based urgent care benefits, and per your insurance company, this is correctly processedOur Urgent Care pricing is within reasonable limits of other healthcare facilities in our region and will cost different in comparison to an office setting, or waclinicAt this time, the charges are correct and will not be adjustedIn regards to this outstanding balance, you may want to contact our customer service department at [redacted] , option [redacted] Also, you will be sent an additional letter in regards to this concernWe apologize for any inconvenience this may have caused, and we thank you for choosing Cox Medical Center for your medical treatment and hope you consider us in the future

Initial Business Response / [redacted] (1000, 9, 2016/07/11) */ Dear Ms [redacted] , Thank you for contacting CoxHealth regarding your recent Urgent Care visitsWe appreciate the opportunity to look into areas of patient concerns We have submitted an inquiry to your provider regarding your policy Please allow 7-business days for a response from your insurance company Thank you for your cooperation and patience while this matter is ongoing review Thank you Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/07/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] called me again this last week between jobsI was actually in the clockin room when I received the latest callI was passed [redacted] the first billing associate to a managerWe argued for about twenty minutes about my billI once again explained what had happened [redacted] apolgoized but said I still owed an extra $for "special" copayLet me just say I am done with ***I paid over $in total for my two urgent care visits: $for the visits and more for medicineHad I been made aware that [redacted] charges ER bills for their urgent care, I never would have gone thereUnfortunately, I was told that my insurance covered [redacted] and not [redacted] so I went there under the assumption that I would be saving myself moneyClearly I was wrongFortunately, I landed a second job months ago so I was able to afford itConsidering my yearly income is $12,000/ yr and I pay all of my own bills, this was very fortunateI have a lot to say about [redacted] now, and unfortunately it's not goodI'll be sure to let all of my coworkers at both jobs and everyone else I meet know exactly how much your urgent care charges peoplePost a sign! You're robbing people blind and you know it [redacted] said that he would talk to someone about posting a sign that mentioned you dont charge urgent care feesI would go one step further and say that you should take the sign down completely and rename it something elseIt's not urgent careNot by the way you bill itI've worked in retail for five years and when we get a sign wrong we have the decency to own up to itYou purposefully got the sign wrong, and the only person who even slightly apologized so far was [redacted] Not happy and not impressed

