Construct-A-Lead

We have used the service for over a year in California and have gained 10 projects in 13 months. We're a building materials distributor and the leads are easy to use and work great.

Initial Business Response /* (1000, 8, 2015/02/23) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
We just received this on this on 2/23/2015.
Customers account was closed. We did not hear from the customer until January. All the customer had to do wass log into their...

acocunt on-line and caccek it. The customer signed-up on-line. very simple. the account is closed.
Please advise to the customer that the Revdex.com is not a goverment agency, but a private - for profit agency. The Revdex.com only looks out for their paying cutomers. We adivse the customer to Google "complaints abiout the Revdex.com" and find outwhat the Revdex.com is really about. A for profit entity.

Initial Business Response /* (4001, 15, 2014/10/15) */
Dear Revdex.com, we resolved this with the customer in September. We refunded everything he was due and the customer knows this. Customer was on a monthy subscription with us for 6 months. The customer used our data for his business. The...

customer ended up charging back every charge for every month with outr company. Is this fair? No we loast money on this. We've been in business for over 10 years and have never had a complaint with the Revdex.com. Customer too $300 more from us. Customer received his money back. Please remove this compalint 0r shiuld we say non-complaint. Our business was the one hurt here.
Initial Consumer Rebuttal /* (3000, 18, 2014/10/16) */
Yes, I was a member for six months and was billed for six months however for the last three months they double billed me twice each month. Do the math - I had six months of service while they billed me for 9 months. After countless attempts to refund my money I went through fraud prevention at my bank in which they reversed the three months I was double billed but not for the monthly charge. I did not receive anything free - I ended up paying for the entire six months
Final Business Response /* (4000, 20, 2014/10/29) */
This is [redacted] Customer Care Manager - sounds like the customers complaint was resolved. This matter is closed with us. You might want to tell Mr. [redacted] that the Revdex.com is a private company. He beleives the Revdex.com is a government agency.

Initial Business Response /* (1000, 5, 2015/07/31) */
Contact Name and Title: John [redacted]
Contact Phone: XXXXXXXX
Contact Email: [redacted]@construct-a-lead.com
Refund for what? Customer signed up on their own at our website. Customer can cancel credit card billing on-line at the website....

Customer took data from our website for 3 months. The person filing the complaint was not the user. We billed them for 3 months. Every month you come to our website, you will be billed. We were told told by the account user that someone in the company had to use their personal credit card to get our sales leads and did not want to pay the charges. The account is now closed. We will not allow the company/customer future access to our site. We have 12,000 customers and this customer decides they do not want to pay us after using the data. Our website and billing is very easy to use. We will not be issuing a refund as they used our data - we track on-line usage.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept lies as a response. I am the office manager and handle ALL aspects of running our office. My name on the account or not, makes ZERO difference. My boss and a co-worker SPOKE to Bill Lidman to set up the account. We signed a ONE MONTH subscription ( I have a copy)to try it out and see if the leads were decent. They were NOT. We were charged again, and agreed to give it another month. AGAIN NO LEADS. We emailed to cancel the account. We got confirmation from Bill Lidman the account was cancelled. Our credit card was charged for a third time, which we are requesting the refund for. They claim they charged us for accessing the account, well, if we paid for the month of the June, we should be able to access for the month of June. We paid against our will (they rand the charge and it was declined, they ran it again the next day and they charge went thru) for July and they cut off the account and did not refund our money. So, to make another point, we paid for services that we did not receive. To make the statement that "We were told told by the account user that someone in the company had to use their personal credit card to get our sales leads and did not want to pay the charges"..is completely false. The credit card is my boss's company credit card, so this statement made by Construct-A-Lead is an outright lie. Shameful!! We have no intention of ever accessing their website, it was useless to our business and as I said, we did not use ONE lead from their website. Again, I have copies of emails confirming our account was cancelled and proof our credit card was charged AFTER receiving the email...and I think that says it all.
Final Business Response /* (4001, 16, 2015/08/24) */
As stated before - 3 times now. This is resolved on our end. We absolutely do not owe a refund. This company used our service for 3 months. If they log into the account they will be billed. They used our service through July. We do not give our data away.
Kathy [redacted] who filing the complaint is NOT the person who signed up for our service/user of the service, she is not the credit card holder, she is not the bill payer.
If you log into our service you will be billed. Our terms of service state this. It's right on-line and they agreed to this. If you take data from our site and you have a billing account, you will be billed. Pretty simple. We track logins. This company was on monthly pay. Apparently rules do not apply to this company. In our terms an conditions you MUST cancel 30 days or more before the next billing. This what they signed up for.
We do not keep credit cards on file. All they simply needed to do was cancel this billing account on-line.
We have 12,000 active customers and this one customer does not know this?
The account is closed. No further bills will be issued. We sorry this does not satisfy the customer, but someone in their office used our service. We track logins. Maybe they need to track down the person who used the service.
Kathy [redacted] is an assistant yelling at the Revdex.com. She thinks the Revdex.com is a government agency - you better notify her what your service really does and that you are a private company that charges companies for listings on the Revdex.com website. Your main business is to charge companies for business listings.
The billing is closed, the account is removed from our system. We not allow this company to use our service again.

We have had great success using CAL. Low pricing as well compared to comparable services. Keep up the good work.

Great experience. we landed several hotel jobs over the last 3 years. We highly recommend this service for an affordable way to find commercial construction leads.

Initial Business Response /* (1000, 5, 2015/02/06) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
The customer's account is closed. They were on yearly billing. We didspeak with the customer. Yearly renewal by contract. This is resolved on our end. The charge is from...

October 2014 - why are we hearing about a comalint now? We will not respnd again. One thing the Revdex.com needs to tell the customer is that the Revdex.com is NOT a government agency. The Revdex.com is FOR profit agency. The Revdex.com works for the companaies listed in their directory that pay yearly fees.
Initial Consumer Rebuttal /* (3000, 7, 2015/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have proof from my bank where they charged me $199.00 yet again in January of 2015. They need to go back and look at their records. If this is the case then why is it they never return my emails or phone calls when I leave how to reach me to discuss? My bank can give you proof or I can also but my bank right now has had to put in a dispute for the unapproved charges from this company. I would have no reason to come to you if this hadn't of happened again. I am an honest person and just want them to stop doing this. My bank had to cancel my card so this company won't charge me again which was a major inconvenience to me. I can send you documentation of proof that they charged my account again. The bank right now is investigating this as well. No I do not accept their answer as it is completely wrong. This is from my bank statement; 01/26/2015 $199.00 RECURRING PURCHASE AT CONSTRUCT-A-LEAD, XXX-XXX-XXXX, IL ON XXXXXX FROM CARD#: XXXXXXXXXXXX2171 Notice it says RECURRING.......