Consolidated Edison Company of New York

[redacted] [redacted] ** [redacted] Dear [redacted] : We have received your inquiry through the Revdex.com regarding fees you assessed associated with an uhononored checkWe understand that you spoke with [redacted] and requested reimbursement for bank fees associated with the unhonored check we received on October **, Unfortunately, we are unable to return any fees associated with returned checks In addition, you mentioned notifying the New York State Public Service Commission (PSC) It is your right to contact the PSC, and we will make our records available for their reviewWe regret any inconvenience we may have caused you Sincerely, Con Edison Executive Action Group

We wish to apologize for any inconvenience you were caused by this matter A review of our records show that the debt for $was sent to collection in July and was reported paid in full in July Please note that our collection agency only notifies the credit bureau that a debt is paid off and has a zero balance How this debt is displayed on your credit report is up to the credit bureau as is outlined in the Fair Credit Reporting ActThank you [redacted] ***

February 20, MrGrigor Makarian Albemarle PlaceYonkers, NY Case# [redacted] Dear [redacted] : We have received your inquiry through the Revdex.com regarding your high billing issues.We were informed that a complaint was filed with the New York State Public Service Commission, and you currently have an appointment scheduled for February **, to test your meter We will inform the Public Service Commission of our findings and will make our records available for their reviewSincerely, Con Edison [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke with you before regarding the case # [redacted] that case is close but I thought everything was over it seems like it never did because now I receive another bill from ConEdison for $for days used or I am not even at home during the day I am on Jury duty I got home until late afternoonWhen I call them and I spoke with a guy name Mercedes I asked him for how Kwatts of energy that I used he told me that you don't understand this is just an estimate because the super did not let the Meter reader guy in next time talk to your Super to let him in I don't know what is going onI don't owe them any money I pay my bill every monthNow they are trying to accuse the super of my building whenever they come for the meter reading they know where to go I don' understand what they are talking about now they are trying to find a way to make me pay for the $fee that was thrown outPlease help me with this 76.50$I don't owe them any money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] [redacted] *** [redacted] [redacted] ** [redacted] Dear [redacted] ***: We have received your inquiry through the Revdex.com regarding being billed after you vacated As the customer of record, it is your responsibility to close the account when service is no longer required If the service remains in the customer’s name, the customer is responsible for all charges incurred until we are notified to close the account or someone else applies for service A review of our records shows that there was no contact or request to have the service canceled under your name Your account was automatically closed when service was turned off for non-payment on March **, Unfortunately, we are unable to adjust the turn off date or waive the amount due on your accountYour current balance is $2, If you need to make arrangements for payment, please contact the Call Center at ###-###-#### Sincerely, Con Edison Executive Action Group

[redacted] [redacted] [redacted] ** [redacted] Dear [redacted] : We have received your inquiry through the Revdex.com regarding being billed after you vacated [redacted] **We have been informed that [redacted] was unsuccessful in her attempt to contact you by telephone In your complaint you mentioned your displeasure with being billed for electricity and gas after you vacated the premises on November **, As the customer of record, it is your responsibility to close the account when service is no longer required If the service remains in the customer’s name, the customer is responsible for all charges incurred until we are notified to close the account or someone else applies for service A review of our records shows that there was no contact or request to have the service canceled under your name before January **, As a courtesy we have adjusted your turn off date to reflect November **, Attached are your two most recent billing summaries for your review Sincerely, Con Edison Executive Action Group

[redacted] [redacted] [redacted] ** [redacted] Dear *** [redacted] : We have received your inquiry through the Revdex.com regarding being billed after you vacated [redacted] ** ***In your complaint you mentioned your displeasure with being billed for electricity after you vacated the premises on June **, when you canceled service As the customer of record, it is your responsibility to close the account when service is no longer required If the service remains in the customer’s name, the customer is responsible for all charges incurred until we are notified to close the account or someone else applies for serviceA review of our records show that there was no contact or request to have the service canceled under your nameYour account was automatically closed when the new tenant applied for service effective July **, Unfortunately, we are unable to adjust the turn off date Sincerely, Con Edison Executive Action Group

At this time, I have been contacted directly by Consolidated Edison Company of New York, Incregarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here]They left a message in my answer machine and that was itI called them again yesterday (32015) They told me that somebody is going to show up the same day, but still nothing is happening In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your AnswerIm notsatisfued with response at allall Here] Theu will not adjust bill and tell me it was back dated cause of bad weather In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

Unfortunately, we were unable to contact [redacted] at the number provided and the voicemail was not set up at the time of our call [redacted] can feel free to call [redacted] at ###-###-#### to discuss her concerns further

Revdex.com:At this time, my complaint, ID [redacted] regarding Consolidated Edison Company of New York, Inchas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

At this time, I have been contacted directly by ConEdison regarding complaint ID [redacted] , however my complaint has NOT been resolved because: ConEd should change their name to ConArtistThey admitted for some reason they haven't been reading my meter despite the fact I have called them a few times about thatThey have been estimating my billsShe told me that's their billing practice and its unacceptableNothing has been resolved and they have not provided me with proof that I used that much energy and do not have proofIt's their best estimate despite the fact that I moved last yearI believe they have resulted to con unsuspecting consumers because New York State did not approve their rate increase requestI have my sources In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I apologize for not properly closing out the account and appreciate the courtesyWill the collection agency also be notified as well? Sincerely, [redacted]

Unfortunately, on March **, we were unable to gain access to the meterOn April **, we subsequently gained access and adjusted the account based on an actual readingYour current balance is $for daysThe previous bill was for days because a customer reading was provided mid-cycle, on February **, 2015, which resulted in a day bill, for the period of January *, to February **, We apologize for any confusion this has caused

On an Emergency crew was dispatched to [redacted] **for a smoking manhole turned in by the FDNY at that addressUpon arrival the crew did not see any holes actively burning or smoking, they updated their paperwork when the customer from [redacted] came to the truck and told the crew the smoke was coming from his electrical box in his basementOur employee went inside and checked for stray voltage, CO, smoke and damage, finding no problems the employee and home owner gained access to ***, which was the feed house for service, no problem was found there either and the crew went outside to check the service box that fed the serviceThe crew opened the hole and found it needed a flush, and that they had found no problem inside ***, and [redacted] at that timeWith no flush truck available due to the high volume of jobs and no visible problems at the time, the crew was pulled to respond to another emergency jobThe customer was informed that the job will be followed up later The job was dispatched again, due to calls from the customer on at 10:pm, the crew had no access to the hole in the street due to cars and were moved to another locationOn at 2:pm the customer called in again and the job was dispatched to a crew at 5:pm, this crew found the service to be burning up the duct, they addressed the condition and installed a temporary service, resolving the problemThe customer was then added to the list to have the temporary service removed and a new service installed A more formal response will be sent directly from our Electric Operations department shortly Thank you [redacted] ***