Initial Business Response / [redacted] (1000, 8, 2017/03/06) */ Dear Mr [redacted] , Thank you for contacting CoxHealth regarding your billing issueWe always appreciate the opportunity to look into areas of patient concern Upon review of this account, our records indicate you arrived in our Urgent Care at 3:P.MYou were seen by two nurses as well as a physician and, based on those evaluations, it was determined you needed to be transferred to the Emergency Department due to the acuity and import of your medical conditionSuch transfers occur when we have patients, such as yourself, that need a higher level of care than the urgent care clinic setting, which is traditionally for less emergent conditionsOur records indicate this was explained to you at 5:P.Mand you were then taken to the Emergency DepartmentFurther, our Urgent Care stays open until 8:P.Mdaily and there is nothing that leads us to believe you were transferred because it was going to be closing soonOnce you arrived in the Emergency Department, you were seen by an Emergency Department physician who reviewed the documentation and lab work ordered by the Urgent Care physician, you were examined and a CT with contrast was ordered and performed Regarding your billing, you received a facility charge for the Emergency Department in the amount of $1,You received a bill for the services of the Urgent Care physician in the amount of $and a bill for the services of the Emergency Department physician in the amount of $You were billed $5,for the CT scan you receivedOur Urgent Care, which is an outpatient department of the hospital, is located on the immediate campus of our hospital and is considered to be what is termed "provider-based space," as is our Emergency DepartmentAs such, per Centers for Medicare & Medicaid Services ("CMS") billing guidelines, there are certain billing and pricing rules that must be observed in such locationsThese particular CMS rules often increase the cost of services provided in such spacesFurther, services rendered in a provider-based space will often generate two bills to patients - one bill for the services rendered by the physician and one bill for a facility feeDue to the fact that you were transferred from Urgent Care to the Emergency Department, you only incurred the single facility fee from the Emergency DepartmentWe are mindful that such guidelines are not within the purview of the average patient and can be frustratingFurther, having spoken to the employees that treated you, we feel your care and transfer were also appropriateOur billing department has reviewed the bills and believe they are appropriate based on the services renderedOur notes indicate you did dispute this bill; however, our vendors have been trying to contact you since May of and have never been able to make contact The accounts have been recalled out of collections and are ready to be set up on a payment planPlease contact our Customer Service line at 417-269-or 1-800-711-to make any billing arrangement on this account Thank you for your time and attention to this matter Sincerely, [redacted] C CoxHealth, Assistant Compliance Officer Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/03/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) my wife was in the office with me when the nurse said that she needed to move me over to the Emergency room and will help verify that the exact words of the nurse was that they were going to be closing before the MRI team was able to see me and that they were going to move me over to the Emergency waiting roomI asked the the nurse that was with me and the nurse that took me over that if they were going to be transferring me, twiceI let them know I did not want to be transferred and charged for both urgent care and E.RThey informed that I was not being transferred and that I would just be waiting for the MRI specialistwhen called in to the E.RI told them I did not want to be admitted times and she told me that all she was doing was verifying information that she received from the urgent careso by now I have been told more then times that I was not being admitted into the E.RIf I had thought that it was that big of an emergency I would have gone directly to the E.Rinstead of the urgent careThe nurse that I was talking to in The urgent care also did not tell me that she felt it was a huge emergencyAbout them getting a hold of me, the phone calls that were received from [redacted] had nothing to do with my dispute, not oneThe last person that I talked to about the dispute was the last phone call that I received was the person trying to collect the bill in disputeWhen talking to them about the bill and letting them know that the bill was in dispute, the gentleman I talked to said that the dispute was deniedWhen confronting him about the fact I had received no letter or reason for the denial I told him to mark on there that I would want someone to call me in regards to the disputeHis response was to fax in another dispute like beforeMy response was that I wanted to talk to a person about the issue and given a reasonAlso, just because your records show that they weren't closing soon doesn't mean they didn't say thatI will dispute this until it is resolved accordinglyI was told I would not be charged or admitted in to the E.Rmultiple times so I would like for my bill to show the same statement Final Consumer Response / [redacted] (4200, 22, 2017/03/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand that you want to take the urgent care off but that isn't what I wanted I went to the urgent care and was told I didn't not need to be admitted into the emergency room and against my wishes you admitted meThe only difference in the emergency room that I received that was not in urgent care was a saline dripThat I did not actually needAll I needed was a drink from the MRI team and then the MRIWhich I am more then happy to pay forI will pay for the MRI and the urgent care if you send me a revised billTake of the ER bill and the ER physician, and I will pay the remaining amount Final Business Response / [redacted] (4000, 20, 2017/03/23) */ Yes, I was working with [redacted] and [redacted] on this accountPatient wants all ED charges dropped, we agreed to remove Urgent Care charges but that was a same amountI can imagine the patient was not happy with our decision [redacted] Lead Patient Financial Svc, Patient Financial Services Phone: (XXX) XXX-XXXX [redacted] @coxhealth.com coxhealth.com

Initial Business Response / [redacted] (1000, 9, 2016/09/20) */ Dear Ms [redacted] - [redacted] , Thank you for contacting CoxHealth regarding your son's rehab therapy visitsThe coding was reviewed and the primary diagnoses was changed for these dates of serviceHowever, according to your healthcare provider these claims have been billed appropriatelyThe accounts have been recalled out of collections and are ready to be set up on a payment planPlease contact our Customer Service line at [redacted] to make any billing arrangement on this account Thank you

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Your account has been reviewed and the balance of [redacted] has been adjustedA letter confirming was mailed out today I apologize this matter was not previously resolved Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2016/04/05) */ Dear Mr***, Thank you for contacting Cox*ealth regarding accounts XXXXXXX, XXXXXXX and XXXXXXXOn March 28, the above mentioned accounts were assigned to [redacted] collection agencyOn April 5, all three accounts were returned to Cox*ealth and back in good standing If you need assistance with a payment plan, we encourage you to contact a Patient Financial Representative at XXX-XXXX to discuss billing arrangementsPlease wait at least business days before establishing a payment arrangement with our extend business office Thank you for your patience and cooperation while this matter was under review Sincerely, [redacted] Customer Service Lead Cox*ealth PFS Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appriciate that the issue was correctedIt was remidied only after contacting the CEO of ***, [redacted] Then speaking to VP of Financial Services [redacted] Not one person with the billing service or patient Advocate line was willing to help or even look into the issueI am thankful those two gentlemen took their time to help resolve the issue

