Consumer Liberty

The client enrolled in our debt validation program in April of and enrolled one account with us While this client was only enrolled for four months, she only paid for months We already refunded a portion of her feesWe sent out a significant amount of documentation requests to this client’s creditor on her behalf of which we can provide receipt of and provided a customized software based portal for her We firmly believe that we have been very fair to this client, providing a refund outside the terms of the contract [redacted] ***[redacted] FAX: [redacted]

The client enrolled in our debt validation program in April of and enrolled one account with us. While this client was only enrolled for four months, she only paid for months. We already refunded a portion of her feesWe sent out a significant amount of documentation requests to
this client’s creditor on her behalf of which we can provide receipt of and provided a customized software based portal for her. We firmly believe that we have been very fair to this client, providing a refund outside the terms of the contract. *** *** ***.***FAX: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When I called this company in July to follow up with my account, I was told by one of their employees that nothing was done on my account because I never submitted documentation to them, which I didMy reason for cancelling with them was because I was told nothing was done, whether that wasn't the case or not, I don't think I was treated fairly by this company at allI don't recommend anyone do business with themThey are rude, don't not return your calls and have ZERO interest in helping you at allAll they care about is taking your moneyThey returned one payment back to me, I made The first one is non-refundable, but I want payments backWhen I questioned why I only received one payment, I was told *** determined that amount based on the work that was done, to my knowledge there wasn't any work doneI just want my second payment back, this company has taken advantage of me long enough
Regards,
*** ***

We worked for this client for several months and even
allowed the client to skip a payment when she was unable to make an agreed upon
payment.  We have decided to refund the client the additional amount
requested to close the case.  Although we did work the file exactly as the
agreement detailed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I called this company in July to follow up with my account, I was told by one of their employees that nothing was done on my account because I never submitted documentation to them, which I did. My reason for cancelling with them was because I was told nothing was done, whether that wasn't the case or not, I don't think I was treated fairly by this company at all. I don't recommend anyone do business with them. They are rude, don't not return your calls and have ZERO interest in helping you at all. All they care about is taking your money. They returned one payment back to me, I made 3. The first one is non-refundable, but I want 2 payments back. When I questioned why I only received one payment, I was told [redacted] determined that amount based on the work that was done, to my knowledge there wasn't any work done. I just want my second payment back, this company has taken advantage of me long enough.
Regards,
[redacted]

The client enrolled in our debt validation program in April of 2015 and enrolled one account with us.  While this client was only enrolled for four months, she only paid for 3 months.  We...

already refunded a portion of her fees. We sent out a significant amount of documentation requests to this client’s creditor on her behalf of which we can provide receipt of and provided a customized software based portal for her.  We firmly believe that we have been very fair to this client, providing a refund outside the terms of the contract.  
[redacted]
[redacted]
[redacted].[redacted]
FAX:  [redacted]