Consignment Furniture Showroom

I have tried repeatedly to resolve an issue I have with the management of this business . I left a large outdoor rug for consignment last summer . Because I had successfully contracted with the business In the past, I understood and observed the procedures . Despite four attempts ( via phone and in person ) , and in accordance with the guidelines , the management refuses to either return the rug to me or pay me the commission for its sale. I have a full set of notes and dates documented as part of my file . I never received a response from anyone in management despite being told four times " I'll have the owner call you " . The rug isn't expensive item but it's the principle - I operated in good faith and they haven't held up their end of the bargain . I suspect they lost my rug and won't admit it ,as no one can locate the item in their system . I am very disappointed in this business ( especially the rude manager on site who was condescending and dismissive to me when I spoke to him in person ) . I will not do business with this organization again and will not refer anyone to them in the future .