Initial Business Response / [redacted] (1000, 9, 2015/05/03) */ I do apologize for the inconvenience regarding the statement issue [redacted] has had since the transition of our new self-pay vendorI have requested that statements are sent out to you for your payment plan and that this is done monthly and in a timely manner each monthI have spoken to the Client Coordinator with the company and her contact name is [redacted] has assured me the statement will be going out each month and she will watch to see this is done In the meantime, I have had itemized statements sent out for you outstanding balances so you will have for you recordsThe itemized statements are you outstanding balances, however you are awaiting you payment plan statement You should be receiving you statement in the mail of your payment plan the week of May 4th - May 8th Thank you for sharing your concern with [redacted] Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/05/12) */ [redacted] did respond with about copies of their records going back to Oct of These showed the charges and how my payments were applied to each charge, It was not exactly how I wished my payments were shown But I guess I'll except itOn each monthly statement I get I wanted them to show the amount of my last payment, I hope they will start doing it

Initial Business Response / [redacted] (1000, 9, 2015/07/31) */ Thank you for taking the time to contact us about your accountsThe account referenced above was incorrectly sent to the collection agencyAs of today's date, we have recalled the account from the collections agency as an errorThey have been returned to our billing company in good standing and placed back into an active billing statusThe agency has closed the account and recorded it as an error and it will not be listed on your credit reportWe sincerely apologize for this error In regards to your addational care concern, we have escalated this for further in depth reviewYou will be contacted in a separate letter about the results of that review once it has been completedWe appreciated your patience in this matter Thank you, Cox Health Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank youThis addresses our main concern with regards to the collection agencyWe appreciate the response and are looking forward to paying what is owed to Cox Medical for their services

Initial Business Response / [redacted] (1000, 5, 2017/05/08) */ Dear Mr [redacted] , Thank you for contacting CoxHealth regarding your account balancesWe appreciate the opportunity to look into areas of patient concern Upon careful review of this matter, including a thorough review of all payments and conversations between the facility and yourself, it is our determination that the accounts were sent to collections appropriately In February of 2016, our office spoke to you regarding the total amounts owedWe went over payment arrangements, total balances and our minimum required amount to set this account on a payment planAt this time, you advised our office that you would discuss this with your spouse and did not want to commit to any arrangementsWe made call attempts in March, April and [redacted] of and left voicemails to contact our officeIn June of 2016, your first payment was made at our minimum payment plan, which was maintained for monthsIn November, we did not receive a payment as a result a reminder notice went out and a final statement notice in December We contacted you in December of regarding the broken arrangement, you requested that we would not bill you until next year during tax seasonOur office apologized and explained that we are unable to hold this account for 4-months as requestedWe did offer to set up the arrangement back to the minimum required amount as previously agreed uponThis offer was refused; our representative did explain that this account could go to collections if not in a payment arrangementIn January of 2017, the account went to collections due to no payments for monthsIn March of 2017, you called our office to recall these accounts from collections and requested to speak to a supervisorOur supervisor went over the above information and explained that any payments would need to be made with the collection agency that has the accountDue to no payment attempts in months, we are unable to assist any further on this accountWe would advise that you contact [redacted] and [redacted] Law Firm at 417-866-regarding any questions on the lawsuit Thank you for your [redacted] and cooperation while this matter was under review Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/05/11) */ ***Document Attached [redacted] Your careful and thorough review has numerous inaccuraciesThere are attachments of proof of payments and statements from cox Being Feb through June 2016, I made numerous calls trying to work out a payment arrangementI had already payed all the other bills that were sent to meI was given a choice of $dollars a month or $dollars with direct withdrawalAt this time I was not able to afford $Yes, I did talk to my wife during this time about our options and we were not comfortable with allowing access to our bank account, which we do have this rightSo for months I called and called to work out a payment arrangement and was told over and over that they need to talk with a supervisorSome would tell me that they saw all my call ins and others said there was no notesFinally, spoke with Donna and in an outburst of discouragement and frustration expressed the question with how many others have been through this hardship with just being able to pay a bill that won't put them in debt for a health condition that could not be foreseen and if this has been on the news beforeThis outburst somehow approved the $dollars that was not direct withdrawal and I did my first payment then on June 6th Was told this would put me a month in reserves(see attached statements) June to Oct made paymentsThen in November 2016, I called you, not you calling me, to let you know that I had injured my back and that I would be late on the that month paymentWas told not to worry I had a month in reserve and it would cover for November paymentWas out of work for therapy in December and had called to ask to put a hold on it until I return back to work which would be end of Jan or beginning of Feb and I would also pay more on the bill once taxes cameOnce again this had to be sent to a supervisor to proveI called in every week to find out what was going onBy Jan th 2017, I am being told that I only had to Jan 14th and that now I am in collectionNot wanting it to hit my credit, I was told that they would have to send it to the supervisor to see if they could recall the account so I could start paying on it againEvery Wednesday for weeks I called in and asked what was going on with the accountThen was given a number to talk with someone in Patient Financial ServicesFirst talked with Courtney, she told me they never got any information about a recall of the billWas told the Supervisor [redacted] was in a meeting and within an hour [redacted] called back saying that [redacted] said No, they would not work with meIf they didn't have records of what was going on, how could they make an informed decision on this case? I continued to call and try to get this resolvedThen on April 28th I got a letter from your attorney saying that I have refused to pay and follow payment arrangementThis whole time I was just trying to work on my credit and as of [redacted] 2017, my credit has been hitI made my payments, but also had to wait for long periods of times for answers backThat should not be held against meThen when looking at the bank account of payments, notice that started in August the payment was sent to other Coxhealth placeCalled to find out what this was and was told that it's Collections per [redacted] at [redacted] How is it that I was in collection at this point, NEVER told this and it never hit my credit? This was information that was given to me from the beginning of paying this bill(see attached bank statement) The sad thing is that this is just not happening to meI know of others that have been paying their bills on time and still being sent to collectionsSomething is not right here and this is a multiple oversight that should not continue to be over lookedAny other documents, such as phone calls, I'm willing to provide Final Business Response / [redacted] (4000, 13, 2017/05/24) */ Dear Mr [redacted] , We do show payments were received on June 6, for $50, July 7, for $50, August 8, for $50, September 7, for $and October 12, for $that were paid towards the same day surgery at our facilityAccording to your explanation of benefits provided by your insurance company, the total amounts owed are $4240.67, which were applied to your deductible and coinsuranceOur records indicate you made payments totaling to $250, there is a remaining balance of $on this account Our billing office has a payment matrix set in place to determine monthly payment arrangements; if you are unable to meet these guidelines, we offer the minimum of $on autopay per our policyWe do understand each patient has different financial situations, which is why we offer our minimum payment optionUnfortunately, we were unable to fulfill your request to completely stop the bills, it was explained that if no payments were made on this account that it would be referred to another agency for collection attemptsOur office tried to come to an agreeable arrangement, however due to delinquent payments the account exhausted to a third party for continued collectionWe would advise that you contact [redacted] and [redacted] Law firm at XXX-XXX-XXXX Thank you Final Consumer Response / [redacted] (3000, 19, 2017/05/25) */ I will not contact your attorney againI will wait for a court date and take my evidence to the judgeI have never asked to completely discontinue paymentsMy records will indicate that I have tried to pay since late January

