Consumers Cooperative Credit Union

I bought a used car in Sept/2017 I have insurance full coverage and verified 9/13/2017 by Consumers, now 2 months later they put a forced insurance policy. I called the 3rd party insurance to show them I have full coverage and verified by Consumers Credit Union September 13, 2017. In November I get a letter from Consumers Credit Union to prove that I have insurance I called the thinking it is CCU and this is a 3rd party insurance *** Solutions. on that day coverage has been verified and don't worry about it by Laura W. November 20, 2017. Today 11/27/2017 I get a letter that I have been charged for this and need to provide again proof of insurance. Spoke with Bianca P from *** Solutions to try to get this corrected to no avail. Will be making complaint with my Illinois States Attorney about Consumers Credit Union and *** Solutions in Carmel, Indiana Why would a 3rd party company be hired and use Consumers Credit Union's letterhead to charge buy not correct the errors?

On October 25, 2017, I attempted to obtain a credit card from Consumers via its website. I and my wife have a joint account with Consumers.
On November 3, 2017, a Consumers representative, Darryl ***, called me to say that in order to obtain a credit card from Consumers, I would need to open a new account. I told him that I already had an account with Consumers. He told me that I would need a different account, and that it would only cost me $5 to do so. I acquiesced, and gave him my credit card information to open a new account so that I could obtain a credit card.
Later, I verified that Mr. had instead charged my credit card $10.
On November 9, 2017, I told Mr. that because of the poor service that I'd received from Consumers, I no longer wished to receive a credit card. I later asked him to reverse the $10 charge to my credit card.
Today is November 10, 2017. The $10 charge is still on my credit card, and - perhaps more importantly - I have received no information on the new account that was supposedly opened for me on November 3rd, 2017.

The problem with this credit union is that they play games with transactions and when they process them, and how they display them to you online. They offer great rates on checking accounts but they play a bunch of games in order to actually qualify for those rates. For example, you need 12 debit card purchases in the month to qualify for the highest rate but if you make purchases close to the end of the month chances are those debit purchases are not going to count against the numbers you need to hit in order to get the advertised rates. They will not count because it takes time for them to process them. Another example of their games are how they display how far along you are in completing your goals in order to get the high rates. The tracker is constantly 3-5 days behind so it is extremely hard to know where you're at at any given time. Then, they stagger the credit card month from the 28th of the previous month to the 27 of the current month to cause even more confusion as to whether you are hitting your monthly goals. There is no reasonable explanation why they don't have a live tracker, other than to cause confusion. I would find another credit union.

I have used this bank for two decades. They last two weeks they treated a long-term customer poorly. The lack of sense urgency and the poor communication skills are disappointing. Basically, they suspended a program (direct deposit advance ) I used with their bank. Without written and verbal notice, they suspended it. I had to contact them due to bounced checks and excess fees in result of their lack of communication. If they would have informed me and handled things properly, I wouldnt be writing this complaint. Their lack of communication caused unnecessary fees and stress. I would not recommend this bank as they are unprofessional and poorly managed. Find a bank the cares, knows how to communicates, and apologizes for their wrongdoings.

I've had a savings account with Consumers Credit Union for over a year. I didn't understand that this was primarily a checking account I was under the impression this was an account to open to use due to the fact I had to open it to finance my car through this organization. I got a letter in the mail stating that I will be charged $60 for transactions I made. I didn't understand so I tried to call this organization 3 days in a row and I couldn't get through due to some type of system conversion. If I had known this was a savings account I would've have switched my direct deposit to my primary account. I get through to the call center after being hung up on 7 times for them to not have any answers I spoke to Jacob he stated that he didn't have a manager or a supervisor around nor did he know their names. I had to look through previous correspondence to get the the number to a local branch since Jacob wouldn't give me that information either. I was also told I have to wait 24 hours for a return phone call. This whole situation has been horrible and I am not happy with the outcome. I just adopted a baby that put me in a huge bind so I work side jobs to keep up with my day to day if I had know this fee was coming or if I was able to access my account I wouldn't be behind. Now my rent is due today and I have to wait a whole day to speak to a manager and I am overdrawn and will be when my rent comes out.

Dear Revdex.com,
I used to be a Consumer Credit union customer for last 2 years. I used to have a car loan with them but unfortunately, on April 2017 I got an accident and I lost my car.Since then the insurance company took over my loan and told me that they will pay off the remaining balance in my account. On May 2017 insurance company paid off for the car loan but consumer credit union found a gap between payment of 1253 dollars and reported that to credit agency. Since May till August 2017 I did not have any knowledge of existing of this amount unless I pulled my credit score and realize how significantly its dropped. I called to CCU in order to resolve this issue and asked would they agree to remove the deliguency from my credit account if I pay off he amount, they said they are not going to remove it since its legitimate amount. I told them I did not have any knowledge of this balance I thought insurane company took care of it and you never told me about it. The next day I called to CCU to make a payment of amount 1253 dollars but I realized that they added additional 40$ interest to the amount and my pay off amount raised to 1290$. I said my pay off amount supposed to be 1253$ not 1290$ A lady from collection departmemt mentioned that one day interest is 40$ and you have to pay for it.
The colletion department representative during our conversation did not want to help me and solve the problem.She was very rude and hamg up the phone on me. Please help to resolve this issue.

Sincerely, Aydin

I contacted the business about refinancing my car. I gave them a great amount of information, including copies of licenses, registrations, I signed 3 sets of documents and uploaded them. The company said I would have to open an account ($5), a savings account ($5), a credit card and a checking account ($50). After a few days I was told that the account was closed by the credit union. They said I would have to wait for a letter in the mail to tell me as to why the account was closed. I waited for the letter a few days and when it finally came, there was only one word: Misrepresentation. I called the company and tried to find out from them where was the misrepresentation, but they would not tell me. I have an excellent credit score, and I can find no reason why my account was closed without warning.

This place is a mess. First off, their website is a joke. You can't download bills, or get any information on your auto loan. You have to constantly call representatives and spend hours on the phone to do simple things every other bank in the world can accomplish in 5 minutes online. Everything is manual and so they make mistakes on all the paperwork they send you. They can't even figure out how much your payments are. Then when they mess up the paperwork they have nasty collection people call you because your auto withdrawl had the wrong payment amount on the "contract". They said it up to me to know what the payment is and to correct all of their mistakes. They do not have time or energy to give you the correct information or possibly invest in a proper banking system that can spit out your payment amount correctly. I refinanced my auto load just to get away from them so luckily I am through with this awful company.