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Patient [redacted] ***’s account for DOS 10/4/was processed by [redacted] and the balance of $is the patient’s coinsurance responsibility/amount due (which is 20%, insurance paid 80%) My apologies as a statement in the amount of $did get sent to the patient in error on 1/25/due to the cat scan being paid and the contrast portion of the exam being rejected for additional information The error was found and account updated from patient responsibility to the insurance responsibility on 2/7/ Insurance finalized the processing and paid the contrast charge on 4/2/resulting in total patient responsibility of $($coinsurance for the cat scan & $coinsurance for the contrast) Thank you, [redacted] Operations Supervisor - Radiology

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I spoke to Ms*** today about the issue she had a complaint aboutWe had actually mailed out her refund back in December of She said she was going to make sure she did not cash a check from usI told her I would also have the owner check that it was never cashed from his end and then I
could re issue the check and let her know it was ready for pick up.She seemed happy with that information and I am going to see this though until its completion.Thanks*** * ***

I spoke to Mr***He was a very kind and polite gentlemanHe has received his check since posting this complaintI reviewed our billing process with him and how and why things are done as they areHe said the service he received at Concord Imaging was good but he became frustrated about the
refund he was dueI will reach out to our billing company to see what seemed to go wrong in this instanceIt may have been a lost check in the mail and then a series of miscommunications. *** * ***Director Concord Imaging*** ***, San Antonio Texas 78258*** *** ***

I have inquired of Ms*** to see if she had received her refund check that was mailed out on *** **thI requested she verify that she did or did not receive itWe will also track the check and if it has not been cashed we will then cancel that check and re issue another.Before we ever
provide a service, we verify coverage and amount due with the patients insurance carrierWe then file all paperwork with a 3rd party billing company to submit all paperwork to the insurance company and collect benefitsThe billing company in turn rectifies payments and if a return is due then they send that back to us to mail outIf money is owed then they bill that.The billing company has told us that this is at least a day process and I apologized to the patient as to time it had taken with her refundThis was the first I had heard about this refund and it had already gone out in the mailI will personally follow this refund to verify that the patient is aware of the status of her refund.Thank you*** * ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Patient [redacted]’s account for DOS 10/4/17 was processed by [redacted] and the balance of $80.41 is the patient’s coinsurance responsibility/amount due (which is 20%, insurance paid 80%).   My apologies as a statement in the amount of $553.26 did get sent to the patient in error on 1/25/18 due...

to the cat scan being paid and the contrast portion of the exam being rejected for additional information.  The error was found and account updated from patient responsibility to the insurance responsibility on 2/7/18.   Insurance finalized the processing and paid the contrast charge on 4/2/18 resulting in total patient responsibility of $80.41 ($71.01 coinsurance for the cat scan & $9.40 coinsurance for the contrast).     Thank you,     [redacted] Operations Supervisor - Radiology

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]