Initial Business Response /* (1000, 9, 2015/07/02) */
Thank you for choosing CoxHealth for your family care providerWe understand that you have expectations of your healthcare providers, and we have high expectations of ourselves as wellWe appreciate the concerns that you have shared with us in
an effort to improve the service to our patients
Your accounts have been investigatedUpon competition of the review, it is our opinion that the account referenced in your corsponcance was incorrectly sent to the collection agency on 06/10/As of 07/01/we have recalled the account from collections agency as an errorThis will not appear on your credit due to an errorWe apologize for any inconvenience this error may have caused you
In addation, you will be getting a letter from us with this information, corrected balances, and more specific information in writing about the payment agreement
Thank you,
Initial Consumer Rebuttal /* (2000, 11, 2015/07/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response from Cox Health is adequateI will accept this conclusion in expectation that the account was removed from collections and Cox Health will follow through on contacting me with the correct balance and acceptable payment planIt is sad to have experienced such excellent health care and then be burdened by the stress of an inadequate billing department during convalesce

Initial Business Response /* (1000, 5, 2015/07/17) */
Dear ***,
Thank you for taking the time to contact usWe have reviewed the patient account for your daughter in depthThe account in question did transfer to a collections status in errorAs of 7/17/we have now recalled that account
as an error and it will not affect your creditWe apologize for any inconvenience this may have caused you
The confusion on her name being reported as the guarantor of the account has now been correctedThe account has been re-listed with our billing company and will be added back into the payment agreement that you have set up
Again, we apologize for this error and any issue you may have experienced in trying to get it correctedA more detailed letter will be mailed to your home address to keep for your recordsAny time you wish to speak directly to us you may call at XXX-XXX-XXXX and use option number two
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you CoxHealth for taking the time to review my accountI'm sorry it had to come to me filing a complaint with the Revdex.com, but I did try to resolve this on my own firstI do appreciate you resolving this issue
Thanks also to the Revdex.com for helping me get this resolved in a very timely mannerThe work you do is greatly appreciated

Initial Business Response /* (1000, 5, 2016/10/10) */
Dear Mr***,
Thank you for contacting CoxHealth regarding the Urgent Care visit on July 21, We appreciate the opportunity to look into areas of patient concern
We have sent an inquiry to your healthcare provider to correct the
way the processed the claim for this date of servicePlease give business days to hear a response
Thank you for your patience and cooperation while this matter was under review
Sincerely,
CoxHealth

Initial Business Response /* (1000, 5, 2016/03/08) */
Dear Ms***,
We would like to thank you for contacting CoxHealth to allow us to work through the details of your recent experience as a patient in our Urgent CareThe patient's perspective is very important to us and sharing your
experience gave management an opportunity to speak with the staff involved with care to reinforce our expectation that all staff deliver care to patients with compassion, respect and integrity and it also allows us to examine our administrative processes and procedures
Our Urgent Care, which is an outpatient department of the hospital, is located on the immediate campus of our hospital and is considered to be what is termed "provider-based space." As such, per Centers for Medicare & Medicaid Services ("CMS") billing guidelines, there are certain billing and pricing rules that must be observed in such locationsThese particular CMS rules often increase the cost of services provided in such spacesFurther, services rendered in a provider-based space will often generate two bills to patients - one bill for the services rendered by the physician and one bill for a facility feeWe are mindful that such guidelines are not within the purview of the average patient and can be frustratingTherefore,as a result of your specific concern we have added signage to the Urgent Care center that advises patients they are in provider-based space and will be subject to those billing guidelines
At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patientsThank you for bringing your experience to our attention as we value your inputAlthough we cannot go back and change the events which occurred, we apologize for any distress and frustration you experienced and wish you the best of health
Sincerely,
*** H

Initial Business Response /* (1000, 9, 2015/07/10) */
Dear ***,
We have received your formal complaint regarding your patient account that went to our collection agencyAfter a review, it is apparent that this account incorrectly progressed to themWe apologize for any issue that this may
have caused youYour account has been recalled from the collection agency and is back with our business officeWe do apologize for the lack of statements, and the fact that your payment plan did get terminated, as you did everything that you were required to doIf you have any questions, please feel free to contact our business office at XXX-XXX-XXXXAgain we apologize for any inconvenience this may have caused you
Thank you,
Cox Health

Initial Business Response /* (1000, 9, 2015/12/18) */
We would like to thank you for contacting CoxHealth to allow us to work through the details of your recent experience as a patient in our Urgent CareThe patient's perspective is very important to us and sharing your experience gave management
an opportunity to speak with the staff involved with care to reinforce our expectation that all staff deliver care to patients with compassion, respect and integrity and it also allows us to examine our administrative processes and procedures
Our Urgent Care, which is an outpatient department of the hospital, is located on the immediate campus of our hospital and is considered to be what is termed "provider-based space." As such, per Centers for Medicare & Medicaid Services ("CMS") billing guidelines, there are certain billing and pricing rules that must be observed in such locationsThese particular CMS rules often increase the cost of services provided in such spacesFurther, services rendered in a provider-based space will often generate two bills to patients - one bill for the services rendered by the physician and one bill for a facility feeWe are mindful that such guidelines are not within the purview of the average patient and can be frustratingAs a result of your specific concern we will be adding signage to the Urgent Care center that advises patients they are in provider-based space and will be subject to those billing guidelines
While your account has not been adjusted to one third of the current balance as a courtesy it has been adjusted by half
At CoxHealth we are committed to providing great healthcare and we are always trying to improve how we serve our patientsThank you for bringing your experience to our attention as we value your inputAlthough we cannot go back and change the events which occurred, we apologize for any distress and frustration you experienced and wish you the best of health
Initial Consumer Rebuttal /* (2000, 11, 2015/12/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do appreciate CoxHealth's explanation of "provide-based space" as it relates to CMS billing guidelines, their signage regarding such billing and their reduction of my bill by one-halfI was not trying to get out of paying because they di provide services for my smashed and lacerated finger -- I was just blown totally away by the costs, particularly as a senior on a fixed incomeThank you Revdex.com and CoxHealth for your help in resolving this complaint